The Travel Corporation

Safari Consultant

The Travel Corporation

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $29 - $31 per hour

Job Level

Mid-LevelSenior

About the role

  • Manage inbound inquiries through phone and email, delivering personalized travel quotes and destination advice for clients planning travel to Africa.
  • Provide travel advisors with detailed itineraries and costings for customized safari trips and luxury set departure packages using Kaptio, ensuring same-day turnaround on all quote requests.
  • Produce detailed quotes in Kaptio, including full itineraries and accurate pricing for customized safari experiences.
  • Create Operations (OPS) sheets to quote and secure land arrangements with African suppliers.
  • Maintain clear communication with the Operations Department, providing regular updates on the status and progress of quotes and bookings to ensure a smooth workflow.
  • Liaise with local Destination Management Companies (DMCs) to confirm services promptly upon client or travel agent itinerary approval.
  • Provide clients with expert destination knowledge, personalized activity recommendations, and essential travel information to support itinerary planning and enhance the overall travel experience.
  • Maintain thorough follow-up and correspondence records within the Kaptio system, ensuring complete and accurate history of each quote and booking.
  • Send secure payment links to agents upon confirmation of booking, ensuring a smooth transition from quote to finalized reservation.
  • Generate invoices for travel advisors and clients using the Kaptio booking system, ensuring accuracy and timely delivery of financial documentation.
  • Follow up with clients on required forms and documentation, including visa requirements, health/inoculation information, and other essential travel details to ensure compliance and preparedness.
  • Conduct daily follow-ups on all bookings, proposals, and leads, adhering to established departmental procedures to ensure timely responses and maintain momentum in the sales process.
  • Handle client complaints and refund requests promptly and professionally, ensuring customer satisfaction and resolution in line with company policies.
  • Perform additional duties as assigned, demonstrating flexibility and a proactive approach to supporting team and company needs.

Requirements

  • In-depth knowledge of African destinations, including but not limited to South Africa, Kenya, Tanzania, Rwanda, Morocco, and Egypt.
  • Minimum of 3 years’ experience in the tailor-made travel industry required, demonstrating expertise in designing customized travel experiences.
  • KEY INDIVIDUAL TRAITS Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.
  • Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
  • Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.
  • YOUR EXPERIENCE AND EXPERTISE Minimum of 3 years’ experience in the tailor-made travel industry required, demonstrating expertise in designing customized travel experiences.
  • Excellent written and verbal communication skills —required for effective client interaction and internal coordination.
  • Advanced computer literacy , including proficiency with Outlook, Excel, Word, and SharePoint for efficient workflow and communication.
  • TRAVEL & OTHER REQUIREMENTS Work Location: Hybrid (office & remote) - details to be agreed with line manager.
  • Travel: To be discussed
  • Flexible collaboration across global time zone