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Customer Experience Specialist
The GelBottle IncCustomer Experience Specialist supporting customers across phone, email, and digital channels within a vibrant beauty company. Join The GelBottle Inc.
About the role
Key responsibilities & impact- Be the go-to voice of the brand, supporting customers across phone, email and digital channels.
- Handle a high volume of customer queries with confidence, empathy and professionalism.
- Help customers with orders, deliveries, returns and account queries, delivering quick and effective resolutions.
- Provide clear advice on products, specifications and application support.
- Manage digital tickets efficiently, keeping response times high and customers updated every step of the way.
- Work closely with internal teams to solve more complex issues and deliver a seamless customer experience.
- Support customers with placing orders, tracking shipments and managing their accounts.
- Monitor customer feedback across digital channels while maintaining a friendly, professional brand tone.
- Spot recurring trends and share ideas to improve processes, FAQs and the overall customer journey.
Requirements
What you’ll need- Experience in a customer experience or support role within a fast-paced environment.
- An interest in beauty, cosmetics or the professional nail industry is highly desirable.
- Strong communication skills with the confidence to build great customer relationships across phone and digital channels.
- A proactive, solutions-focused mindset with the ability to stay calm under pressure.
- Confidence managing multiple customer queries at once while keeping service levels high.
- A collaborative approach and genuine passion for delivering brilliant customer experiences.
- Comfortable using digital systems, ticketing platforms and order management tools.
- Experience with Zendesk, Gorgias or NetSuite would be a bonus.
Benefits
Comp & perks- Hybrid working
- Yearly company bonus
- £1,000 yearly personal development fund
- 5 'study days' a year
- 25 days holiday + bank holidays
- 'Daisy days' (extra 2 days off throughout the year)
- Holiday purchase scheme (+5 days)
- Birthday bonus (after one years’ service)
- Enhanced maternity Leave
- Long service award (additional holiday allowance)
- 3 month’s sabbatical offered upon 3 years’ service
- Healthcare cash plan (via. Health Shield)
- Electric car lease scheme (via. salary sacrifice)
- Discount on spa treatments and consumer products
- Life assurance + pension scheme
- Regular funded company events
- Season ticket loan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsempathyprofessionalismproactive mindsetsolutions-focusedcalm under pressurecollaborative approachcustomer relationship buildingcustomer experienceproblem-solving