The Travel Corporation

Account Manager

• Maximize sales potential with assigned accounts in Latin America (primary focus on Mexico & Brazil)
• Cultivate strong relationships with existing partners and identify new partner prospects
• Develop and implement sales, marketing and engagement plans with key accounts using a customized approach (CSP)
• Provide training opportunities for agents via virtual engagement, trainings, client presentations, product info sessions, and e-commerce strategies
• Escort familiarization trips for travel advisors as necessary
• Ensure marketing collateral utilization and prominent placement in key account agencies
• Manage brochure supply and regional distribution
• Identify and develop new business opportunities and evaluate ROI of trade and consumer shows/events
• Maintain accurate records of sales activities in Salesforce and utilize Salesforce reports
• Maintain KPIs, Aladdin and Sales Force logging, and CSP usage
• Seek out and foster group business; maintain contact with originating agent through process and post-group follow-up
• Manage T&E budget and co-op marketing funds cost-effectively
• Assist Management and perform other duties as assigned

Strategic Account Manager

Content Marketing Manager

• Support execution of paid, owned, and earned trade marketing campaigns across email, digital, print, and event channels
• Write and edit trade-facing content for emails, print and digital ads, webinar invites, promotional blurbs, and partner toolkits
• Assist with setup and QA of trade emails in Salesforce Marketing Cloud; write subject lines, body copy, CTAs, and headers
• Coordinate timelines, creative assets, internal reviews, media placements, sponsored events, and trade promotions
• Support marketing components of trade shows, webinars, and advisor-facing events; activate sponsorships and liaise with media partners
• Track and organize campaign metrics, media placements, and co-op results; maintain internal trackers and calendars
• Collaborate cross-functionally with Partner Marketing, Sales, and Creative teams to ensure timely, on-brand campaigns and aligned commercial goals

Trade Content Specialist

Manager

• Developing & executing regional L&D initiatives in line with wider People strategy.
• Collaborating with key stakeholders to assess training needs of local workforce.
• L&D Program design and delivery including TTC Induction, Leadership, Mentorship, Professional Development etc.
• Business Partnership to Senior Leadership within North America, ensuring local needs are supported and trends are identified within the global matrix.
• Ensuring alignment with global L&D strategies and local workforce requirements.
• Partner with P&C to ensure Performance Management processes are implemented, reported and actioned across the region, including performance reviews, talent reviews and succession planning.
• Report on key learning metrics, demonstrating ROI on learning activations.
• Managing budgets and resources for training programs.
• Management and optimisation of Learning Management System (Litmos).

Learning and Development Manager

Sales

• Regional Sales Manager for African Travel, Inc. (ATI) are responsible for maximizing the sales potential within their designated territory by cultivating strong relationships with existing customers, driving brand awareness, and identifying new customer prospects.
• Develop and execute sales strategies to achieve revenue, passenger (PAX), and profitability (EBITDA) targets.
• Build and strengthen relationships with key travel advisor accounts, consortia, and preferred partners. Conduct regular in-person and virtual meetings to understand partner needs and present tailored solutions. Negotiate commercial terms to secure favorable agreements and grow market share.
• Deliver engaging training sessions, webinars, and product updates to travel advisors. Escort familiarization trips (FAMs) to increase advisor product knowledge and confidence in selling safaris. Ensure effective utilization of marketing collateral and digital tools across assigned accounts.
• Maintain accurate CRM records of sales activity, pipeline, and revenue forecasts. Provide regular sales reports highlighting achievements, challenges, and opportunities for improvement. Measure ROI on trade shows, consumer events, and other sales initiatives.
• Partner with internal teams to ensure seamless service delivery and client satisfaction. Monitor client feedback and satisfaction scores, implementing actions to improve outcomes. Act as an escalation point for account service issues, resolving problems quickly to maintain trust.

Regional Sales Manager, African Travel

Consultant

• Manage inbound inquiries through phone and email, delivering personalized travel quotes and destination advice for clients planning travel to Africa.
• Provide travel advisors with detailed itineraries and costings for customized safari trips and luxury set departure packages using Kaptio, ensuring same-day turnaround on all quote requests.
• Produce detailed quotes in Kaptio, including full itineraries and accurate pricing for customized safari experiences.
• Create Operations (OPS) sheets to quote and secure land arrangements with African suppliers.
• Maintain clear communication with the Operations Department, providing regular updates on the status and progress of quotes and bookings to ensure a smooth workflow.
• Liaise with local Destination Management Companies (DMCs) to confirm services promptly upon client or travel agent itinerary approval.
• Provide clients with expert destination knowledge, personalized activity recommendations, and essential travel information to support itinerary planning and enhance the overall travel experience.
• Maintain thorough follow-up and correspondence records within the Kaptio system, ensuring complete and accurate history of each quote and booking.
• Send secure payment links to agents upon confirmation of booking, ensuring a smooth transition from quote to finalized reservation.
• Generate invoices for travel advisors and clients using the Kaptio booking system, ensuring accuracy and timely delivery of financial documentation.
• Follow up with clients on required forms and documentation, including visa requirements, health/inoculation information, and other essential travel details to ensure compliance and preparedness.
• Conduct daily follow-ups on all bookings, proposals, and leads, adhering to established departmental procedures to ensure timely responses and maintain momentum in the sales process.
• Handle client complaints and refund requests promptly and professionally, ensuring customer satisfaction and resolution in line with company policies.
• Perform additional duties as assigned, demonstrating flexibility and a proactive approach to supporting team and company needs.

Strategic Account Manager

Trade Content Specialist

Learning and Development Manager

Regional Sales Manager, African Travel

Safari Consultant