The Travel Corporation

Manager

• Lead Brand Health & Tracking Programs
• Drive Ad Hoc Research & Insights Projects
• Champion Customer Understanding Across the Organization
• Provide Strategic Consultation to Cross-Functional Teams
• Ensure Research Excellence & Operational Rigor

Senior Brand and Market Insights Manager

Call Center Representative

• Design, update, and deliver engaging new-hire and ongoing training programs that immerse team members in brand culture, products, and systems.
• Conduct product training for new launches using creative, interactive methods to drive engagement and knowledge retention.
• Create and maintain a monthly training calendar with clear class descriptions for team members and managers.
• Partner with managers to assess training needs, maintain excellence standards, and deliver targeted development opportunities.
• Track training impact and provide actionable feedback to managers on performance and progress.
• Develop online learning content using Litmos and Articulate, ensuring learning materials are current, interactive, and accessible.
• Share training updates and resources with employees through Viva Engage and other internal platforms.
• Serve as a brand ambassador for new hires, fostering connection, confidence, and engagement from day one.

Contact Center Trainer

Marketing Analyst

• Provide insights that drive go-to-market strategy and product positioning
• Gather and analyze data from multiple sources
• Conduct primary and secondary research to identify market opportunities
• Build and maintain dashboards and performance reports using tools like Power BI, Excel, and Copilot
• Partner closely with the Product Marketing Manager and collaborate cross-functionally

Product Marketing Analyst

Sales

• Provide information to guests for the purpose of promoting products and securing reservations.
• Identify, research and resolve issues related to customer satisfaction.
• Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
• Manage incoming calls involving routine client pre-departure inquiries on existing reservations.

Luxury Sales Specialist

Content Marketing Manager

• Write and edit compelling content tailored for B2B and B2C audiences across multiple channels, including email, social, blog, web and print.
• Curate visual content from asset libraries including images that support the copy written for various projects.
• Develop content for collateral that supports trade efforts, including training tools, presentations, reference guides and ad-hoc marketing requests.
• Proofread content and collateral for accuracy, including grammar, spelling, product details and conditions.
• Maintain the social media calendar and support the development of the editorial calendar in conjunction with the Marketing Manager.
• Manage content-led projects from concept through delivery, including providing copy direction, collaborating with design and overseeing timelines in the project management system.
• Produce content for Brendan’s social media channels, including videos, animated files and static images that align with the editorial calendar.
• Monitor and respond to comments across our social channels to foster engagement and build a positive brand community.
• Support content creation for paid social activity and assets.
• Track, analyse and report on social media performance to optimize future content and postings.
• Serve as brand guardian, ensuring all content maintains tone of voice, embodies brand pillars and delivers on business objectives.
• Collaborate with marketing colleagues to evaluate content effectiveness, brainstorm ideas and recommend improvements for campaigns and procedures.

Marketing Content Specialist

Learning and Development

• Develop content-specific, competency-based training materials using rapid eLearning authoring tools such as Captivate, Articulate, and Flash, delivering interactive web-based training products.
• Apply knowledge of current LMS industry trends and best practices, to ensure learners engage with content.
• Consult with key business leaders and Subject Matter Experts (SMEs) to develop comprehensive understanding of and support the learning objectives.
• Translate design requirements into functional learning modules.
• Upload and make available eLearning materials for SME and End-User viewing on LMS.
• Fully test and troubleshoot eLearning courses on the LMS to ensure the best user experience.
• Use commercial content development software.
• Working collaboratively with the rest of the L&D team you will support the design and build of online training courses across the Group.
• Manage and develop the existing LMS including training records.
• Actively promote online content to increase adoption including the use of virtual classrooms and web conferencing.
• Manage and complete projects within a specified timeline while prioritizing and working on multiple projects simultaneously.
• Keep current on changes to the LMS.

Junior Instructional Designer/eLearning Designer

Affiliate Manager

• Support assigned Strategic Account Managers with day-to-day field sales needs.
• Maintain and update client records and lists in Longitude and Salesforce, including notes regarding group business and opportunities.
• Update agency and agent details including online portal access and troubleshoot existing issues.
• Assist in new agent/new agency registration and Uniworld University.
• Conduct sales phone calls and emails; foster client relationships to proactively drive sales.
• Assist partners with marketing collateral material to promote the brand.
• Update agency consortium affiliations.
• Review all assigned inboxes daily and action requests accordingly.
• Address all incoming Sales calls/requests in a timely manner.
• Assist with inquiries regarding Travel Agent bookings on select departures.
• Provide consistent feedback to the Manager of Partner Services on partner issues and suggestions.
• Work on ad hoc projects such as reporting, competitive analysis, and other sales related projects as required.
• Assist Account Managers on agent training as needed.
• Perform other duties as assigned to support agency sales and the brand.

Partner Services Coordinator

Account Manager

• Maximize sales potential with assigned accounts in Latin America (primary focus on Mexico & Brazil)
• Cultivate strong relationships with existing partners and identify new partner prospects
• Develop and implement sales, marketing and engagement plans with key accounts using a customized approach (CSP)
• Provide training opportunities for agents via virtual engagement, trainings, client presentations, product info sessions, and e-commerce strategies
• Escort familiarization trips for travel advisors as necessary
• Ensure marketing collateral utilization and prominent placement in key account agencies
• Manage brochure supply and regional distribution
• Identify and develop new business opportunities and evaluate ROI of trade and consumer shows/events
• Maintain accurate records of sales activities in Salesforce and utilize Salesforce reports
• Maintain KPIs, Aladdin and Sales Force logging, and CSP usage
• Seek out and foster group business; maintain contact with originating agent through process and post-group follow-up
• Manage T&E budget and co-op marketing funds cost-effectively
• Assist Management and perform other duties as assigned

Strategic Account Manager

• Support execution of paid, owned, and earned trade marketing campaigns across email, digital, print, and event channels
• Write and edit trade-facing content for emails, print and digital ads, webinar invites, promotional blurbs, and partner toolkits
• Assist with setup and QA of trade emails in Salesforce Marketing Cloud; write subject lines, body copy, CTAs, and headers
• Coordinate timelines, creative assets, internal reviews, media placements, sponsored events, and trade promotions
• Support marketing components of trade shows, webinars, and advisor-facing events; activate sponsorships and liaise with media partners
• Track and organize campaign metrics, media placements, and co-op results; maintain internal trackers and calendars
• Collaborate cross-functionally with Partner Marketing, Sales, and Creative teams to ensure timely, on-brand campaigns and aligned commercial goals

Trade Content Specialist

• Regional Sales Manager for African Travel, Inc. (ATI) are responsible for maximizing the sales potential within their designated territory by cultivating strong relationships with existing customers, driving brand awareness, and identifying new customer prospects.
• Develop and execute sales strategies to achieve revenue, passenger (PAX), and profitability (EBITDA) targets.
• Build and strengthen relationships with key travel advisor accounts, consortia, and preferred partners. Conduct regular in-person and virtual meetings to understand partner needs and present tailored solutions. Negotiate commercial terms to secure favorable agreements and grow market share.
• Deliver engaging training sessions, webinars, and product updates to travel advisors. Escort familiarization trips (FAMs) to increase advisor product knowledge and confidence in selling safaris. Ensure effective utilization of marketing collateral and digital tools across assigned accounts.
• Maintain accurate CRM records of sales activity, pipeline, and revenue forecasts. Provide regular sales reports highlighting achievements, challenges, and opportunities for improvement. Measure ROI on trade shows, consumer events, and other sales initiatives.
• Partner with internal teams to ensure seamless service delivery and client satisfaction. Monitor client feedback and satisfaction scores, implementing actions to improve outcomes. Act as an escalation point for account service issues, resolving problems quickly to maintain trust.

Regional Sales Manager, African Travel

• Developing & executing regional L&D initiatives in line with wider People strategy.
• Collaborating with key stakeholders to assess training needs of local workforce.
• L&D Program design and delivery including TTC Induction, Leadership, Mentorship, Professional Development etc.
• Business Partnership to Senior Leadership within North America, ensuring local needs are supported and trends are identified within the global matrix.
• Ensuring alignment with global L&D strategies and local workforce requirements.
• Partner with P&C to ensure Performance Management processes are implemented, reported and actioned across the region, including performance reviews, talent reviews and succession planning.
• Report on key learning metrics, demonstrating ROI on learning activations.
• Managing budgets and resources for training programs.
• Management and optimisation of Learning Management System (Litmos).

Learning and Development Manager

Consultant

• Manage inbound inquiries through phone and email, delivering personalized travel quotes and destination advice for clients planning travel to Africa.
• Provide travel advisors with detailed itineraries and costings for customized safari trips and luxury set departure packages using Kaptio, ensuring same-day turnaround on all quote requests.
• Produce detailed quotes in Kaptio, including full itineraries and accurate pricing for customized safari experiences.
• Create Operations (OPS) sheets to quote and secure land arrangements with African suppliers.
• Maintain clear communication with the Operations Department, providing regular updates on the status and progress of quotes and bookings to ensure a smooth workflow.
• Liaise with local Destination Management Companies (DMCs) to confirm services promptly upon client or travel agent itinerary approval.
• Provide clients with expert destination knowledge, personalized activity recommendations, and essential travel information to support itinerary planning and enhance the overall travel experience.
• Maintain thorough follow-up and correspondence records within the Kaptio system, ensuring complete and accurate history of each quote and booking.
• Send secure payment links to agents upon confirmation of booking, ensuring a smooth transition from quote to finalized reservation.
• Generate invoices for travel advisors and clients using the Kaptio booking system, ensuring accuracy and timely delivery of financial documentation.
• Follow up with clients on required forms and documentation, including visa requirements, health/inoculation information, and other essential travel details to ensure compliance and preparedness.
• Conduct daily follow-ups on all bookings, proposals, and leads, adhering to established departmental procedures to ensure timely responses and maintain momentum in the sales process.
• Handle client complaints and refund requests promptly and professionally, ensuring customer satisfaction and resolution in line with company policies.
• Perform additional duties as assigned, demonstrating flexibility and a proactive approach to supporting team and company needs.