Sign In Solutions

Customer Success Manager

• Lead customers through their maturity journey from early adoption to advanced, multi-solution use
• Tailor best practices by region and industry across the EU, UK, North America, and APAC
• Help customers realise the full value of the Sign In Solutions product suite and advise on scaling
• Showcase and position AI-driven features to improve security, compliance, and workplace experience
• Own retention for your portfolio, ensuring high renewal rates and reducing churn risk
• Build long-term, outcome-driven relationships that deliver measurable business value
• Proactively identify upsell and cross-sell opportunities and create CSM-qualified expansion leads
• Anticipate risks, create action plans, and champion customer success
• Maintain accurate records in Salesforce and CSP tools and track health scores and adoption trends
• Utilise data and insights to drive proactive customer engagement and strategy
• Share customer feedback with Product, Support, and Marketing to drive continuous improvement

Customer Success Manager, Danish Speaker