Senior Director II, Field Quality
The Coca-Cola Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $192,100 - $223,000 per year
Job Level
Senior
About the role
- Provide strategic leadership and oversight for quality programs across all company-owned and manufacturing operations.
- Ensure all sites maintain a state of audit readiness and comply with internal standards, regulatory requirements, and franchise expectations.
- Lead, coach, and develop Regional Technical Managers to build technical capability and foster a culture of continuous improvement.
- Oversee the implementation and maintenance of foundational quality systems, including the CCNA Operational Quality Manual.
- Monitor and analyze regional quality metrics, consumer complaint data, and operational trends to proactively identify and mitigate risks.
- Lead root cause analysis and corrective action planning for quality system failures and IMCR events.
- Support commercialization and replication processes for new products and packages, ensuring consistent application of quality and food safety standards.
- Collaborate with cross-functional teams, including manufacturing, technical innovation, and stewardship, to drive regional initiatives and troubleshoot issues.
- Guide the development and delivery of quality training programs to build plant-level expertise and ensure consistent execution of standards.
- Facilitate regional management reviews and provide strategic input to senior leadership on quality performance and improvement opportunities.
- Champion the use of digital tools and data-driven approaches to enhance quality performance and operational efficiency.
- Serve as the primary decision-maker for site compliance assessments and escalation of critical quality issues.
Requirements
- Bachelor’s degree in science, Engineering, or a related technical field.
- HACCP / PCQI Certification required
- 10 + years in quality, food safety within FMCG or pharmaceutical sectors, including 5+ years in a leadership role
- Proven leadership experience in leading large-scale transformation programs, change management.
- Experience implementing quality assurance, quality control, and management system programs and activities (e.g., HACCP, GFSI, ISO9000 / 22000, SPC, continuous improvement methodologies, etc.)
- Experience in Crisis Management and Root Cause Analysis
- Experience with digital quality and compliance systems (e.g., EtQ, SAP, data analytics platforms) to support audit execution, reporting, and continuous improvement.
- Strong communication skills, including written, verbal, and presentation capabilities
- Experience with comprehensive root cause analysis and problem-solving methodologies.
- Familiarity with and exposure to lean / six sigma tools and methodologies
- Understanding the importance of technical governance in delivering a quality product
- Demonstrated evidence of critical thinking, logic, patience, reasoning, empathy, continuous learning, and development.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position offered.
- Annual Incentive Reference Value Percentage: 50
- Long-term Incentive Reference Value Percentage: 20
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assurancequality controlroot cause analysisCrisis Managementcontinuous improvement methodologiesdata analyticsHACCPGFSIISO9000ISO22000
Soft skills
leadershipcommunicationcritical thinkingproblem-solvingcoachingstrategic thinkingcollaborationpatienceempathycontinuous learning
Certifications
HACCP CertificationPCQI Certification