The Hartford

Consultant

• Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners
• Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Operations business partners in the development of work process time standards
• Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions
• Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances
• Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions
• Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to “what-if” scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs
• Understand the interrelationship between model variables and the impact to service level commitments
• Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels. Assess risk and opportunities
• Develop and maintain expertise in business process. Be able to translate into working staff model that allows the isolation of impacts of change in variables
• Participate in model optimization techniques that drive efficiency and optimize resource utilization
• Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis

Capacity Planning Consultant

Business Development Rep

• Drive sales activity on consolidation quotes by engaging agents through outbound phone and email outreach to advance quoted opportunities toward placement
• Execute outreach aligned to Consolidation and Small Business Unit design, as well as The Hartford (HIG) and agency parameters
• Manage contact timing and frequency based on quote maturity, premium size, and additional needs surfaced through agent discussions
• Review consolidation quotes prepared by the Consolidation team to understand coverage, pricing position, and competitive considerations prior to agent engagement
• Identify Account Executives with multiple policies that should be addressed through a coordinated sales conversation to improve consolidation outcomes
• Prepare for agent conversations by evaluating selling points, coverage differentiators, payroll billing considerations, My Account features, and other value elements to support sales discussions beyond price
• Answer coverage and appetite questions and reinforce Hartford appetite boundaries across Standard Products, Global Specialty, Excess & Surplus, and Flex offerings
• Engage agency partners directly to confirm intent, overcome objections, and move consolidation quotes to placement
• Request pricing adjustments when needed by coordinating with Underwriting and internal partners to support closing activity
• Communicate agent feedback to Partner Managers and Underwriting when business does not move forward, including clearly documenting reasons for lost opportunities
• Track, organize, and manage consolidation sales activity using CRM and calendaring tools, including engagement status, next steps, and outreach cadence, to ensure strong pipeline management, visibility, and consistent execution
• Achieve established sales performance expectations tied to consolidation engagement, wins and successful transition to HIG
• Demonstrate ownership of results by proactively identifying and addressing barriers that prevent opportunities from closing
• Support additional sales initiatives as needed, including Book Quoting Commitments and large account activity

Business Development Representative

• Reporting to Director of State Tax
• Candidate will be primarily responsible for the day-to-day administrative operations of the State Tax team
• Perform daily mail sorting and analysis
• Monitor the shared team mailbox
• Run daily team-wide reports
• Prepare basic tax filings across different tax types
• Assist with various projects & opportunities

Tax Associate – Admin

Customer Support

• Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource.
• Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence.
• Assigning or reassigning claim tasks or customer transactions to appropriate party.
• Creating or updating professional correspondence including appropriate documentation within claim files.
• Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; additionally, you may assist contact centers one day per week or as needed based on the broader organization demands.
• Entering and/or assigning new claim losses.
• Perform other duties as assigned.
• Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays.
• Demonstrating accountability by accepting and applying feedback received.
• Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request.
• Consistently providing professional, reliable, and prompt service; maintaining a positive attitude.
• Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS.

Operations Support Specialist

Ecommerce

• Own the enterprise endpoint management strategy for Windows, macOS, and virtual desktop platforms, supporting large‑scale environments.
• Lead the transition from on-premises device management (Group Policy, legacy patching and software distribution) to cloud native endpoint management.
• Drive OS lifecycle management, including upgrades, platform currency, and hardware refresh strategies.
• Establish standards for device configuration, compliance, security baselines, and endpoint resilience.
• Lead GPO-to-cloud migration efforts, translating legacy policy constructs into modern, identity-driven endpoint configurations.
• Modernize patching and update strategies, shifting from traditional on-prem approaches to cloud-based servicing models.
• Partner with Identity and Security teams to ensure endpoint management aligns with Zero Trust and enterprise security principles.
• Own the observability platform for endpoint health, performance, and digital experience across physical and virtual endpoints.
• Drive proactive identification and remediation of stability, performance, and user impacting issues.
• Lead, mentor, and develop a team of endpoint and workplace engineers, fostering accountability, automation, and continuous improvement.
• Maintain a working knowledge of enterprise approved AI tools and platforms and how they apply to endpoint operations, support, and engineering workflows.

Manager – Modern Workplace, Endpoint Management, Digital Experience

AI Engineer

• Own features from concept through production release, writing and shipping high-quality code daily
• Build, test, deploy, and iterate rapidly across frontend, backend, APIs, and data layers
• Troubleshoot and resolve production issues, performance bottlenecks, and complex bugs
• Implement and maintain CI/CD pipelines, automated testing, and deployment automation
• Contribute to architectural decisions and design discussions as a practitioner, ensuring designs translate into solid implementations
• Build and ship modern frontend applications using frameworks such as React, Angular, or Vue.js with TypeScript
• Develop, deploy, and operate robust backend services using Java (Spring Boot), Node.js, Python, or .NET
• Implement and optimize RESTful APIs, GraphQL endpoints, and event-driven integrations
• Configure and manage cloud-native infrastructure (AWS or GCP)
• Build and tune data layers across relational and NoSQL databases, caching, and message queues
• Write clean, well-tested, production-ready code with a focus on maintainability and operational excellence
• Leverage AI coding assistants to dramatically accelerate development workflows
• Use AI tools for code generation, refactoring, test writing, documentation, and code review
• Design and implement RAG pipelines, prompt engineering strategies, and AI-powered features
• Influence engineering culture by evangelizing AI-augmented development practices
• Train and upskill team members on effective use of AI tools in their daily workflows
• Partner with product, design, and data science teams to identify AI-driven opportunities

Senior Full Stack AI Engineer

Account Manager

• Personal meetings and telephone contact with agents, meeting or exceeding sales objectives in growth, and a mix of business and renewal retention in assigned territories
• Creates demand and enables agents/producers to maximize the flow of desirable business to meet or exceed Hartford financial goals in the territory
• Builds and maintains strong relationships with agents/producers in an assigned territory to meet or exceed the financial objectives for that territory
• Enables agents/producers to maximize their revenue through the sale of Hartford products and services by providing tools and information that differentiates The Hartford and its overall value proposition from competitors
• Exercises discipline and focus on flow management to ensure adequate flow and acceptable business to meet agency and company growth and profit objectives
• Creates plans to prioritize and leverage agency contact and activity to ensure sustainable flow of desired business
• Builds actionable Agency Sales Plans that align with Hartford financial objectives for growth, retention, and profit.
• Maintaining sales administration responsibilities through timely reporting and expense management
• Follows disciplined sales process and ensure consistent execution of Sales Excellence principles
• Demonstrates a thorough understanding of an assigned territory, including the right number and mix of agents/producers who have the market opportunity to meet Sales Rep territorial financial objectives
• Possess a deep knowledge of industry practices, market conditions and competitor information to position the agency to maximize business development