Senior Manager, Analytics Engineering
Coinbase
AirflowETLSQL
Job Level
Mid-LevelSenior
About the role
- Handle tickets to understand user needs and workflows.
- Design and deploy AI-driven solutions to improve resolution speed and quality.
- Optimize Help Center usability and discoverability.
- Track and analyze performance metrics for automation and AI touchpoints.
- Collaborate with Product and Engineering to embed AI into user flows.
- Maintain chatbot/AI documentation, QA processes, and dashboards.
Requirements
- Proven experience with automation or AI-driven support tools.
- Data analysis skills and ability to turn metrics into action.
- Comfort with technical systems (APIs, chatbots, Zendesk integrations).
- Curiosity about emerging CX technologies.
- Excellent communication skills to explain complex concepts simply.
