Business Operations

• Lead process assessments with cross-functional business partners to identify improvement opportunities
• Build relationships across the enterprise to enable cooperative achievement of business objectives
• Define high-level problems, determine scope, and ensure alignment to strategic objectives
• Build business cases based on quantified estimates of improved value and reduced costs
• Utilize process improvement tools to identify opportunities and recommend solutions
• Partner with business teams, Robotic Process Automation team, Information Systems partners, HR, and other critical partners to develop executable solutions
• Prioritize project work to focus on most impactful opportunities
• Input to execution strategy including resourcing and timing
• Define business requirements and translate business needs into Functional Design
• Create deliverables such as business process flows, business cases, technical business requirements, statistical process control charts, key learnings, and project plans
• Act as a champion to ensure delivered solutions meet the functional design and ensure testing efforts on complex technical projects
• Ensure stakeholder engagement during all project phases and continually learn and evaluate new tools, processes, and approaches to improve team capabilities

Process Engineer, Business Process Improvement

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