Bridgestone Americas

Field Engineer

• Monitor product performance in the field – search, identify, and pre-qualify evaluation users.
• Initiate, track, report, and follow up on field evaluations of products.
• Investigate and initiate new product requests based on field evaluation and market awareness.
• Create and issue return tire reports.
• Provide technical expertise to fleets, dealers, and sales force – respond to technical requests and training requests.
• Participate in surveys for information on current product performance and usage in the field.

Data Analyst

• Lead and deliver analytics-as-a-service engagement for areas of audit (i.e., planning, analytics, etc.) by understanding enterprise data, business processes, and business needs
• Demonstrate thought leadership to solve and provide digital solutions to address key business challenges and derive meaningful insights from data to decision-making.
• Support the Internal Audit Analytics Manager to design and implement digital solutions with high impact by focusing on improving the efficiency and effectiveness of the audit process, identifying novel risk-focused insights, and optimizing the end-user experience of dashboards and other analytical solutions.
• Lead the design and development of analytic and automation solutions to query, mine, and analyze large complex data sets leveraging data analytical tools (e.g., Alteryx, Tableau, Power BI, Python, etc.).
• Hands-on project leadership, including defining project goals and milestones, prioritizing and delegating tasks within the DA team to ensure timely and effective delivery, and training and guiding lower-level team members.
• Keep abreast of the latest advancements in analytics tools and technologies.
• Serve as a key advisor to audit leadership by identifying opportunities to enhance data acumen and drive digital transformation for internal Audit department.
• Foster relationships with audit leadership and stakeholders to develop thorough understanding of business requirements and communicate work progress and results to both technical and non-technical audiences.
• Lead the governance and operational the administration of AuditBoard, i.e., site configuration, error handling, regional audit teams onboarding and training, user/role management.

Lead Data Analyst

Inside Sales

• Engage Customers Across Channels
• Convert Inquiries into Sales
• Personalize Every Interaction
• Manage the Customer Journey
• Collaborate with Store Teams
• Leverage Technology
• Achieve Results
• Performance Excellence
• Efficient Tool Utilization

Tire Concierge, Inside Sales Support

Customer Support

• Responsible for providing order management services to clients.
• Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
• Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
• Monitors and resolves order issues and processing errors.
• May also develop support delivery strategy and related processes, escalation procedures and training.
• Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.

Customer Support Representative

Commercial Customer Support Representative

Customer Success Manager

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
• Responsible for handling customer complaints by investigating problems and providing solutions.
• Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
• Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
• Drive strategic add-on and renewal business to Enterprise customers.
• Develop a long-lasting, trusted advisor relationship with assigned accounts.

• Host regular meetings with Reseller Partners and present business reviews, requires the ability to communicate effectively and build strong relationships
• Advise and collaborate with other internal teams regarding Reseller challenges and requests
• Guide Reseller Partners through our Reseller onboarding and certification process
• Help to identify gaps, best practices, and inefficiencies to continuously improve service
• Proactively monitor customer health to assess churn risk
• Work to develop and improve customer experience, interaction, and Reseller training throughout the customer journey