The Travel Corporation

Call Center Representative

• Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
• Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience.
• Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
• CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
• Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
• Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service.

Contact Center Service Agent

Sales Development Rep

• Proactively engage a defined list of new, inactive, and underdeveloped agencies with the goal of converting them into regular bookers.
• Identify partner potential, understand barriers to booking, and develop tailored sales strategies to activate each account.
• Onboard new travel advisors and build strong initial momentum through targeted outreach, tool education, and early booking wins.
• Drive ongoing engagement with active accounts through consistent follow-up, sales support, and brand-aligned communication.
• Collaborate with field sales, national accounts, and marketing teams to align outreach strategies, share feedback, and identify joint opportunities.

Sales Development Executive

Email Marketing Manager

• Build, test, and deploy email campaigns, journeys, and newsletters across B2C and B2B audiences using TTC’s CRM and Marketing Cloud platforms.
• Execute campaign briefs aligned with seasonal offers, product launches, and content storytelling.
• Ensure emails are on-brand, visually engaging, mobile-optimized, and technically sound across devices and inboxes.
• Support the Marketing Manager in developing audience segmentation, targeting, and personalization strategies to increase engagement and conversion.
• Collaborate with the marketing team to develop compelling subject lines, CTAs, and content that reflect Brendan’s warm, Celtic tone.
• Assist in building automated and triggered customer journeys (welcome, nurture, post-booking, reactivation, etc.) to drive engagement throughout the traveler lifecycle.
• Maintain and update CRM data accuracy and segmentation criteria in collaboration with the global CRM and Data teams.
• Leverage insights from customer behavior and campaign data to refine targeting, frequency, and content strategy.
• Track key campaign metrics (open rate, CTR, conversion, unsubscribe, deliverability) and compile insights for continuous improvement.
• Provide weekly and monthly performance reports with actionable recommendations.
• Partner with analytics teams to link email performance with broader KPIs such as lead generation, sales, and retention.

CRM and Email Marketing Specialist

Customer Support

• Audit onboard experiences across ships and itineraries to ensure alignment with brand messaging.
• Identify gaps between marketing promises and actual guest experiences.
• Oversee all post-booking guest materials in collaboration with the CRM team.
• Manage projects related to the creation of new materials.
• Provide recommendations to ensure content reflects authentic experiences.
• Analyze survey results and feedback to identify trends for improvement.
• Partner with operations and crew to understand guest journey realities.
• Travel to ships to observe guest interactions and onboard services.

Contact Center Service Agent

Sales Development Executive

CRM and Email Marketing Specialist

Customer Experience Specialist