Account Executive
M-Files
Job Level
Mid-LevelSenior
About the role
- APPLICATION DEADLINE: Friday, August 22nd at 5:00pm central time, we encourage you to apply soon if interested.\n
- Who we are: M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.\n
- We help knowledge workers to work smarter.\n
- To learn more about us we encourage you to visit our company page.\n
- To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.\n
- Summary of the role: As an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention.\n
- This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives.\n
- What you will be doing/Responsibilities and Duties:\n
- Serving as the primary point of contact for a portfolio of existing customers\n
- Driving account expansion through upselling, cross-selling, and renewal strategies\n
- Understanding each customer’s business goals, challenges, and product usage to deliver ongoing value\n
- Partnering with Customer Success, Professional Services, and Product teams to support customer outcomes\n
- Identifing at-risk accounts early and coordinate retention strategies\n
- Conducting regular account reviews and success check-ins\n
- Maintaining accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)\n
- Staying informed on M-Files product updates, roadmap, and new capabilities to share with customers\n
- Traveling for customer meetings or QBRs as needed\n
- Key Interfaces to Other M-Files Roles:\n
- Direct Sales team members\n
- Sales Engineers\n
- Business Development Representatives\n
- Professional Services\n
- Customer Success\n
- Product Management\n
- Marketing
Requirements
- Bachelor's degree and/or equivalent work experience as outlined\n
- 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales\n
- Proven ability to manage and grow a portfolio of existing B2B customer accounts\n
- Strong communication and relationship-building skills with executive stakeholders\n
- Proactive, customer-centric approach to retention and growth\n
- Skilled in consultative selling and identifying customer needs\n
- Comfortable collaborating cross-functionally in a fast-paced environment\n
- Proficient in Salesforce or other CRM systems\n
- Experience in information management, document/content management, or enterprise SaaS\n
- Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand)\n
- Experience managing mid-market or enterprise customer relationships\n
- Background in industries such as Energy, Utilities, Financial Services, or Professional Services\n
- Initial Phone Screen w/People & Culture Team Member\n
- Hiring Manager (Sales Director)\n
- Additional Sales Leadership\n
- Peer Level Interview (Internal Team Member)\n
- Panel Interview/Presentation Assessment\n
- Final Interview: SVP, Sales (based on availability)\n
