The Travel Corporation

Email Marketing Manager

• Build, test, and deploy email campaigns, journeys, and newsletters across B2C and B2B audiences using TTC’s CRM and Marketing Cloud platforms.
• Execute campaign briefs aligned with seasonal offers, product launches, and content storytelling.
• Ensure emails are on-brand, visually engaging, mobile-optimized, and technically sound across devices and inboxes.
• Support the Marketing Manager in developing audience segmentation, targeting, and personalization strategies to increase engagement and conversion.
• Collaborate with the marketing team to develop compelling subject lines, CTAs, and content that reflect Brendan’s warm, Celtic tone.
• Assist in building automated and triggered customer journeys (welcome, nurture, post-booking, reactivation, etc.) to drive engagement throughout the traveler lifecycle.
• Maintain and update CRM data accuracy and segmentation criteria in collaboration with the global CRM and Data teams.
• Leverage insights from customer behavior and campaign data to refine targeting, frequency, and content strategy.
• Track key campaign metrics (open rate, CTR, conversion, unsubscribe, deliverability) and compile insights for continuous improvement.
• Provide weekly and monthly performance reports with actionable recommendations.
• Partner with analytics teams to link email performance with broader KPIs such as lead generation, sales, and retention.

CRM and Email Marketing Specialist

Customer Support

• Audit onboard experiences across ships and itineraries to ensure alignment with brand messaging.
• Identify gaps between marketing promises and actual guest experiences.
• Oversee all post-booking guest materials in collaboration with the CRM team.
• Manage projects related to the creation of new materials.
• Provide recommendations to ensure content reflects authentic experiences.
• Analyze survey results and feedback to identify trends for improvement.
• Partner with operations and crew to understand guest journey realities.
• Travel to ships to observe guest interactions and onboard services.

Customer Experience Specialist

People Operations

• Coach leaders on performance management, goal setting, feedback, accountability, and talent development
• Lead end to end employee relations matters, including investigations, corrective action, performance improvement plans, and terminations
• Act as a culture champion, partnering with leaders to foster inclusive, engaging, and supportive team environments
• Collaborate with the P&C Director and cross-functional partners to drive innovation and continuous improvement in people processes

People & Culture Business Partner

Call Center Representative

• Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach.
• Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
• Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
• Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement.
• Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
• Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
• Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals.
• Build loyalty and repeat business through personalized service and long-term relationship building.

Contact Center Sales Agent

Business Development Rep

• Identify and develop new business opportunities.
• Track emerging markets and trends.
• Build and maintain relationships with existing Key Accounts.
• Evaluate existing partnerships and sales efforts.
• Expand the company profile by attending networking events.
• Conduct webinars and presentations to raise brand profile.
• Select prospective clients and negotiate contracts.
• Fulfil requests for proposals (RFPs).
• Collaborate on Custom Group Quotes and improve materialization.
• Work with the marketing team to deliver collateral and presentations.
• Member of incident response team.

Director of Sales and Business Development

• Build, test, and deploy email campaigns, journeys, and newsletters across B2C and B2B audiences using TTC’s CRM and Marketing Cloud platforms.
• Execute campaign briefs aligned with seasonal offers, product launches, and content storytelling.
• Ensure emails are on-brand, visually engaging, mobile-optimized, and technically sound across devices and inboxes.
• Support the Marketing Manager in developing audience segmentation, targeting, and personalization strategies to increase engagement and conversion.
• Collaborate with the marketing team to develop compelling subject lines, CTAs, and content that reflect Brendan’s warm, Celtic tone.
• Assist in building automated and triggered customer journeys (welcome, nurture, post-booking, reactivation, etc.) to drive engagement throughout the traveler lifecycle.
• Maintain and update CRM data accuracy and segmentation criteria in collaboration with the global CRM and Data teams.
• Leverage insights from customer behavior and campaign data to refine targeting, frequency, and content strategy.
• Contribute to the evolution of a unified CRM strategy that deepens guest relationships and drives repeat travel.
• Track key campaign metrics (open rate, CTR, conversion, unsubscribe, deliverability) and compile insights for continuous improvement.
• Provide weekly and monthly performance reports with actionable recommendations.
• Partner with analytics teams to link email performance with broader KPIs such as lead generation, sales, and retention.
• Monitor A/B tests and report findings to optimize design, timing, and messaging.
• Work closely with marketing team to ensure seamless campaign coordination and adherence to brand standards.
• Align with the Brendan Vacations Marketing Content Specialist and Web Content Specialist to create consistent, cross-channel storytelling.
• Collaborate with the Sales and Contact Center teams to deliver tailored communications supporting trade and advisor engagement.
• Maintain close communication with Data Privacy and IT teams to ensure compliance with GDPR and CAN-SPAM regulations.

CRM and Email Marketing Specialist

Customer Experience Specialist

People & Culture Business Partner

Contact Center Sales Agent

Director of Sales and Business Development

CRM & Email Marketing Specialist