Customer Service Coordinator
Bridgestone Americas
ERP
Senior Manager, Region Customer Services
The Coca-Cola Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $114,000 - $139,000 per year
Job Level
Senior
About the role
- Provide a single point of contact for Customer Service across both regional and national functions.
- Manage planned and unplanned activities that impact multiple orders, customers, and markets.
- Lead numerous meetings and management routines interfacing with Supply Chain managers and leaders.
- Assess complex issues, gather information, and create effective solutions.
- Communicate solutions to the Customer Service Team and relevant stakeholders.
- Run queries, analyze data, and identify trends for problem resolution.
- Lead project management and process improvement initiatives across stakeholder groups.
Requirements
- Bachelor’s degree preferred
- 7 - 10 years of experience in Customer Service and/or Supply Chain.
- Exposure to Lean Six Sigma (Green Belt Certified is a plus, but not required)
- Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI)
- Experience with SAP (P08, P40, BW, IC, R/3), OTM
- Experience with Salesforce (Thirsty)
- Knowledge of the Order to Cash Life Cycle
- Intermediate understanding of Supply Chain Management
- Strong communication skills
- Project management experience.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
- Annual Incentive Reference Value Percentage: 15
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess improvementdata analysisLean Six SigmaSupply Chain ManagementOrder to Cash Life Cycle
Soft skills
communicationproblem solvingleadership
Certifications
Bachelor’s degreeLean Six Sigma Green Belt
