The Sandbox

Manager

• Recruit, train, and mentor Customer Care Coordinators
• Develop onboarding, training, and performance standards for the care coordination team
• Provide ongoing coaching to ensure consistent delivery of compassionate, high-quality service
• Establish and refine processes for customer onboarding, needs assessments, and relationship management
• Monitor workload distribution and scheduling to ensure customers are supported efficiently and effectively
• Collaborate with leadership to plan staffing needs and service delivery strategies
• Track customer satisfaction, identify trends, and implement service improvements
• Conduct regular audits of care coordination interactions and provide feedback to the team
• Serve as an escalation point for customer or family concerns requiring higher-level attention
• Ensure customer and family voices are heard and partner with leadership to align service delivery with evolving needs of seniors and their families

Case Manager

Business Analyst

• Identify business improvement opportunities and support data-driven decision-making and optimizations
• Analyze business and market data to identify trends, risks, and opportunities
• Develop and present reports and dashboards to operational and executive leadership
• Partner with Client Services, Finance, Marketing, and Engineering to translate business requirements into data-driven insights
• Monitor marketplace metrics and assess platform configurations and SOP impacts
• Assist COO and CFO with contract pricing and driver compensation programs
• Create data visualizations, reports, and scenario models for strategic planning
• Collaborate with product and operations leaders to develop business cases and document requirements

• Lead and execute a comprehensive fundraising plan to exceed revenue goals
• Manage digital campaigns and individual giving
• Identify, cultivate, and solicit individual, corporate, and foundation donors
• Oversee donor stewardship and recognition, ensuring timely communication and impact reporting
• Cultivate and manage relationships with corporate partners; secure sponsorships and in-kind donations
• Research, write, and submit grant proposals; manage grant compliance and reporting
• Build relationships with donors, members, and partners; plan and execute fundraising and community events
• Hold donor meetings and calls; serve as visible leader reporting to the Executive Director

Development Manager

Financial Planning and Analysis

• Manage multiple client accounts and build strong, trusted relationships.
• Oversee client onboarding, historical clean-up projects, and process improvements to establish reliable financial systems.
• Prepare and review month-end close packages, reconciliations, and financial statements.
• Build client-ready reports, dashboards, and financial tools that surface insights.
• Manage and improve accounting processes including chart of accounts design, AP/AR workflows, and cash flow forecasting.
• Collaborate with internal team members and mentor Staff Accountants.
• Keep projects moving using strong organizational skills; use PM tools where applicable.

Manager, Finance and Accounting

Operations

• Lead all day-to-day brokerage operations—freight planning, dispatch, tracking, customer operations, and exception management. Build scalable processes and KPIs to ensure high-margin execution and low error rates. Translate long-term business goals into operational roadmaps and org design.\n• Growth & Sales Leadership: Own top-line revenue growth and margin improvement across the freight brokerage. Lead and scale the customer sales team , working closely with enterprise accounts and shippers to drive volume and retention. Develop and execute smart pricing strategies , customer segmentation, and market positioning to accelerate deal velocity and profitability. Partner with executive leadership and RevOps to align GTM execution, pipeline development, and performance forecasting. Be accountable for hitting growth milestones and helping move the brokerage into the top-tier of industry performance.\n• Carrier & Network Strategy: Oversee carrier procurement, rate negotiation, and onboarding. Ensure carrier network performance supports customer expectations and cost objectives. Drive digital adoption of Zuum’s platform by both internal teams and external users.\n• Team Development: Build and coach a high-performance ops team with deep freight knowledge. Champion a culture of accountability, customer-centricity, and continuous improvement.\n• P&L Ownership: Own brokerage P&L, including revenue growth, sales performance, cost optimization, and margin health . Align financial outcomes with strategic execution across sales and operations.\n• Technology & Process Optimization: Partner with the Product and Engineering teams to enhance and evolve Zuum’s tech stack. Lead implementation and optimization of TMS (Transportation Management System) functionality across all relevant operations. Identify opportunities to automate processes, eliminate waste, and scale efficiently.

Case Manager

Business Analyst

Development Manager

Manager, Finance and Accounting

Zuum - Executive Vice President, Operations