The Travel Corporation

Operations

• Collaborate on pre-departure preparations for assigned trips with the Operations Admin, Contracting, and Travel Experiences teams as needed
• Create, update, and maintain detailed itineraries (“technicals”) and operational components in line with brand and client standards
• Manage special needs and accessibility requests (dietary, mobility, medical) to ensure ADA compliance and exceptional guest care
• Monitor trip performance throughout the season, proactively resolving issues and escalating when needed
• Track partner and service quality, sharing feedback through structured reviews through mid – and post-season meetings
• Prepare for and oversee VIP or partner travel, ensuring all special arrangements and requests are executed flawlessly
• Conduct pre-trip briefings and post-trip debriefings to align TDs/TMs with brand standards and trip updates
• Provide ongoing feedback to TDs/TMs, sharing insights with the Director of Operations (and workstream leads where appropriate) on performance and training needs
• Coordinate TD logistics such as transfers, relocation, accommodations, and administrative documentation (finance workbooks, advances, etc.)
• Build and maintain strong relationships with internal teams and third-party partners to ensure smooth trip execution
• Support TTC and Key Account/Custom Group customers with operational requests, including group transfers, guest coordination, or lost-item follow-ups
• Communicate proactively with partners to clarify service expectations and uphold consistency across all departures
• Participate in after-hours on-call rotation to resolve guest or operational emergencies in real time
• Collaborate across teams on seasonal infrastructure setup (Teams, SharePoint, Salesforce, TOPS, TD website, etc.) and annual events such as the Trip Manager & Travel Director Meeting
• Contribute to process improvement by observing and participating in live trips, preparing reports, and sharing recommendations for future enhancements
• Travel on short notice within the U.S. and Canada is a function of the role and non-negotiable.

Operations Manager

Controller

• Partner closely with the CEO and leadership team to drive business performance and strategic decision-making
• Lead budgeting, forecasting, long-range planning, and financial modeling
• Deliver meaningful KPI reporting, profitability analysis, and commercial insight
• Evaluate investments, risks, and growth opportunities
• Help build a stronger data-driven performance culture across the business
• Oversee month-end close, reporting accuracy, reconciliations, audit, tax, and treasury activities
• Ensure strong financial controls and integrity across multiple entities
• Lead continuous improvement initiatives across systems, reporting, and operational finance
• Lead, coach and develop finance team members

Financial Controller – Business Partner

Call Center Representative

• Deliver engaging and impactful learning experiences that build employee capability, confidence, and performance across all brands.
• Design, update, and deliver new-hire and ongoing training programs that immerse employees in brand culture, products, and systems.
• Deliver product training for new launches using creative, interactive methods to drive engagement and knowledge retention.
• Create and maintain a monthly training calendar with clear class descriptions for employees and managers.
• Partner with leaders to identify capability gaps and deliver targeted development that supports performance excellence.
• Collaborate with managers to assess training needs, uphold performance standards, and deliver focused development opportunities.
• Track training impact and provide actionable insights on employee performance and progression.
• Support professional development initiatives across all brands and contribute to special training projects.
• Develop accessible, engaging digital learning solutions that support continuous development and scalable training delivery.
• Create and maintain online learning content using Litmos and Articulate, ensuring materials are current, interactive, and effective.
• Communicate training updates and share resources through Viva Engage and other internal platforms.
• Foster a positive and engaging learning environment that strengthens connection, confidence, and brand advocacy.
• Act as a brand ambassador for new hires, creating an engaging and supportive onboarding experience from day one.
• Occasionally support Contact Center operations by handling service interactions to stay connected to team workflows and customer needs.

Contact Center Trainer

• Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach.
• Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
• Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
• Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement.
• Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
• Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
• Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals.
• Build loyalty and repeat business through personalized service and long-term relationship building.

Contact Center Sales Agent

Learning and Development

• Manage day-to-day administration of the Learning Management System
• Upload, organize, and maintain course content, learning paths, and resources
• Monitor enrollments, completions, and compliance requirements
• Generate standard and ad hoc reports to support data tracking and decision-making
• Troubleshoot learner access issues and system inquiries
• Coordinate end-to-end logistics for virtual and in-person learning programs
• Manage session scheduling, registrations, participant communications, and materials
• Prepare facilitator guides, participant materials, and session assets
• Support and help run live virtual sessions
• Provide on-site support for in-person sessions as needed
• Draft and distribute program announcements, calendar invitations, reminders, and follow-up communications
• Ensure consistent, clear messaging aligned with L&D standards and timelines
• Assist in the development and updating of training materials, job aids, presentations, and eLearning modules
• Support content revisions based on feedback and evaluation results
• Co-facilitate selected training sessions or deliver designated modules
• Lead smaller learning sessions, orientations, or knowledge-sharing workshops
• Support interactive elements during training to enhance learner engagement
• Collect and summarize participant feedback and evaluation data
• Identify opportunities to streamline processes and improve learner experience
• Contribute to scaling and improving the operational effectiveness of the L&D function

Learning & Development Coordinator – Part-Time

• Lead and inspire a sales team to meet and exceed monthly revenue, conversion, and upsell targets.
• Motivate agents through sales contests, recognition programs, and coaching.
• Analyze sales performance and implement strategies to improve results.
• Conduct regular 1:1 coaching sessions focused on sales techniques, objection handling, and closing skills.
• Ensure every sales interaction is guest-centric, consultative, and aligned to TTC’s brand promise.

Contact Center Sales Performance Leader

Recruitment

• Deliver efficient, high-quality end-to-end recruitment for defined role segments.
• Manage full recruitment lifecycle for operational, high-volume and repeat roles
• Screen, assess and shortlist candidates using structured criteria
• Progress candidates through interviews and assessments in line with global frameworks
• Work closely with hiring managers to drive timely decisions and maintain hiring momentum
• Ensure recruitment processes are executed consistently, efficiently, and in line with global standards.
• Manage requisitions, job postings and workflows within Dayforce
• Coordinate interviews across candidates and hiring teams
• Maintain high standards of ATS data accuracy, integrity and compliance
• Support offers, pre-employment checks and onboarding handover
• Build and maintain strong pipelines to support efficient, cost-effective hiring.
• Proactively source candidates through LinkedIn, job boards, referrals and outreach
• Build and maintain pipelines for repeat and high-volume roles
• Engage passive candidates and nurture talent pools over time
• Support reduction in agency reliance through effective direct sourcing
• Deliver a consistent, high-quality candidate experience aligned to TTC’s service culture and candidate experience standards.
• Act as the primary point of contact for candidates throughout the process
• Ensure timely, clear and professional communication
• Deliver against defined SLAs (e.g. feedback timelines, communication standards)
• Identify opportunities to improve candidate journey and touchpoints
• Drive disciplined execution through data, insight and continuous improvement.
• Track pipeline activity, sourcing effectiveness and conversion metrics
• Support reporting on key TA KPIs (time-to-hire, pipeline health, sourcing mix)
• Deliver against agreed SLAs and performance expectations
• Identify and implement improvements to workflows and efficiency.

Talent Acquisition Specialist

Technical Writer

• Write and develop sales enablement materials including training guides, playbooks, scripts, and frameworks
• Draft internal knowledge articles, updates, and leadership communications
• Partner with marketing and product teams to produce clear guest messaging across campaigns, updates, and travel communications
• Help define writing standards and editorial guidelines across enablement and operations content
• Partner with enablement, marketing, operations, and digital teams globally

Technical Content Writer

Accounting Manager

• Oversee the processing of Travel Director tour returns to ensure accurate and timely recording and reconciliation of expenses and on-trip optional sales.
• Conduct monthly Travel Director salary and on-the-road expense analyses by comparing budgeted versus actual hours and costs.
• Record journal entries for U.S. Tour Brands on-the-road costs, optional revenue, and optional costs related to U.S. Tour Brands and Key Accounts.
• Report and analyze cost differences for Tour Cost for each tour.
• Maintain and update Travel Director expense policies within our systems to monitor user policy compliance.
• Accurately invoice for U.S. Tour Brands and Key Accounts, in accordance with contracted terms for each departure and optional sales.
• Create and maintain tour optional pricing sheets to be used for cost and revenue reconciliation.