Technical Account Manager, Education
MarketStar
Field Services Project Coordinator
CommandLink
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Manage day-to-day coordination of 3rd-party field technicians, including scheduling, job control, and dispatch management
- Communicate regularly with project managers, engineers, vendors, customers, and internal teams
- Review field-provided pictures/diagrams to assess circuit DMARC extension needs
- Recommend additional services based on field findings
- Utilize Field Nation and other vendor work order tools to create and manage work orders
- Vet and select technicians, perform check-ins and check-outs, and handle deliverables uploads
- Reschedule work and resolve issues with appropriate parties
- Answer incoming calls, triage queues, and conduct daily follow-ups with vendors/technicians
- Negotiate subcontractor rates, manage funding levels, and ensure proper cost/billing
- Create and manage work order templates and product-specific scopes of work
- Drive escalations and act as liaison between project managers, engineers, and field technicians to ensure timely communication and results
Requirements
- Highly motivated individual who can work in a fast-paced environment and transition from task to task smoothly
- Ttelecommunications industry experience required.
- Field Nation Experience is highly desirable
- Field Technician dispatching experience preferred
- Ability to document dependencies and priorities clearly.
- Exhibit a high level of customer service and phone etiquette, along with the ability to transcribe information into Customer-facing notes and ensure accuracy on cost/billing
- Experience managing escalations independently.
- Adaptability to dynamic environments.
- Project management and organizational skills.
- High integrity and ethical conduct.
- Proficiency in Microsoft Office and PC applications.
