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Manager

• Serve as the primary relationship owner for the company's top 20 enterprise customers.
• Build and maintain strong relationships with executive sponsors, security leaders, IT teams, and operational stakeholders.
• Act as a trusted advisor helping customers achieve strategic objectives using our platform.
• Identify and mitigate champion risk by mapping multiple stakeholders per account and avoiding single points of failure.
• Identify opportunities to expand adoption across locations, departments, and global operations.
• Drive upsell, cross-sell, and expansion opportunities within existing customers.
• Work with Sales to structure expansion opportunities and renewals that maximize long-term revenue.
• Develop and execute multi-year account growth strategies.
• Lead competitive defense and displacement strategies when customers are evaluating alternative vendors.
• Partner with enterprise customers to standardize our platform across global locations.
• Identify gaps in tools, processes, or policies and develop roadmaps for enterprise-wide adoption.
• Align regional teams on a unified solution.
• Own the rapid response for critical and at-risk accounts, including churn-risk assessment and recovery planning.
• Drive executive-level intervention when account health requires escalation.
• Monitor account health through multi-source intelligence including CRM data, product usage metrics, support trends, and call sentiment.
• Create and maintain comprehensive account plans for each key customer.

Key Accounts Manager – Strategic, Enterprise Accounts