Patient Financial Services Representative

The University of Vermont Health Network

Customer Service Support Representative managing self-pay patient accounts and customer support tasks. Facilitating the operation of the Customer Service Department for efficient patient balance collections.

Posted 6/17/2026full-timeBurlington • Vermont • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $36 per hourWebsite

About the role

Key responsibilities & impact

Complete a variety of tasks related to self-pay patient account maintenance and customer support that fall outside of the inbound call queue
Serve as the primary clerical support person to the Customer Service Department
Facilitate the efficient operation of the department and successful collection of patient balances

Requirements

What you’ll need

Associates Degree in Business preferred or 3 years health care/collections or customer service experience
Experience in an office environment sufficient enough to demonstrate advanced skills and abilities
Familiarity with EPIC, OnBase and Microsoft Office Suite
Understanding of federal/state and/or contractual/ commercial billing rules and regulations for hospital and physician billing
Working knowledge of medical terminology, CPT4 & ICD10 coding practices and Fair Debt Collection Practices as applicable to health care
Excellent customer service skills with strong customer service orientation
Strong problem solving ability with a well-developed analytical skill set
Excellent verbal and written communication skills
Ability to function well under pressure and high levels of stress in a robust call center environment
Ability to develop strong productive working relationships to ensure timely resolution of problems
Ability to work independently, maintain the highest level of confidentiality at all times in all interactions
Ability to multi-task and prioritize
Ability to learn new skills in an ever-changing healthcare environment
Ability to function well within multiple systems simultaneously while interacting with patients/customers via telephone, digital communication or in person
Ability to resolve disputes and problems constructively with an emphasis on patient satisfaction outcomes.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The University of Vermont Health Network Website LinkedIn All Job Openings 10,000+ employees Working together to better serve our communities makes us stronger, focused on collaboration instead of competition. As a team, The University of Vermont Health Network improves the lives of our patients by delivering outstanding care cost-effectively, as close to patients' homes as possible. Patient Financial Services Representative Job not on LinkedIn 🔥 34 minutes ago 🏢🏡 Burlington – Hybrid 💵 $25 - $36 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Complete a variety of tasks related to self-pay patient account maintenance and customer support that fall outside of the inbound call queue
Serve as the primary clerical support person to the Customer Service Department
Facilitate the efficient operation of the department and successful collection of patient balances 🎯 Requirements
Associates Degree in Business preferred or 3 years health care/collections or customer service experience
Experience in an office environment sufficient enough to demonstrate advanced skills and abilities
Familiarity with EPIC, OnBase and Microsoft Office Suite
Understanding of federal/state and/or contractual/ commercial billing rules and regulations for hospital and physician billing
Working knowledge of medical terminology, CPT4 & ICD10 coding practices and Fair Debt Collection Practices as applicable to health care
Excellent customer service skills with strong customer service orientation
Strong problem solving ability with a well-developed analytical skill set
Excellent verbal and written communication skills
Ability to function well under pressure and high levels of stress in a robust call center environment
Ability to develop strong productive working relationships to ensure timely resolution of problems
Ability to work independently, maintain the highest level of confidentiality at all times in all interactions
Ability to multi-task and prioritize
Ability to learn new skills in an ever-changing healthcare environment
Ability to function well within multiple systems simultaneously while interacting with patients/customers via telephone, digital communication or in person
Ability to resolve disputes and problems constructively with an emphasis on patient satisfaction outcomes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Experience Specialist 🕒 May 19 Burlington Helping Burlington 1 - 10 🤲 Charity 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Senior Customer Experience Specialist focused on improving customer experience strategies through data insights and store support. Collaborating with field leaders and managing customer feedback initiatives as part of Burlington's team. 🏢🏡 Burlington – Hybrid 💵 $65k - $80k / year ⏰ Full Time 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyCPT4 codingICD10 codingbilling rulescollectionscustomer serviceanalytical skillsproblem solvingmulti-taskingconfidentiality

Soft Skills

customer service orientationverbal communicationwritten communicationability to work under pressurerelationship buildingindependenceprioritizationadaptabilitydispute resolutionstress management

Certifications

Associates Degree in Business