Bridgestone Americas

Software Engineer

• Lead, direct, and supervise a team of engineers as they develop, test, modify, and deploy solutions to technical problems.
• Steer the strategic decision-making around future technology selection and best practice sharing.
• Analyze and allocate resources: balance project priority and business demand and aligns necessary resources to accomplish assignments, projects and continuous improvements.
• Coordinate activities with other units or organizations to develop a strategy and strategic plans to achieve world-class performance (Dan-Totsu) for tire manufacturing.
• Project management: make detailed plans to accomplish business objectives.
• Set and manage budgets for capital, expense, and cost improvement activities.
• Define and develop necessary project specifications.
• Develop people: recruit, hire, train, and mentor engineers and supporting staff.
• Write performance reviews and calibrate feedback for people development, growth and improvement.
• Plant support through maintenance, troubleshooting, energy, MRO, disaster prevention, and manufacturing engineering technologies.
• Review, approve, and/or modify designs and manage introduction of new technologies.
• Develop overall concepts and specifications for new manufacturing equipment.
• Verify changes, designs, and projects are compliant with National and Local Codes (Safety, Building, Fire, and Electrical).

Engineering Supervisor

Sales

• Manage transit and intercity mileage accounts, including but not limited to, new and current sales and customer relations, inventory management, collections, scrap and retread disposition, and removal.
• Oversee account maintenance and supervision of Bus Technicians and Work Leaders.
• Manage profit and loss statements and control territory expenses, which include travel, service, and supplies at service accounts as needed.
• Coordinate and deploy selected Solutions, in conjunction with customers and dealer partners, managing the onboarding of new solutions.
• Interview and hire teammates for service and field positions.
• Train new teammates on mileage processes, removal codes for scrap and retreading, account management per Contract Terms and Yearly Physical Inventories, and tire-related technical requirements.
• Manage personnel at multiple locations, including maintenance of schedules, productivity, and shift coverage at each account.
• Partner with Sales Engineering on tire removal to ensure quality and consistency of technical recommendations and customer correspondence.
• Maintain servicing tire dealer relationships to ensure customer satisfaction.
• Confirm customers adhere to contractual obligations identified in the Mileage Sales Agreement.
• Communicate with management on necessary aspects of territory and field reports.

Mileage Sales Field Supervisor

• Owns communication with all dealer and truck stop customers within their Territory.
• Manages relationship with National Account customers within their territory
• Cultivates a list of priority target fleet customers.
• Makes fleet sales calls daily, along with Dealer Commercial Sales Representatives (CSRs).
• Responsible for dealer in-house-share development.
• Business planning with dealer to communicate established growth targets and set strategies.
• Regularly tracks and communicates to dealers on progress toward growth targets, while consistently collaborating with Bridgestone Market Teammates and dealer to address gaps.
• Training and adoption of programs.
• Monitors dealer inventory levels, sell-in, and sell-out monthly.
• Forecasts with dealer for future orders/needs.
• Collects and reports competitive market intelligence.
• Addresses business and billing issues between the dealers, fleets, and Bridgestone.
• Collaborates with pricing and marketing to address market opportunities.

Commercial Sales Manager

• Manage communication with dealers, truck stops, and truck fleets to exceed sales targets.
• Cultivate a prioritized list of target fleets and partner with Dealer Commercial Sales Representatives (CSRs) to conduct daily sales calls.
• Lead business planning with dealers to set growth targets and strategies.
• Drive the training and adoption of Bridgestone Fleet Care Solutions, programs, and sales tools.
• Monitor dealer inventory levels, forecast future needs, and collect competitive intelligence.
• Conduct "Fleet Genba" activities (direct on-site observation) to understand customer operations and recommend solutions.
• Adhering to safety protocols, customer safety requirements, and proper PPE usage.

Customer Success Manager

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
• Responsible for handling customer complaints by investigating problems and providing solutions.
• Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
• Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
• Drive strategic add-on and renewal business to Enterprise customers.
• Develop a long-lasting, trusted advisor relationship with assigned accounts.

Engineering Supervisor

Mileage Sales Field Supervisor

Commercial Sales Manager

Commercial Sales Manager

Enterprise Customer Success Manager