The Parts Authority

Human Resources

• Team Leadership & Branch Support: Directly manage and mentor a regional HR team while providing hands-on support and guidance to branch operations.
• Strategic Advisory: Provide high-quality advice and counsel to regional and location managers on complex employee relations, performance management, and talent retention.
• Departmental Collaboration: Partner with specialized corporate HR teams—including Payroll, Benefits, Recruiting, Onboarding, L&D, Org Development, and Compensation—to seamlessly deploy company-wide programs locally.
• Legal Compliance: Ensure strict adherence to federal, state, and local requirements by deeply studying existing and upcoming legislation (including CA Labor Code, Wage Orders, CFRA, and Cal/OSHA). Anticipate legislative changes and direct management on necessary compliance actions.
• Performance & Leadership Development: Improve regional management and team member performance by identifying systemic problems, evaluating solutions, and executing targeted coaching and counseling.
• Policy Optimization: Continuously analyze company policies, procedures, and handbooks to recommend and implement structural improvements.
• Culture & Well-being: Serve as a champion for the HR Department by promoting programs related to employee health, safety, training, and overall well-being.

Human Resources Manager

Manager

• Assistant Branch Manager is responsible for assisting operations in the store, including customer relations, sales, and staff management.
• Work with existing and new customers to generate revenue opportunity for the store and execute the plan to take advantage of opportunities.
• Handle COD accounts
• Log lost sales
• Review and report on sales numbers
• Manage invoices
• Review credits
• Work with salespeople to visit customers
• Ensure that customers are receiving deliveries in a timely fashion
• Follow up with customers who are not calling
• Deal with customers in a professional and courteous manners

Assistant Branch Manager

Sales

• Responsible for professional service to customers, achieving and exceeding company sales goals.
• Direct the organizations sales, set goals, review data, motivate and create growth opportunities within the company and continue to develop a winning culture.
• Ability to sell batteries to customers, maintain inventory, and open new business in the San Bernardino market.
• Invoice all units that fail to last the full warranty period.
• Organize the route by keeping operations updated, structured, and keeping dealer list equipped.
• Provide professional service to each dealer on a regular basis.
• Maintain new accounts.
• Establish strong relationships in the area.
• Achieve growth and hit sales targets.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
• Own recruiting, objectives setting, and performance.
• Build and promote strong, long-lasting relationships by partnering with sales customers.
• Identify areas of growth within current customer base as well as develop new business.
• Take sales numbers and analyze them to find opportunities for growth.
• Ability to speak with dissatisfied customers and resolve issues.
• Ability to be a good listener and speaker, to help customers and employees understand your direction and recommendations.

Territory Battery Sales Manager

• Branch manager is responsible for efficient operations in the store, including customer relations, sales, and staff management.
• Work with existing and new customers to generate revenue opportunity for the store and execute the plan to take advantage of opportunities.
• Manage payroll, account for hours worked/deliveries
• Manage and lead a store team to consistently deliver high levels of customer service and business results.
• Keep management informed of competition and share all “best practices" with the rest of the company team in weekly reports.

Branch Manager

• Responsible for professional service to customers, achieving and exceeding company sales goals.
• Direct the organizations sales, set goals, review data, motivate and create growth opportunities within the company and continue to develop a winning culture.
• Ability to sell batteries to customers, maintain inventory, and open new business in the San Bernardino market.
• Invoice all units that fail to last the full warranty period.
• Organize the route by keeping operations updated, structured, and keeping dealer list equipped.
• Provide professional service to each dealer on a regular basis.
• Maintain new accounts.
• Establish strong relationships in the area.
• Achieve growth and hit sales targets.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
• Own recruiting, objectives setting, and performance.
• Build and promote strong, long-lasting relationships by partnering with sales customers.
• Identify areas of growth within current customer base as well as develop new business.
• Analytical Skills: Take sales numbers and analyze them to find opportunities for growth.
• Customer Service: The ability to speak with dissatisfied customers and resolve issues.
• Communication Skills: Ability to be a good listener and speaker, to help customers and employees understand your direction and recommendations. Both verbal and written communication skills are essential. Ability to communicate and work with other department leads.
• Performs additional duties as assigned.

Outside Sales

• Revenue Development & Market Expansion
• Meet and exceed assigned sales objectives
• Prospect for and develop new business opportunities
• Design and implement territory-specific market development strategies
• Acquire and onboard new commercial customer accounts
• Client Partnership & Satisfaction
• Cultivate long-term customer loyalty and retention
• Monitor and elevate service delivery standards
• Resolve customer concerns promptly and professionally
• Establish and maintain trusted relationships with automotive shop proprietors
• People Management & Development
• Inspire and guide Commercial Managers and Mobile Sales Representatives
• Drive team performance toward established objectives
• Enhance overall team efficiency and effectiveness
• Cross-Functional Collaboration
• Partner closely with Operations teams to deliver seamless customer experiences
• Ensure alignment from initial sale through final product delivery
• Strategic Planning & Account Management
• Perform comprehensive market research and competitive analysis
• Develop and execute targeted business action plans
• Oversee relationships with high-value strategic accounts
• Compliance & Workplace Standards
• Maintain adherence to company policies and procedures
• Support loss prevention initiatives
• Promote and ensure a safe working environment

Territory Sales Manager

• Meet and exceed assigned sales objectives
• Prospect for and develop new business opportunities
• Design and implement territory-specific market development strategies
• Acquire and onboard new commercial customer accounts
• Cultivate long-term customer loyalty and retention
• Monitor and elevate service delivery standards
• Resolve customer concerns promptly and professionally
• Establish and maintain trusted relationships with automotive shop proprietors
• Inspire and guide Commercial Managers and Mobile Sales Representatives
• Drive team performance toward established objectives
• Partner closely with Operations teams to deliver seamless customer experiences
• Perform comprehensive market research and competitive analysis
• Develop and execute targeted business action plans
• Oversee relationships with high-value strategic accounts
• Maintain adherence to company policies and procedures

• Revenue Development & Market Expansion
• Meet and exceed assigned sales objectives
• Prospect for and develop new business opportunities
• Design and implement territory-specific market development strategies
• Acquire and onboard new commercial customer accounts
• Cultivate long-term customer loyalty and retention
• Monitor and elevate service delivery standards
• Resolve customer concerns promptly and professionally
• Establish and maintain trusted relationships with automotive shop proprietors
• Inspire and guide Commercial Managers and Mobile Sales Representatives
• Drive team performance toward established objectives
• Enhance overall team efficiency and effectiveness
• Partner closely with Operations teams to deliver seamless customer experiences
• Perform comprehensive market research and competitive analysis
• Develop and execute targeted business action plans
• Oversee relationships with high-value strategic accounts
• Maintain adherence to company policies and procedures
• Support loss prevention initiatives
• Promote and ensure a safe working environment

• Branch manager is responsible for efficient operations in the store, including customer relations, sales, and staff management.
• Work with existing and new customers to generate revenue opportunity for the store and execute the plan.
• Handle COD accounts
• Log lost sales
• Review and report on sales numbers
• Manage invoices
• Review credits
• Work with salespeople to visit customers
• Ensure that customers are receiving deliveries in a timely fashion
• Follow up with customers who are not calling
• Deal with customers in a professional and courteous manner
• Manage and lead a store team to consistently deliver high levels of customer service and business results.
• Manage payroll, account for hours worked/deliveries
• Hold department/all-store meetings and solicit feedback/suggestions from team members
• Train countermen on phone procedures, provide ongoing training to team members
• Provide valuable and actionable feedback to team members during review periods and ongoing
• Manage employee lateness/absenteeism, performance issues, policy violations and all other coaching and/or corrective action in accordance with company practice
• Take a proactive approach to team member satisfaction
• Oversee building maintenance
• Manage location cleanliness, store security and maintain a safe working environment
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
• Keep management informed of competition and share all “best practices" with the rest of the company team in weekly reports.
• Maintain communications with General Manager and all assigned team members to continually improve location service levels, productivity and profitability.
• Performs additional duties as assigned
• Maintain and promote workplace safety.
• Securing and transferring cash or other assets.