The Health Management Academy

Client Services Representative

• Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
• Collaborate closely with clinicians and researchers as a vital member of the client&apos;s care team, leveraging PHM&apos;s resources to deliver optimal care solutions.
• Kick off client engagements. From welcome email to a seamless registration completion, you’ll set the tone for each engagement.
• Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.
• Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
• Partner with researchers to assess clinical trial eligibility and enrollment processes.

Client Services Coordinator