Customer Success Manager, Italian Speaking
UiPath
GoRPA
Process Engineer, Business Process Improvement
The J.M. Smucker Co.
full-time
Posted on:
Location Type: Hybrid
Location: Orrville • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
RPA
About the role
- Lead process assessments with cross-functional business partners to identify improvement opportunities
- Build relationships across the enterprise to enable cooperative achievement of business objectives
- Define high-level problems, determine scope, and ensure alignment to strategic objectives
- Build business cases based on quantified estimates of improved value and reduced costs
- Utilize process improvement tools to identify opportunities and recommend solutions
- Partner with business teams, Robotic Process Automation team, Information Systems partners, HR, and other critical partners to develop executable solutions
- Prioritize project work to focus on most impactful opportunities
- Input to execution strategy including resourcing and timing
- Define business requirements and translate business needs into Functional Design
- Create deliverables such as business process flows, business cases, technical business requirements, statistical process control charts, key learnings, and project plans
- Act as a champion to ensure delivered solutions meet the functional design and ensure testing efforts on complex technical projects
- Ensure stakeholder engagement during all project phases and continually learn and evaluate new tools, processes, and approaches to improve team capabilities
Requirements
- Bachelor’s degree
- At least 1 year of relevant work experience with demonstrated project/consulting or process improvement skills within a process or continuous improvement function (or similar) role
- Demonstrated ability to lead projects and work with functions across an organization
- Innate curiosity for how people, processes, and technology work together
- Demonstrated ability to think critically and conceptually with strong technical and analytical skills
- Demonstrated ability to build strong relationships and collaborate across teams
- Strong communication skills; professional written, verbal, and presentation skills
- Demonstrated ability to manage and facilitate successful, efficient meetings
- Self-directed, proactive, able to define, prioritize and execute work independently
- Ability to balance multiple projects and prioritize against competing needs
- Demonstrated ability to learn technical systems from a business need standpoint
- Demonstrated ability to lead business process modeling, process mapping and change management activities
- Results driven; bottom-line oriented; accepts and adapts to feedback
- Embraces a customer service mindset and relates well to all people in the organization
- (Preferred) Experience with Lean, Green Belt Six Sigma, Business Process Management, Design Thinking, Change Management, Agile, Resource Capacity Mgt., Technology Optimization, Business Intelligence
- (Preferred) Experience creating technical business requirement documents and project plans
- (Preferred) Experience working with automation technologies or information systems
- (Preferred) Experience interacting with business customers at all levels
- (Preferred) In-depth understanding of business processes/systems and their interdependencies
Benefits
- Our Total Rewards benefits
- Support every employee by meeting their physical, emotional, and financial needs
- Continuous opportunities to learn, grow and develop
- Commitment to an inclusive and diverse workplace
- Positive and encouraging work environment
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementbusiness process modelingprocess mappingchange managementLeanGreen Belt Six SigmaBusiness Process ManagementDesign ThinkingAgileBusiness Intelligence
Soft skills
leadershipcommunicationcollaborationcritical thinkinganalytical skillsself-directedproactiveresults drivencustomer service mindsetrelationship building
Certifications
Bachelor's degree
