Customer Success Manager
UiPath
GoRPA
Customer Success Manager, Italian Speaking
UiPath
full-time
Posted on:
Origin: • 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoRPA
About the role
- Own the customer’s overall adoption strategy and build comprehensive value delivery plans
- Lead and orchestrate end-to-end adoption delivery from planning to realization across internal and external workstreams
- Advise customers on defining, delivering, and realizing value aligned to objectives
- Develop and maintain workstream plans, timelines, and deliverables ensuring adherence to success milestones
- Serve as primary point of contact and build strong client relationships
- Cultivate strategic executive-level client relationships and act as trusted advisor on automation strategies
- Collaborate closely with clients to align automation solutions to strategic goals
- Provide operational and technical expertise in automation technologies and change management best practices
- Contribute to thought leadership and share industry insights with clients
- Collaborate with internal technical teams, sales, and stakeholders to communicate client expectations and track execution
- Work with clients and internal teams to develop effective solutions and resolve issues
Requirements
- Extensive experience in customer success roles with a proven track record of driving customer satisfaction, adoption, and retention
- Experience with professional services and attach motions for support/services
- Deep understanding of adoption strategies and organization change management
- Proven track record of delivering impact to customers and driving outcomes
- Fluency in English and Italian
- Experience in a high-growth technology company, preferably SaaS or RPA
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Data-driven mindset with ability to use data to make informed decisions
- Strategic thinking and ability to develop and execute customer success strategies
- Bachelor's degree in business, technology, or a related field (MBA preferred)
