The GelBottle Inc

Human Resources

• Lead and manage employee relations cases confidently, offering clear and pragmatic guidance.
• Support managers through organisational change, team structures and performance conversations.
• Build strong relationships quickly across all areas of the business and become a trusted HR partner.
• Identify people challenges and work closely with stakeholders to find practical solutions.
• Support key people projects and initiatives across onboarding, performance, engagement and process improvement.
• Drive consistency in people practices, policies and ways of working across the business.
• Work at pace in a hands-on environment, balancing day-to-day HR support with wider business priorities.
• Provide coaching and guidance to managers on people matters and leadership capability.
• Collaborate closely with the wider People & Talent team to support the business during a busy period of growth and change.

HR Business Partner – 6 Month FTC

Customer Support

• Lead and develop a global Customer Experience team of 6 across the UK and US, whilst these are our central hubs we support customers worldwide.
• Take full ownership of how Customer Experience runs day-to-day- driving performance and results.
• Coach, support and grow your team through regular 1:1s, feedback and development planning.
• Build a strong, connected team culture across regions.
• Shape and improve how we work- introducing smarter processes, tools and ways of supporting customers.
• Set clear standards for service, tone of voice and how we show up across every customer interaction.
• Plan workloads and resources to keep things running smoothly, even during busy periods.
• Act as the go-to for complex or high-impact customer issues, finding the right balance between customer needs and the business.
• Use data and insight to spot trends, solve problems and keep improving the experience.
• Work closely with departments across the business, bringing the voice of the customer into everything we do.

Global Customer Experience Manager

Digital Marketing

• Own and deliver digital activity across ecommerce, CRM and paid media, aligned to campaigns and key trading moments.
• Bring campaigns to life across digital—making sure everything is set up to capture demand and drive results.
• Manage onsite experience and merchandising, optimising pages, journeys and launches for performance.
• Spot opportunities to improve conversion, navigation and product discovery across the site.
• Drive CRM activity across email and lifecycle—improving engagement, retention and reactivation.
• Support and optimise paid media performance, working with internal teams or agency partners.
• Use data and insight to track performance, spot trends and continuously improve results.
• Lead testing and optimisation across digital channels to push conversion and customer value.
• Work closely with Brand and Creative to make sure campaigns translate seamlessly into digital.
• Line manage a team of 4 and develop the Digital Marketing team, building a high-performing, collaborative culture.

HR Business Partner – 6 Month FTC

Global Customer Experience Manager

Senior Digital Marketing Manager