Overview: The Event Staff position is an essential part of the Public Programming team to help provide quality free and open events for all communities at The New York Public Library for the Performing Arts (LPA) at Lincoln Center; Public programming produces a dynamic set of both in person and hybrid events designed to engage patrons with our collections and highlight and amplify our mission
Arrive to shift to get briefed on details and logistics of the day’s specific event and stay until end of program to assist in exiting patrons from the library
Ensure that set up, check in, and post-event duties are completed in an efficient, resourceful, and timely manner
Greet patrons and collect or scan tickets
Provide patrons with programs and other relevant materials for the program
Escort any patrons requiring seating assistance
Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to
Notify supervisory staff and/or security staff of any emergency situations immediately as they occur
Answer questions regarding events, tickets, and schedules
Answer questions about other offerings of the Library for the Performing Arts and wayfinding, including directing patrons to correct service points and using knowledge of our collections to execute library functions
Other duties as assigned
Requirements
High school diploma required
Experience in customer service
Ability to handle a wide variety of personalities and situations with diplomacy, tact, friendliness, poise and firmness
Familiar with registration technology and knowledgeable with event etiquette
Excellent customer service skills
Strong verbal and written communication skills
Interest in or knowledge of performing arts disciplines
Interest in or knowledge of the Library for the Performing Arts
Availability on Monday/Thursday/Friday evenings and Saturday daytime
Benefits
Core Values: All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful; Be Resourceful; Be Curious; Be Welcoming and Inclusive
Work Environment: Event Venues; Public library setting; Outdoors (occasionally)
Physical Duties: Some standing, lifting up to 15 lbs, and use of stairs
Pre-Placement Physical Required?: No
Union/Non Union: Non-Union
FLSA Status: Non-Exempt
Schedule: Per diem position; Schedule is set based on the programming/event schedule; Must have availability on Monday/Thursday/Friday evenings and Saturday daytime
Salary Statement: Pay transparency and pay equity consideration statements
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicediplomacytactfriendlinesspoisefirmnessverbal communicationwritten communication