The University of Vermont Health Network

General

• Provide direct audiological services to children and students in all age groups
• In-services, consultation, technical assistance, testing, hearing assistive technology (selection, fitting, monitoring)
• Verification of hearing aids and cochlear implants
• Counseling and rehabilitation services offered primarily in schools and in homes

Audiologist

Manager

• In partnership with HIM and Revenue Cycle leadership, responsible for the development, implementation, training and monitoring of UVM Health’s hospital coding policies and procedures.
• Provides administrative oversight relating to coding and coding compliance of the hospital medical record and serves as the Health System’s resident expert for hospital coding.
• Develops and monitors hospital inpatient and outpatient coding processes and EMR workflows and ensures benchmarks for productivity and quality are being met.
• Additional responsibilities include preparation and supervision of external audits; leading coding supervisors on internal auditing processes and audit systems.
• Facilitates development, monitors and ensures timely and accurate completion of all coding edits, hold bills, correct coding initiative edits, claims scrubber edits and internal coding edits and other required data reporting.
• Acts as a content expert to ensure regulatory or operational coding issues impacting correct billing is communicated to IS analysts, Revenue Cycle, Revenue Integrity, Compliance and/or other relevant system department leaders as needed to support compliant coding and data quality.
• Actively researches and stays abreast of current and proposed regulatory information and coding guidelines and documentation issues.
• Is knowledgeable of ICD-10 and related implementation requirements and helps prepare the organization and staff for annual updates to Correct Coding Guidelines.
• Educates and disseminates information as appropriate to HIM coding supervisors, Revenue Cycle, Compliance, Medical Group Management, Utilization Review and all other UVMH departments.
• Reviews the quality of the coding functions and identifies process improvement needs.
• Constantly monitors and evaluates policies and procedures to ensure they follow all regulatory guidelines.
• Serves on various committees to support UVMH Revenue Cycle and Compliance processes.

System Manager, Coding

Administrative Assistant

• Providing comprehensive administrative support and coordination in a variety of operational and administrative functions within medical staff services.
• Support the communication and engagement strategies and requirements of the UVMHN Medical Staff, MS Leaders, MS Committees, and MSS department leaders.
• Provide support to the medical staff committees, policy maintenance, and other operational functions of medical staff services as needed.

Operations and Administrative Specialist

Customer Support

• First contact for all incoming calls for patient inquiries.
• Reviewing and responding to issues regarding registration, coding, billing, insurance, and collections.
• Acts as a liaison between patients and billing teams.
• Initiates calls to self-pay patients to review and determine payment terms or financial options.

Customer Service Representative – Patient Financial Services

• Complete a variety of tasks related to self-pay patient account maintenance and customer support that fall outside of the inbound call queue
• Serve as the primary clerical support person to the Customer Service Department
• Facilitate the efficient operation of the department and successful collection of patient balances

Audiologist

System Manager, Coding

Operations and Administrative Specialist

Customer Service Representative – Patient Financial Services

Patient Financial Services Representative