Workera

Customer Success Manager

• Own end-to-end program execution for customers, ensuring every deployment goes live on time and meets defined success criteria (activation, engagement and time to value)
• Drive customer adoption and engagement, ensuring customers progress through key milestones without friction
• Lead cross-functional delivery coordination while representing customer needs and ensuring commitments are met
• Build and scale AI-enabled delivery workflows, translating repeatable work into systems, templates, and automations
• Increase delivery leverage, enabling the team to support significantly more customers with improved consistency and reduced manual effort

Customer Success Associate