Customer Service Representative
ClearSource BPO
Customer Service Coordinator
Bridgestone Americas
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Manages customer and distributor services for Firestone North America Region.
- Handles orders from initial inquiry to final delivery, including post-sales support.
- Enters, approves, and processes complaints and returns, as well as analyzing credit and debit notes.
- Reports on sales data.
- Responds to email and phone inquiries regarding product availability and pricing.
- Communicates with Distribution Centers located in Dyersburg, Williamsburg, Costa Rica and Brazil.
- Proactively collaborates with assigned clients, maintains lists of open and overdue orders.
- Works closely with sales, logistics, planning, and warehouse departments.
Requirements
- Experience in a similar customer service role.
- Familiarity with MS Office.
- Experience working with SAP or another ERP system.
- Strong communication skills and a relationship-building mindset.
- Self-discipline and excellent organizational abilities.
- Requires basic knowledge of job processes and tools obtained through work experience.
- Typically requires a minimum of 1-2 years of related experience.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder processingsales reportingcomplaint handlingcredit analysisdebit analysis
Soft skills
communicationrelationship buildingself-disciplineorganizational abilities
