Customer Success Manager

• Advisory & AI-Enabled Program Design: Act as a Skills Strategist for enterprise (Fortune 500) customers, advising executives on workforce transformation, AI readiness, and skills-first talent models.
• Leverage AI capabilities within Workera to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities (org-wide, AI & Data, or group specific - Sales, HR, Finance).
• Provide data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes (e.g., productivity, agility, reskilling speed).
• Deployment Leadership: Own the full lifecycle of customer value delivery — implementation, launch, adoption, and renewal/expansion.
• Lead cross-functional internal (ex: Integrations, Support, Product, Marketing) and client teams to ensure on-time, high-impact deployments.
• Track and analyze deployment success through engagement, satisfaction, adoption, and outcome metrics — using data to inform interventions and program optimization.
• Drive sustained engagement through targeted interventions, change management strategies, and program optimization.
• Executive Engagement & Growth: Build and maintain trusted relationships with C-suite and senior program leaders.
• Deliver strategic updates and quarterly business reviews that inspire action and reinforce the value of Workera’s AI-powered platform — including transparent reporting on adoption, engagement, satisfaction, and ROI.
• Partner with Sales to identify expansion opportunities and position new capabilities.
• Internal Leadership: Serve as a customer advocate to influence product innovation and roadmap.
• Contribute to internal playbooks, best practices, and scalable delivery models.
• Mentor peers on consultative and AI-enabled success practices.

Skills Strategy Manager, Customer Success

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