Field Services Project Coordinator
CommandLink
ITSM
Team Lead, IT Operations
The Exploration Company
full-time
Posted on:
Origin: • 🇫🇷 France
Visit company websiteJob Level
Senior
About the role
- Provide hands-on IT support, resolving escalated issues and maintaining a strong service-oriented approach
- Design, implement, and continuously improve support workflows and best practices using data to measure and enhance service quality
- Oversee hardware and IT resource management across multiple sites and countries, including procurement, deployment, inventory, and logistics
- Lead the strategy, implementation, and continuous improvement of Mobile Device Management (MDM) solutions to ensure secure, efficient, and scalable management of mobile endpoints
- Mentor, develop, and inspire the IT Operations team, fostering a culture of knowledge sharing and professional growth
- Lead the expansion and scaling of the IT Operations team to meet the needs of a growing international company
Requirements
- Demonstrated experience in building or scaling IT support teams in a fast-paced environment
- Genuine enthusiasm for supporting users and elevating service quality
- Strong hands-on skills in troubleshooting IT-related issues
- Ability to balance direct technical support with effective team coaching and leadership
- Experience with Zendesk or similar ticketing systems
- Experience with Mobile Device Management (MDM) solutions (design, implementation, and continuous improvement)
- Familiarity with Microsoft Intune (bonus)
- Knowledge of ITIL processes and best practices (bonus)
- Resume must be submitted in English
