Customer Service Coordinator
Bridgestone Americas
ERP
Senior Total Loss Customer Care Specialist
Ritchie Bros.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $45,110 - $56,390 per year
Job Level
Senior
About the role
- Provide vehicle owners with the information they need to navigate the title procurement process
- Keep customers informed and answer questions
- Process phone support to inbound and outbound calls
- Handle claims and work order processing
- Prepare salvage documentation
Requirements
- 4 or more years prior auto insurance claims handling experience preferred
- Excellent written, verbal, communications skills while collaborating with different departments
- High School Diploma or equivalent
- Some college education preferred
- Experience handling vehicle titles and state-specific documents preferred
- Proficient with Microsoft Office software suites (Word, Outlook, Excel)
- High-speed internet is required when working remotely
- Ability to handle difficult and stressful situations with professional composure
- Proven experience analyzing, organizing, and prioritizing work while making deadlines
- Work evenings, nights, and weekends as necessary
- Work in a fast service-oriented environment
- Process and handle confidential information with caution
Benefits
- medical, dental, vision, and basic life insurances
- 401k plan with 100% match for the first 4% contributed
- 15 days of PTO each year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
auto insurance claims handlingvehicle title processingsalvage documentation preparation
Soft skills
written communicationverbal communicationcollaborationstress managementorganizationprioritizationdeadline management
Certifications
High School Diplomasome college education
