The Cigna Group

Sales Development Rep

• Identify and research prospective clients aligned to target markets and ideal customer profiles
• Execute outbound prospecting activities including cold calling, email outreach, and social selling
• Qualify inbound and outbound leads to assess fit, interest, and readiness
• Maintain accurate and up‑to‑date prospect information in CRM systems
• Consistently meet or exceed activity and pipeline generation goals
• Partner closely with the Sales Directors to prioritize accounts and prospecting strategies
• Prepare prospect research, call notes, and meeting briefs to support sales conversations
• Assist with scheduling introductory meetings and handoffs to the Sales Director
• Provide insights on prospect feedback, objections, and market trends

Senior Sales Development & Prospecting Advisor – Commercial, Healthplan/Government Markets

Analyst

• Lead performance improvement initiatives across Provider Relations by translating analytics and insights into clear action plans that improve provider engagement and operational results.
• Serve as a trusted coach and advisor, strengthening provider-facing communication, issue resolution, and relationship management capabilities.
• Partner with Provider Relations leaders to reinforce standard work, best practices, and consistent messaging in provider interactions.
• Observe and assess provider-facing behaviors, delivering timely, constructive coaching that supports skill growth and professionalism.
• Support onboarding and ongoing development through targeted coaching, shadowing, and reinforcement of core skills.
• Identify trends and root causes impacting performance and collaborate with cross-functional partners to implement sustainable solutions.
• Translate policies, procedures, and operational updates into practical coaching guidance that supports day-to-day work.
• Promote a provider-centric mindset that aligns with organizational values, service standards, and compliance expectations.
• Track coaching themes, outcomes, and insights to inform continuous improvement efforts and leadership reporting.
• Model effective communication, problem-solving, and relationship-building behaviors in all interactions.

Provider Relations Lead Analyst

Support Engineer

• Set strategic direction for production support operations, focusing on service reliability, resiliency, and continuous improvement.
• Lead and develop global Level 2 production support and business support teams operating in a 24x7 environment.
• Ensure consistent application of ITIL-aligned practices across incident, problem, request, change, and configuration management.
• Strengthen application availability and performance through proactive monitoring, observability, and operational insights.
• Drive structured root cause analysis and ensure corrective actions are implemented to prevent repeat issues.
• Partner closely with DevOps, QA, and Development teams to improve production stability and deployment quality.
• Lead the adoption of SRE best practices, including SLIs, SLOs, error budgets, and proactive reliability engineering.
• Drive automation and reduction of manual toil through tooling, self‑service platforms, and continuous improvement initiatives.
• Partner with engineering and product leaders to embed reliability, scalability, and operational readiness into all stages of delivery.
• Provide executive‑level reporting on availability, reliability KPIs, operational risks, and improvement roadmaps.
• Oversee global vendor partners across onshore, nearshore, and offshore models, holding teams accountable to service levels and outcomes.
• Improve and sustain on-call support models, escalation paths, and high-severity incident response.
• Ensure CMDB accuracy, configuration integrity, and meaningful dependency mapping.
• Create and maintain dashboards that provide clear visibility into service health, trends, and operational performance.
• Collaborate with business and technology stakeholders to align support outcomes with organizational goals and customer needs.

Technical Support Director – Production Support

Infrastructure Engineer

• Create and maintain technical roadmaps, blueprints, and standards for complex, large-scale systems
• Guide development and engineering teams in adopting best practices, modern frameworks (e.g., Azure, AI/ML), and CI/CD tools
• Design secure, resilient, and scalable solutions (e.g., microservices, cloud-native applications)
• Act as a subject matter expert, partnering with business teams to translate needs into actionable technical requirements
• Enforce compliance with architectural standards, manage technical debt, and drive performance improvements through retrospectives
• Provide guidance to junior architects and engineers to bridge knowledge gaps

Senior Infrastructure Engineer – ICM Operations

Claims Specialist

• Manage health claims assessments
• Coach and mentor other examiners
• Ensure compliance with company policies and regulations
• Collaborate with healthcare providers for accurate claims processing

Health Claims Examiner Coach

Account Manager

• Provide support to the Account team of assigned clients
• Manage day-to-day client requests
• Assist the Account Management team by providing client-facing support
• Maintain ownership for assigned service/operational deliverables
• Assist with monitoring and identifying service trends
• Handle billing and rebates research
• Drive implementation and setup of products and programs
• Work on Ad-hoc Projects

Associate Account Manager

Customer Support

• Provide real‑time assistance to CSRs by answering questions, managing multiple chats, and helping resolve complex member issues
• Monitor and support team performance against key quality and productivity metrics, including call volume, adherence, hold time, after‑call work, audits, and talk time
• Coach CSRs through hands‑on, teach‑by‑example guidance, reinforcing best practices and improving accuracy
• Review call details to identify trends in claim accuracy and customer communication, and share insights with the team and department
• Support and drive process improvement initiatives to enhance accuracy and customer outcomes
• Encourage CSR development through effective use of tools, resources, and ongoing skill‑building
• Assist the Team Leader with monthly statistics, reporting, and performance reviews
• Support phone queues as needed to maintain service levels

Customer Service Coach

Business Development Rep

• Lead the proposal process from intake to submission, ensuring timely and high-quality delivery
• Develop bid delivery plans with clear milestones, timelines, and responsibilities
• Analyse client requirements and in partnership with the commercial lead, define win themes and strategies that align with business objectives
• Act as a conduit between sales, product, clinical and operations to define solutions for client needs, and creating compelling, client specific content in order to support overall achievement of commercial targets
• Facilitate communication across stakeholders, ensuring transparency and alignment throughout the bid lifecycle
• Manage logistics for internal and external meetings, workshops, and pitch presentations
• Oversee sign-off processes and ensure compliance with internal governance standards
• Support pipeline management and contribute to continuous improvement of bid processes

Business Development Support Manager – Bid/Tender

Billing Specialist

• Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism
• Proactively contact patients to review coverage details and securely obtain payment information when applicable
• Create accurate and timely patient financial responsibility letters based on documented insurance benefits
• Review patient accounts to identify enrollment needs and initiate appropriate outreach
• Enter and update patient demographic and referral information to support timely care delivery
• Communicate patient updates effectively to internal partners to ensure alignment and continuity
• Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality

Enrollment/Billing Associate Representative

Financial Planning and Analysis

• Leadership of a team of analysts in providing accurate and timely specialty pharmacy financials
• Specialty discounts performance tracking- maintain and update the financial value associated with key strategic initiatives relating to these items
• New drug performance tracking (generic, pipeline and biosimilars) – maintain and update the financial value associated with key strategic initiative relating to these items
• Maintain models and support guidance for the product & FP&A teams
• Work across team to create monthly close & forecast stories
• Ensure all supply chain financials for Accredo pharmacy are accurately included in all forecasting efforts
• Manage Specialty Pharmacy assumptions for underwriting purposes
• Adhoc analyses in support of contracted rate, pharmacy & program changes
• Perform ad hoc analyses as required
• Other tasks as needed

Financial Analysis Director

Marketing

• Define and lead a unified, audience‑centric messaging strategy
• Develop differentiated messaging frameworks and narrative architectures
• Translate complex capabilities and competitive insights into accessible stories
• Build cross‑functional alignment ensuring consistent narrative threads
• Establish integrated planning processes and master calendars
• Serve as the center of gravity for the end‑to‑end messaging lifecycle
• Partner to evolve content production models, workflows, and governance
• Lead a cross‑functional Messaging Council to align priorities
• Build measurement capabilities to assess messaging effectiveness
• Develop and lead a high‑performing messaging team

Messaging Strategy Leader, Senior Director

Director

• The Director of Value‑Based Care Performance and Provider & Network Experience is accountable for executing and improving clinical programs
• Ensure clinical initiatives are supported by clear measurement frameworks and financially sound business planning
• Oversee clinical pilots and improvement initiatives from implementation through evaluation
• Maintain operational responsibility for defining and measuring clinical performance outcomes

Director, Value-Based Care Performance – Provider & Network Experience

QA Engineer

• Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation.
• Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement.
• Translate regulatory and procedural updates into clear documentation and targeted training sessions.
• Maintain and enhance the COBRA procedure platform to ensure accuracy and usability.
• Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions.
• Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals.
• Support special projects and, as needed, manage a limited block of COBRA accounts.
• Contribute reliably to daily workflow with professionalism and accountability.

COBRA Trainer, Quality Assurance Coordinator

Manager

• Manage complex fee-for-service and value-based contracting and negotiations with large physician groups, ancillaries, and hospital systems.
• Lead key market contracting strategy projects with responsibility for managing direct reports as assigned.
• Build and maintain strong provider relationships to support network growth and value-based business opportunities.
• Coordinate closely with matrix partners (i.e., Claims, Medical Management, Credentialing) to ensure aligned execution.
• Develop strategic network positions, identify value-oriented and risk-based opportunities, and contribute to alternative network initiatives and analytics.
• Work to meet unit cost targets while maintaining an adequate, competitive provider network.
• Design and manage initiatives to improve medical cost and quality, offering consultative guidance informed by clinical informatics.
• Prepare, review, and project the financial impact of large or complex provider contracts and alternative terms.
• Create, implement, and ensure operational accuracy of HCP agreements through effective cross-functional collaboration.
• Lead resolution of escalated provider issues and manage key provider relationships with deep knowledge of the local market landscape including contract loading and maintenance.

Provider Network Contracting Manager

• Define and evolve business capabilities that align to enterprise strategies
• Act as a trusted advisor to senior business owners
• Lead deep discovery and analysis to clarify business problems
• Own the capability lifecycle end to end
• Partner closely with technology, architecture, and delivery teams
• Coordinate and influence diverse stakeholder groups
• Proactively identify risks and drive mitigation strategies
• Enable successful change by engaging operational readiness partners