Workera

Customer Success Manager

• Develop a strong understanding of Workera’s AI-powered platform, customers, and business model
• Take ownership of active enterprise accounts and lead key workstreams within customer deployments
• Build trusted relationships with primary customer stakeholders
• Deliver initial program milestones on time and with high quality, ensuring strong launch readiness
• Identify opportunities to use AI tools and automation to increase leverage and impact in your function
• Fully own the lifecycle of multiple enterprise deployments (implementation, launch, adoption, renewal support)
• Deliver executive-ready insights and QBRs that clearly connect skills data to ROI and workforce outcomes
• Proactively identify adoption risks using engagement and outcome metrics and implement targeted interventions
• Partner with Sales to support expansion conversations within existing accounts
• Contribute to shaping best practices in operating as an AI-first organization
• Serve as a strategic advisor to C-suite and senior leaders on skills-first workforce transformation
• Influence product roadmap through structured customer feedback and advocacy
• Contribute to scalable playbooks and AI-enabled delivery models within Customer Success
• Demonstrate measurable customer impact, including strong adoption, retention, and expansion outcomes

Skills Strategy Manager – Customer Success