HubSpot

Senior Product Designer II, AI Customer Agent

HubSpot

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $161,500 - $258,400 per year

Job Level

Senior

Tech Stack

Go

About the role

  • Design & execution: Taking ownership of design initiatives from concept to launch, delivering high-quality user flows, wireframes, prototypes, and high-fidelity mockups.
  • Problem solving: Breaking down complex, ambiguous AI problems into manageable, actionable design challenges, driving discovery and validation activities.
  • User-centered design: Conducting research (e.g., usability testing, interviews) to understand needs and pain points related to AI, synthesizing findings into actionable insights.
  • Collaboration: Working closely with cross-functional partners to influence design decisions and advocate for user needs.
  • Interaction & visual design: Designing interactions for AI-powered features, proposing multiple solutions, and applying visual design principles for polished, accessible interfaces.
  • Prototyping: Utilizing appropriate methods and tools to test hypotheses and communicate design intent efficiently.
  • Systems thinking: Considering the broader implications of your design decisions, ensuring consistency and scalability.
  • Mentorship: Actively participating in design critiques and contributing to the growth of junior designers.

Requirements

  • You’re a strategic thinker with a portfolio that demonstrates your ability to solve complex problems and deliver measurable impactful user experiences.
  • You champion customer empathy, are adept at integrating research insights, and maintain a high bar for craft.
  • You’re an excellent communicator, clearly articulating design decisions and research findings to diverse stakeholders.
  • You thrive in a collaborative environment, actively seeking and providing feedback to improve design outcomes.
  • Autonomous & adaptable: You thrive in uncertainty and excel at solving unstructured problems.
  • A strategic systems thinker: You think holistically and can design for multiple personas and use cases.
  • Creative & future-focused: You bring innovative ideas and are eager to try new things, especially in AI.
  • A platform-minded problem-solver: You’re excited to design tools and frameworks others will build upon.
  • Execution-strong: You bring clarity, influence across functions, and get things done with attention to detail.
  • Skilled in remote collaboration: You’ve thrived in distributed team environments and can influence effectively from afar.
  • Curious with a growth-mindset: You’re eager to learn new technologies and approaches, and can quickly adapt to evolving requirements and market trends.
  • HubSpot HEART values alignment; bonus points for experience with complex front-office systems like CRM or omnichannel tools.