Skills Strategy Manager – Customer Success
Workera
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Develop a strong understanding of Workera’s AI-powered platform, customers, and business model
- Take ownership of active enterprise accounts and lead key workstreams within customer deployments
- Build trusted relationships with primary customer stakeholders
- Deliver initial program milestones on time and with high quality, ensuring strong launch readiness
- Identify opportunities to use AI tools and automation to increase leverage and impact in your function
- Fully own the lifecycle of multiple enterprise deployments (implementation, launch, adoption, renewal support)
- Deliver executive-ready insights and QBRs that clearly connect skills data to ROI and workforce outcomes
- Proactively identify adoption risks using engagement and outcome metrics and implement targeted interventions
- Partner with Sales to support expansion conversations within existing accounts
- Contribute to shaping best practices in operating as an AI-first organization
- Serve as a strategic advisor to C-suite and senior leaders on skills-first workforce transformation
- Influence product roadmap through structured customer feedback and advocacy
- Contribute to scalable playbooks and AI-enabled delivery models within Customer Success
- Demonstrate measurable customer impact, including strong adoption, retention, and expansion outcomes
Requirements
- No specific requirements listed.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship buildingstrategic advisinginfluencingproactive identification of riskscommunicationcustomer advocacyprogram managementdata analysisproblem-solvingcollaboration