Workera

Customer Success Associate

Workera

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own end-to-end program execution for customers, ensuring every deployment goes live on time and meets defined success criteria (activation, engagement and time to value)
  • Drive customer adoption and engagement, ensuring customers progress through key milestones without friction
  • Lead cross-functional delivery coordination while representing customer needs and ensuring commitments are met
  • Build and scale AI-enabled delivery workflows, translating repeatable work into systems, templates, and automations
  • Increase delivery leverage, enabling the team to support significantly more customers with improved consistency and reduced manual effort

Requirements

  • You have owned execution in customer-facing roles (e.g., onboarding, implementation, program delivery) and can point to consistent, high-quality outcomes
  • You’ve managed complex, multi-stakeholder workstreams and delivered reliably against deadlines
  • You actively use AI tools (e.g., ChatGPT, Claude, automation platforms) to redesign workflows, automate work, and materially increase output
  • You communicate clearly and concisely, with strong attention to detail and follow-through
  • You demonstrate high ownership: you close loops, anticipate issues, and don’t let things drop
  • You solve problems and create structure in ambiguous environments to drive work forward while maintaining high responsiveness, clarity, and reliability in customer delivery.
Benefits
  • We're a fast-moving company — the scope and shape of this role will evolve as we do.
  • AI fluency is a cultural expectation, not a line item on a job description.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program executioncustomer onboardingimplementationprogram deliveryworkflow automationAI-enabled delivery workflowsdelivery leveragemilestone managementprocess improvementproject management
Soft Skills
communicationattention to detailproblem-solvingownershipresponsivenessclarityreliabilitycross-functional collaborationadaptabilitystakeholder management