Operations Support Specialist

The Hartford

Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer-initiated claims and managing daily workload.

Posted 4/15/2026full-timeHartford • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $46,222 - $69,333 per yearWebsite

About the role

Key responsibilities & impact

Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource.
Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence.
Assigning or reassigning claim tasks or customer transactions to appropriate party.
Creating or updating professional correspondence including appropriate documentation within claim files.
Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; additionally, you may assist contact centers one day per week or as needed based on the broader organization demands.
Entering and/or assigning new claim losses.
Perform other duties as assigned.
Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays.
Demonstrating accountability by accepting and applying feedback received.
Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request.
Consistently providing professional, reliable, and prompt service; maintaining a positive attitude.
Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS.

Requirements

What you’ll need

High school graduate or equivalent certification. 4-year college degree preferred
Proficiency with Microsoft Office tools
Ability to lift 20lbs
Acceptable performance on pre-employment assessment tools
Professional Demeanor
Effective Communication Skills
Strong Customer Service Orientation
Time Management and Organizational Skills
Work independently or collaborate effectively when needed
Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making

Benefits

Comp & perks

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claim processingdocumentationcustomer transactionsdata entrypre-employment assessment

Soft Skills

empathycommunicationcustomer service orientationtime managementorganizational skillscritical thinkingdecision makingprofessional demeanor

Certifications

high school diplomaequivalent certification4-year college degree