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The Health Management Academy

Senior Manager of Member Engagement

The Health Management Academy

Senior Manager of Member Engagement responsible for leading PHM's engagement strategy and outreach execution across member populations. Overseeing RN targeted outreach team and improving member experience and utilization growth.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead PHM's engagement strategy and outreach execution across member populations.
  • Oversee the RN targeted outreach team, ensuring outreach activities drive utilization growth and member experience.
  • Create structure for engagement processes and reporting.
  • Partner with Marketing, Account Management, Clinical, and other stakeholders to align engagement efforts with organizational priorities.

Requirements

What you’ll need
  • Experience in leading teams in digital health, healthcare navigation, advocacy, or member engagement environments.
  • Experience analyzing engagement performance, utilization trends, demographics, and outreach data to drive strategic decisions.
  • Proven success leading, coaching, and developing outreach, engagement, or healthcare-facing teams.
  • Experience creating structure, standardizing workflows, and improving operational efficiency across teams and systems.
  • Strong executive communication skills with the ability to present recommendations and challenge assumptions using data.
  • Demonstrated ability to influence stakeholders and build alignment across multiple departments.

Benefits

Comp & perks
  • health/dental/vision benefits
  • 401k with match
  • flexible PTO
  • PHM for PHM — our services for you and your dependents
  • other benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance analysisutilization trends analysisworkflow standardizationoperational efficiency improvement
Soft Skills
leadershipcoachingexecutive communicationinfluencing stakeholdersbuilding alignment