Operations Support Specialist
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut • United States
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Salary
💰 $46,222 - $69,333 per year
About the role
- Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource.
- Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence.
- Assigning or reassigning claim tasks or customer transactions to appropriate party.
- Creating or updating professional correspondence including appropriate documentation within claim files.
- Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; additionally, you may assist contact centers one day per week or as needed based on the broader organization demands.
- Entering and/or assigning new claim losses.
- Perform other duties as assigned.
- Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays.
- Demonstrating accountability by accepting and applying feedback received.
- Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request.
- Consistently providing professional, reliable, and prompt service; maintaining a positive attitude.
- Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
- Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS.
Requirements
- High school graduate or equivalent certification. 4-year college degree preferred
- Proficiency with Microsoft Office tools
- Ability to lift 20lbs
- Acceptable performance on pre-employment assessment tools
- Professional Demeanor
- Effective Communication Skills
- Strong Customer Service Orientation
- Time Management and Organizational Skills
- Work independently or collaborate effectively when needed
- Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claim processingdocumentationcustomer transactionsdata entrypre-employment assessment
Soft Skills
empathycommunicationcustomer service orientationtime managementorganizational skillscritical thinkingdecision makingprofessional demeanor
Certifications
high school diplomaequivalent certification4-year college degree