Customer Migration and Onboarding Intern

Join the Customer Migration & Onboarding team as an Intern at a global SaaS company. Assist in customer transitions and gain practical experience while working in a hybrid environment.

Posted 7/2/2026internshipSt. Petersburg • Florida • 🇺🇸 United StatesEntry Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
Facilitate customer-facing product knowledge sessions to drive adoption, scale the onboarding process, and ensure success with the product
Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
Troubleshoot common issues and help customers navigate workflows and features
Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
Help document common questions, edge cases, and feedback to improve onboarding and migration processes
Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform

Requirements

What you’ll need

Strong communication skills — comfortable working with customers over Zoom, chat, and email
High empathy and a customer-first mindset
Organized and detail-oriented; able to follow processes while handling multiple customers at once
Comfortable learning new software tools and explaining them clearly to others
Strong working knowledge of Google Workspace and confidence using Apple MacBook devices
Proactive problem-solver who isn’t afraid to ask questions
Experience creating, maintaining, and updating documentation
Knowing when to escalate vs. continuing attempts to solve independently
Interest in SaaS, customer success, onboarding, support, or operations
Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sign In Solutions Website LinkedIn All Job Openings 51 - 200 employees Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), ThreatSwitch and Pronestor. Customer Migration and Onboarding Intern 🔥 1 minute ago 🏢🏡 St. Petersburg – Hybrid 💵 $20 / hour 👨‍🎓 Internship ⚪️ Entry-level 🚀 Onboarding Specialist 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
Facilitate customer-facing product knowledge sessions to drive adoption, scale the onboarding process, and ensure success with the product
Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
Troubleshoot common issues and help customers navigate workflows and features
Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
Help document common questions, edge cases, and feedback to improve onboarding and migration processes
Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform 🎯 Requirements
Strong communication skills — comfortable working with customers over Zoom, chat, and email
High empathy and a customer-first mindset
Organized and detail-oriented; able to follow processes while handling multiple customers at once
Comfortable learning new software tools and explaining them clearly to others
Strong working knowledge of Google Workspace and confidence using Apple MacBook devices
Proactive problem-solver who isn’t afraid to ask questions
Experience creating, maintaining, and updating documentation
Knowing when to escalate vs. continuing attempts to solve independently
Interest in SaaS, customer success, onboarding, support, or operations
Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

Strong Communication SkillsHigh EmpathyOrganizedDetail-OrientedProactive Problem-Solver