Customer Success Manager, Pharmacy Team

The Cigna Group

Account Manager at Verity Solutions managing 340B pharmacy programs. Drive client performance, optimize outcomes, and build partnerships utilizing data-driven insights and operational expertise.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $64,100 - $106,900 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow relationships with a portfolio of pharmacy accounts
Drive program performance by analyzing financial results, utilization trends, and operational data
Support purchasing, invoicing, and financial reconciliation activities
Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs
Identify opportunities for product or service enhancements based on customer feedback and data trends
Monitor data feeds, system settings, and program metrics
Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues
Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations
Utilize internal tools and platforms to manage account activity, reporting, and documentation
Continuously build product and system expertise to support evolving client and business needs

Requirements

What you’ll need

Minimum 3 years of experience in customer support, technical support, or SaaS account management roles.
Strong verbal and written communication skills
Demonstrated ability to analyze data and troubleshoot issues.
Proficiency with Microsoft Office tools, especially Excel.
Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
Strong customer focus with proactive problem-solving skills.
Bachelor’s degree (preferred, not required).
Experience working in pharmacy, healthcare, or 340B environments.
Experience working with financial data, reporting tools, or SaaS platforms.
Ability to work cross-functionally in a matrixed organization.

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisfinancial reconciliationtroubleshootingreportingprogram performance analysiscustomer supportSaaS account managementproduct enhancementutilization trend analysisdata monitoring

Soft Skills

verbal communicationwritten communicationproblem-solvingcustomer focusorganizational skillscross-functional collaborationproactive supporttraining deliverydetail-orientedmulti-priority management