Customer Service Advocate IV
Centene Corporation
COR Support Specialist
M&T Bank
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $31 per hour
Job Level
Junior
About the role
- Provides exceptional service experience to our front-line colleagues to help them better service external customers of the bank, leading with empathy.
- Responds to incoming requests on bank products and services via phone and electronic channels to help customer-facing employees better service external customers of the Bank.
- Builds trusted relationships with front line colleagues by assuring we are providing correct information and support.
- Provide exceptional service to customer facing colleagues in areas such as the branch, by providing information or completing a service transaction to support their servicing external customers of the Bank.
- Provides solutions for common requests and escalates complex customer needs to the appropriate team.
- Leverages resources and works collaboratively with our front-line colleagues to provide awareness of self-service opportunities.
- Document all contacts electronically detailing the interaction as required, to provide a record for future activity and identify recurring problems.
- Identify and escalate opportunities to improve our operating model.
- Acquire and maintain knowledge and thorough understanding of pertinent operations policies and procedures.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards and complete other related duties as assigned.
Requirements
- Associates degree, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience
- Minimum 1 year work experience in a customer service environment
- Organized individual with an ability to multi-task and be detail-oriented in a fast paced environment
- Strong verbal and written communication skills
- Strong personal computer skills, familiarity with internet and user-level technology
- Possesses a Customer Centric mindset and focus
- Bachelors Degree (preferred)
- Knowledge of Bank products, services and branch operations (preferred)
- Strong problem-solving skills (preferred)
- Bi-lingual (preferred)
