Customer Service Coordinator
Bridgestone Americas
ERP
Customer Care Associate
LifeStance Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat
- Identify and communicate patient trends and feedback, including scheduling barriers to Intake
- Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider
- Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management
- Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider
- Obtain and verify patient clinical history, demographic details, insurance information, and eligibility
- Collect credit card for file and maintain compliance
- Assist new patients with portal setup and new patient paperwork
- Process and manage referral paperwork efficiently
- Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system
- Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations
- Contact existing patients to initiate new services based on internal and external referrals
- Assist new patient with any questions regarding new patient appointments or referrals
- Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred
- 2+ years of experience in a contact center environment and/or healthcare environment
- Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
- Prior experience working with Electronic Health Record systems (EHRs), preferred
- Clear understanding of insurance-related terminology
- Fluent in English, required and a professional working proficiency, in Spanish may be required
- Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access
- Must be able to multi-task and prioritize work in a fast-paced work environment.
Benefits
- medical
- dental
- vision
- AD&D
- short and long-term disability
- life insurance
- 401k retirement savings with employer match
- paid parental leave
- paid time off
- holiday pay
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
intake assessmentspatient schedulinginsurance verificationEHR documentationreferral managementcrisis call protocolsmulti-taskingcomputer proficiencyMicrosoft Officeinsurance terminology
Soft skills
communicationorganizationalproblem-solvingprofessionalismcalmness under pressureattention to detailcustomer serviceadaptabilitytime managementinterpersonal skills
Certifications
high school diplomaBachelor's degree
