Bridgestone Americas

Customer Support

• Manages customer and distributor services for Firestone North America Region.
• Handles orders from initial inquiry to final delivery, including post-sales support.
• Enters, approves, and processes complaints and returns, as well as analyzing credit and debit notes.
• Reports on sales data.
• Responds to email and phone inquiries regarding product availability and pricing.
• Communicates with Distribution Centers located in Dyersburg, Williamsburg, Costa Rica and Brazil.
• Proactively collaborates with assigned clients, maintains lists of open and overdue orders.
• Works closely with sales, logistics, planning, and warehouse departments.

Customer Service Coordinator

Analyst

• Perform transactional activities regarding financial processes according to the policies and procedures established by Bridgestone Business Services.
• Record complex invoices generated by the different Bridgestone companies for proper payment.
• Review personal and unit metrics daily, as indicated by Bridgestone framework.
• Prepare invoice reports for each business unit with the respective senior manager for follow-up and prompt payment.
• Provide quality service to our external and internal customers, meeting their expectations.
• Perform monthly reconciliations of Bridgestone supplier accounts for proper updating.
• Participate in problem-solving resolution to improve each situation that arises.
• Prepare monthly reports and cancellations (QC process) for each entry made, to comply with their respective payments.
• Review processed invoices daily for proper quality control.
• Comply with any other requirements of the area management.
• Document transactional process and support migration according to transfer framework.

Junior Analyst, PTP

Security Analyst

• Perform daily SAP user administration including monitoring, responding, and troubleshooting access requests.
• Provide SAP Security support for all SAP Security related incidents and activities meeting SLAs and following prescribed procedures and processes.
• Provide support Audit and User access review (UAR) process.
• Perform security requirements gathering and analysis for the enhancements and minor projects.
• Create and maintain detailed security documentation, policies & procedures including segregation of duties.
• Anticipate, identify, solve, and resolve SAP Security related problems.
• Support and interact with diverse teams across multiple locations and time zones.
• Interact with Cross-functional team for issue resolution and requirement gathering.
• Will be responsible for OSS incident management.
• Support on-call needs for P1/P2 issue and planned week maintenance.
• Ensuring compliance to security policies and control sets.
• Supporting security control design, implementation, and review.
• Analyzing authorization traces and access issues.

SAP Security Analyst

QA Engineer

• Leads projects or processes of diverse scope, while working independently with limited supervision.
• Coaches and reviews the work of lower level professionals.
• Supports continuous improvement/automation activities.
• Uses advanced analytical/technical problem solving to develop new solutions to existing problems/procedures.
• Supports relationships through strong communication and negotiation skills with internal and external stakeholders.
• Other duties as assigned.

Senior Quality Engineer

Customer Success Manager

• Recruit, attract, and retain high-potential individual contributors for Insurance and Reseller Customer Success.
• Manage and develop CSM’s with regular 1:1 meetings.
• Define operational metrics for the team; ensure there are adequate systems for tracking metrics; create a cadence for review with the team and leadership.
• Evaluate processes as a business resource to help identify gaps, best practices, proven success stories, and inefficiencies to continuously improve day-to-day operation.
• Manage escalations from direct reports and clients to ensure processes are in place for quick resolutions.
• Assess customers’ current level of service and help the CS team member assist the customer to gain greater value from the Azuga solution.
• Proactively monitor customer health to assess churn risk.
• Team resource in guiding process transformations that will continuously develop and improve customer experience, interaction, and training throughout the customer journey.
• Investigate why customer attrition is occurring and implement countermeasures to remedy; Create retention playbooks ahead of renewal dates to maximize customer retention rates.
• Be an Azuga solution Subject Matter Expert, including all supporting solutions and systems.

Senior Customer Success Manager

Account Manager

• Establish new business while maintain existing sales and increasing our market share by working closely with the key distributors, retail and OE accounts.
• Manage existing relationships with manufacture rep agencies to execute sales and marketing strategies at key accounts.
• Gain a deep understanding of customer needs and requirements.
• Identify pain points and tailor solutions that align with the unique preferences of each prospect.
• Own your assigned territory and maintain an up-to-date database of prospects.
• Develop and nurture relationships with existing customers while also seeking out new business opportunities.
• Facilitate sales and product training.
• Implement national sales programs.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Other duties as assigned.

Aftermarket Account Manager

Manager

• Owns primary responsibility for one or more of our Strategic dealers at their headquarters.
• Owns communication with all dealer customers at a sold-to and ship-to level across their district.
• Assists RM with the vetting, hiring, onboarding and coaching of new teammates.
• Responsible for In-house share development, dealer retention, and succession planning.
• Business planning with dealer to communicate established growth targets and set strategies to reach attainment.
• Regularly tracks and communicates to dealers on progress toward growth targets, while consistently collaborating with Bridgestone Market Team and dealer to address gaps.
• Training and adoption of programs Training and adoption of Fleet Care Solutions (Intellitire, Reach, Toolbox, BaSys Global, etc).
• Manages Distribution changes, creates business case for AMP process.
• Manages setup and backend payout for Certified Associate Dealer accounts.
• Monitors dealer inventory levels, sell-in, and sell-out monthly.
• Forecasts with dealer for future orders/needs.
• Manages cross-functional internal communication.
• Calls on Competitive dealers, collects and reports competitive market intelligence.
• Plans for and secures Bandag Franchise renewals.
• Works with TSG to develop three-year plans for usage of BD Smart Resources.
• Addresses business and billing issues between the dealer and BCS.
• Collaborates with pricing and marketing to address opportunities.

Senior District Development Manager

• Building customer satisfaction & loyalty
• The merchandising, advertising and promotion of products and services
• Energetic responsiveness to every customer, on the phone and in the store
• Desire to succeed in a retail environment
• Motivated sales individual
• Other duties as assigned
• Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures and promotion of products and services

Manager in Training

Operations

• Asegurar el objetivo de rentabilidad, unidades y facturación de los diferentes segmentos del negocio
• Supervisar la gestión del ciclo de pedido de distribuidores y cuentas especiales (forecast, abasto, asignación de producto, crédito y logística)
• Implementar acciones para mantener el abasto, disponibilidad y gestión de producto con áreas internas
• Supervisar la atención y asesoramiento a distribuidores sobre pedidos, facturación, notas de crédito, opciones de producto y líneas de crédito
• Mantener actualizada la plataforma interna “B-Connection” (datos de clientes, usuarios, destinatarios, catálogo de producto, lista de precios)
• Garantizar la satisfacción de distribuidores mediante procesos de evaluación de servicio y atención
• Identificar áreas de mejora para simplificar procesos de ventas e integrar información interdisciplinaria
• Mantener comunicación constante con distribuidores sobre precios, devoluciones, cancelaciones, refacturación y notas relacionadas con Trade marketing, programas de canales, finanzas, garantías
• Como líder: desarrollar al equipo, generar planes de desarrollo y engagement y mantener comunicación efectiva

Jefatura – Sales Operations

Auditor

• Conduct Operational, Financial, and Compliance audits covering Bridgestone Americas and Bridgestone Europe, Middle East, and Africa business units and functional areas.
• Utilize audit processes and procedures to perform effective, independent and objective audits identifying risks, vulnerabilities, weaknesses, and recommend corrective and preventative actions.
• Plan and execute risk-based, compliance and advisory audits across WEST (EMEA & Americas) footprint, focusing on core tire sales, marketing, logistics and supply chain management.
• Perform planning, control walkthroughs, control testing, documentation, and reporting of audit results.
• Identify risks, controls, and opportunities for improvement; determine root cause and develop recommendations for cost reduction, profit generation and operational efficiency improvements.
• Assist in monitoring key risk indicators and emerging risks to update the risk assessment/audit plan.
• Review, analyze, and interpret data from multiple sources to support audit procedures.
• Support business transformation and continuous improvement of operations and internal control environment; provide coaching and mentoring and support Internal Audit leadership.

Senior Auditor

• Dar soporte al equipo de Atención a Negocios para acompañar el logro de los objetivos de ventas en la región (Centroamérica).
• Enviar los pedidos offshore a clientes y ajustar el pedido en sistema SAP.
• Gestionar el proceso de devoluciones, diferencias en embarques offshore y/o refacturación, a través de la generación de Notas de Crédito (logísticas, financieras y de diferencia de precios) y seguimiento a reclamos provenientes de clientes.
• Dar seguimiento y mantener el SP actualizado.
• Gestionar, analizar y generar el reporte diario de ventas.
• Revisar y dar seguimiento a pedidos en Back Order; así como la gestión del reporte de Back Order.
• Revisar y dar seguimiento al proceso de gestión de pedidos de venta por contenedor y offshore, medir lead times y empujar su cumplimiento.
• Mantener actualizada la base de clientes y dar seguimiento a la creación de destinatarios en sistema, modificación de datos maestros, generación de Data Flow para cambios de condiciones de pago.
• Seguimiento de alta de nuevos clientes con el área de administración de ventas.
• Creación y envío de reporte de reservas.

Analista de Customer Service

• Brindar soporte, atención y seguimiento a los clientes y equipo comercial para asegurar el ciclo de ventas sell in, cumplimiento planes de negocio y el logro de los objetivos del negocio.
• Asegurar mediante el ciclo de pedidos y la política comercial el cumplimiento de planes de negocio y rentabilidad en Centroamérica.
• Gestionar el ciclo de pedidos de los distribuidores asegurando la asignación de producto, crédito y capacidad logística de Bridgestone en la región (Centroamérica).
• Asesorar a distribuidores mediante una constante comunicación sobre la situación de sus pedidos, facturación, notas y líneas de crédito.
• Gestionar con áreas internas los procesos de finanzas, programación embarques, rebates, devoluciones, cancelaciones y refacturaciones de distribuidores.
• Emitir las solicitudes de nota de crédito del área comercial previo análisis de las condiciones que se soliciten siguiendo las pautas establecidas por las distintas gerencias.
• Asegurar la satisfacción de nuestros distribuidores y generar un solo punto de contacto y experiencia de servicio dirigida para nuestros clientes.
• Mantener actualizada información de clientes: listados de contactos, variables de Política Comercial y Plan de Negocios.
• Mantener comunicación constante con distribuidores para informar de los pedidos, condiciones comerciales, solicitudes especiales y gestionar notas relacionadas con Trade marketing, programas de canales, finanzas, garantías y líneas de crédito.
• Generar reportes: disponibilidad de inventarios, switcheo, reporte de ventas y BKO.

Especialista de Customer Service

Financial Planning and Analysis

• Administer and optimize the Blackline platform, including user access, workflows, reporting, and overall system maintenance.
• Lead transformation initiatives in account reconciliations, journal entries, and task management processes.
• Identify automation opportunities and develop dashboards using Power BI to enhance financial visibility.
• Ensure compliance with internal controls and support audit requirements, including JSOX.
• Collaborate closely with IT, local accounting teams, and corporate finance to implement functional improvements.
• Provide training and ongoing support to end-users, developing documentation and best practices.
• Serve as a technical expert in financial systems, especially Blackline, for regional and global projects.

Senior Supervisor, Financial Systems

• Provide order management services to clients, including order quoting, order processing, order fulfillment, order review, order entry, order dispatch & support, order payment
• Ensure timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction
• Monitor and resolve order issues and processing errors
• May develop support delivery strategy and related processes, escalation procedures and training
• Liaise between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client
• Work with Manager and collaborate with other specialization teammates

Commercial Customer Support Representative

Attorney

• Investigate, evaluate, negotiate, and settle complex bodily injury claims from auto accidents and premises liability.
• Use investigative methods and negotiate settlements within prescribed limits with insurers, repair facilities, and legal staff.
• Initiate billing and collection for money owed due to damage to equipment or property.
• Manage an average caseload of 70-85 claims.
• Determine coverage and liability for bodily injury claims based on policy language, statutes, and case law.
• Conduct thorough investigations, interview claimants, witnesses, policyholders, and medical professionals.
• Gather and analyze documentation: police reports, medical records, lost wage documentation, photographs.
• Communicate with claimants, attorneys, medical providers, and internal stakeholders.
• Prepare reports documenting investigations, evaluations, and settlement recommendations.
• Collaborate with legal counsel on litigated claims.
• Maintain accurate claim files and ensure regulatory and company policy compliance.

Lead, Legal Claims

Administration

• Provides platform administration and product ownership of Bridgestone’s Global Adobe platforms and supporting integrations.
• A successful candidate in this role will work closely with our business units across the globe, Adobe partners, and internal teams to provide user management and support across our Adobe products.
• We are looking for someone who has a strong understanding of project management, is detail-oriented, and can work cross-functionally.
• Develop and maintain a product roadmap that aligns with our organizational goals, addresses our stakeholders’ needs, and drives continuous growth and improvement.
• Collaborates with stakeholders and cross-functional teams: To understand their needs and requirements related to assigned products.
• To troubleshoot issues and manage support requests with the Adobe Success Team.
• To manage the backlog of enhancements and feature requests.
• Provide guidance to stakeholders for product training and support on assigned Adobe products.
• Stay informed about the Adobe roadmap and service outages to report out as needed.
• Prepare reports detailing adoption accomplishments and improvement opportunities.
• Own and manage the Admin Console to centrally manage user permissions, product profiles, and support tickets: Establish and maintain governance around user roles, permissions, and taxonomy across all stakeholders.
• Work with stakeholders as needed when onboarding new teammates or Adobe products.
• Oversee and collaborate with IT on the technical architecture of our Adobe ecosystem as new integrations are needed.
• Liase with the Digital Enablement and Customer Data teams to identify and track KPIs and metrics, delivering updates to stakeholders as necessary.
• Conduct regular audits of permissions and user activity to maintain system integrity and security.
• Decision making guided by a customer-centric mindset and the strategic objectives of area of specialization.
• Leads projects or processes of diverse scope, while working independently with limited supervision.