Workera

Customer Success Manager

• Act as a Skills Strategist for enterprise (Fortune 500) customers, advising executives on workforce transformation, AI readiness, and skills-first talent models.
• Leverage AI capabilities within Workera to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities (org-wide, AI & Data, or group specific - Sales, HR, Finance)
• Provide data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes (e.g., productivity, agility, reskilling speed).
• Own the full lifecycle of customer value delivery — implementation, launch, adoption, and renewal/expansion.
• Lead cross-functional internal (ex: Integrations, Support, Product, Marketing) and client teams to ensure on-time, high-impact deployments.
• Track and analyze deployment success through engagement, satisfaction, adoption, and outcome metrics — using data to inform interventions and program optimization.
• Drive sustained engagement through targeted interventions, change management strategies, and program optimization.
• Build and maintain trusted relationships with C-suite and senior program leaders.
• Deliver strategic updates and quarterly business reviews that inspire action and reinforce the value of Workera’s AI-powered platform — including transparent reporting on adoption, engagement, satisfaction, and ROI.
• Partner with Sales to identify expansion opportunities and position new capabilities.
• Serve as a customer advocate to influence product innovation and roadmap.
• Contribute to internal playbooks, best practices, and scalable delivery models.
• Mentor peers on consultative and AI-enabled success practices.

Skills Strategy Manager – Customer Success

Growth Marketing

• Own the incoming lead queue; ensure qualified leads are acted on quickly and routed effectively
• Proactively engage prospects using AI tools to keep the pipeline active and ensure timely follow up
• Partner with the Head of AIOps to manage, optimize, and expand the AI SDR stack (Alice 11X, HeyReach, and others)
• Follow up with Marketing Qualified Leads, qualify meetings, and drive Sales Qualified Opportunities
• Partner with Marketing to design and run AI-first campaigns based on content and market signals
• Work with Sales and Marketing leaders on go-to-market strategy, aligning messaging and outbound execution
• Build and project a personal brand as a next-generation SDR leveraging AI
• Track and measure outcomes, optimize workflows, and ensure every campaign delivers measurable impact
• Continuously learn and evaluate emerging AI tools and approaches

Growth Marketing Engineer

Account Executive

• Own and deliver - exceed all quarterly and annual revenue targets/quota
• Establish and grow a high-velocity pipeline within your assigned territory
• Educate c-suite leaders from technology, data, learning & development and talent
• Provide accurate forecasting on a monthly and quarterly basis
• Adopt a highly consultative approach, leading senior executives through the sales process
• Build long term relationships and drive revenue growth from within existing customers
• Attend networking events, trade shows (live/virtual)
• Work collaboratively with cross-functional teams
• Act as the primary customer contact throughout their lifecycle
• Act as a strategic voice in team meetings—sharing learnings, improving playbooks, and helping shape the future of the sales org.
• Identify and execute on all expansion opportunities with an account

Enterprise Account Executive

• Advisory & AI-Enabled Program Design: Act as a Skills Strategist for enterprise (Fortune 500) customers, advising executives on workforce transformation, AI readiness, and skills-first talent models.
• Leverage AI capabilities within Workera to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities (org-wide, AI & Data, or group specific - Sales, HR, Finance).
• Provide data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes (e.g., productivity, agility, reskilling speed).
• Deployment Leadership: Own the full lifecycle of customer value delivery — implementation, launch, adoption, and renewal/expansion.
• Lead cross-functional internal (ex: Integrations, Support, Product, Marketing) and client teams to ensure on-time, high-impact deployments.
• Track and analyze deployment success through engagement, satisfaction, adoption, and outcome metrics — using data to inform interventions and program optimization.
• Drive sustained engagement through targeted interventions, change management strategies, and program optimization.
• Executive Engagement & Growth: Build and maintain trusted relationships with C-suite and senior program leaders.
• Deliver strategic updates and quarterly business reviews that inspire action and reinforce the value of Workera’s AI-powered platform — including transparent reporting on adoption, engagement, satisfaction, and ROI.
• Partner with Sales to identify expansion opportunities and position new capabilities.
• Internal Leadership: Serve as a customer advocate to influence product innovation and roadmap.
• Contribute to internal playbooks, best practices, and scalable delivery models.
• Mentor peers on consultative and AI-enabled success practices.

Skills Strategy Manager – Customer Success

Growth Marketing Engineer

Enterprise Account Executive

Skills Strategy Manager, Customer Success