Lead Clinical Specialist, CRM
Abbott
Skills Strategy Manager, Customer Success
Workera
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Advisory & AI-Enabled Program Design: Act as a Skills Strategist for enterprise (Fortune 500) customers, advising executives on workforce transformation, AI readiness, and skills-first talent models.
- Leverage AI capabilities within Workera to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities (org-wide, AI & Data, or group specific - Sales, HR, Finance).
- Provide data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes (e.g., productivity, agility, reskilling speed).
- Deployment Leadership: Own the full lifecycle of customer value delivery — implementation, launch, adoption, and renewal/expansion.
- Lead cross-functional internal (ex: Integrations, Support, Product, Marketing) and client teams to ensure on-time, high-impact deployments.
- Track and analyze deployment success through engagement, satisfaction, adoption, and outcome metrics — using data to inform interventions and program optimization.
- Drive sustained engagement through targeted interventions, change management strategies, and program optimization.
- Executive Engagement & Growth: Build and maintain trusted relationships with C-suite and senior program leaders.
- Deliver strategic updates and quarterly business reviews that inspire action and reinforce the value of Workera’s AI-powered platform — including transparent reporting on adoption, engagement, satisfaction, and ROI.
- Partner with Sales to identify expansion opportunities and position new capabilities.
- Internal Leadership: Serve as a customer advocate to influence product innovation and roadmap.
- Contribute to internal playbooks, best practices, and scalable delivery models.
- Mentor peers on consultative and AI-enabled success practices.
Requirements
- No specific requirements listed.
