The Cigna Group

Program Manager

• Develop, execute, and maintain the ONPT knowledge management strategy, including tools, best practices, policies, procedures, and reusable processes
• Create and maintain tools, reports, and job aids that drive operational improvements, including operating manuals and centralized data repositories
• Recommend and lead the development of systemic monitoring tools, controls, and processes to detect and address defects
• Manage operational readiness for ONPT projects, including requirements gathering, prioritization, testing, and implementation; partner with Development and IT teams
• Analyze and translate data to identify improvement opportunities, with a focus on efficiency and automation
• Perform vendor security activities, including onboarding, access management, equipment issuance, and returns
• Act as a subject matter expert liaison between IT and the business for system releases impacting non‑par operations
• Provide actionable insights and recommendations to leadership related to people, process, and technology
• Deliver consistent operational performance reporting across ONPT operations
• Monitor efficiency and recommend improvements related to claims flow between Service Operations, ONPT, and vendors
• Identify and prioritize issues and process gaps that contribute to customer abrasion

Program Management Advisor – Out-of-Network Protection Team

User Researcher

• Lead qualitative and quantitative user research initiatives that inform the design of Cigna digital products (generative and evaluative)
• Place what is learned during the research and effectively tell it through a story that creates empathy and invoked action
• Develop detailed recommendations and reports from research performed, and present this work to project, stakeholder, and executive teams across the enterprise
• Create participant screeners and develop participant-recruitment strategies
• Stay on top of evolving usability practice tools and methods
• Educate business teams on research and usability best practices
• Think holistically across lines of business and focus on outcomes
• Create connection points with other researchers and partners to triangulate data and provide a clearer picture for stakeholders

Senior User Experience Research Advisor – Behavioral

Product Manager

• Lead intake of business ideas and opportunities, partnering with stakeholders to define problems, desired outcomes, and success measures
• Develop business cases, including value hypotheses, benefits, risks, and trade‑offs
• Define and refine business requirements, including reporting and analytics needs
• Identify upstream and downstream impacts across systems, processes, and teams
• Collaborate with agile delivery teams to translate business needs into epics, features, and user stories
• Provide business input into test strategy and validation scenarios
• Review and approve test results to ensure solutions meet business intent and quality standards
• Monitor outcomes post‑implementation, assess performance against KPIs, and iterate as needed

Product Owner

Operations

• Locate Critical Incident Health Care Providers for the Critical Incident Stress Management (CISM) cases handled by the Employee Assistance Consultant (EAC) staff.
• Educates providers regarding protocols for CISM services.
• Find EAP providers for urgent appointment requests, management referrals, and crisis situations.
• Assists with Telephonic Consultation Scheduling.
• Conduct outreach calls for scheduled appointment telephonic consultations.
• Conduct EAP Ad Hoc searches for EAC management referral cases.
• Outreach EAP Participants to conduct an EAP Participant Survey.
• Process and file ROIs, SAP Claims, EAP Case Closure Requests, and more.
• Process Critical Incident Provider Reimbursement forms for Accounts Payable.
• Maintain all documentation for CISM requests and provider reimbursements.
• Assist clinicians with administrative needs & 911 calls.
• Complete assigned projects for process improvements.

Care Coordinator – EAP, Behavioral Operations

Business Development Rep

• Provide strategic support to the Accredo and CuraScriptSD Business Development Principal team
• Responsible for data interpretation, Strategic Business Review development, and participation in key strategic initiatives
• Build and maintain strategic relationships within the client portfolio
• Own the contract, development, and execution of short- and long-term account strategy, retention and achieving business unit strategic goals
• Collaborate with the Specialty Product Team, Specialty Operations and other internal stakeholders to resolve issues, drive innovation, and achieve strategic client specific opportunities
• Develop, maintain, and enhance SBR data slides and departmental slide libraries
• Provide consultative feedback on account strategy by leveraging insights across the full client portfolio
• Lead strategic quarterly business reviews for assigned Pharma portfolio
• Oversee resolution of client issues
• Participate in and lead special projects and strategic initiatives as assigned (e.g., RFPs, eSignatures, eRx)

Senior Business Development Advisor

Accounting Manager

• Perform general accounting and reporting functions for the Cigna Global Health Benefits division
• Preparation of journal entries and payment requests
• Account reconciliations and various types of reporting and analysis
• Identify and lead opportunities for process improvements
• Collaborate and coordinate with key contacts across the company
• Participate in complex financial analysis, special projects and/or ad hoc reporting as needed

Accounting Advisor

Account Executive

• Act as a key influencer and trusted advisor, cultivating strong, personal relationships with decision-makers and other key stakeholders.
• Deeply understand your clients’ businesses, their industries, and their unique challenges.
• Engage at all levels with both decision-makers and those who influence the decision-making process.
• Keep clients informed about the latest industry trends, helping them stay ahead of the curve.
• Strengthen your understanding of financials and underwriting to guide clients in managing their costs.
• Drive growth, earnings and retention across your client portfolio, meeting targets for both new business and renewals.
• Work closely with underwriting teams to ensure alignment and build trust.
• Oversee client service requests, ensuring seamless execution and swift resolution by directing them to the right team for problem-solving.
• Manage key partner relationships to ensure client budgets align with reality.

Senior Strategic Account Executive

Implementation Specialist

• Own the client experience across the end-to-end on-boarding process for new and renewing clients
• Lead implementation meetings with clients that might at times be in person
• Develop and present implementation calendar to client including matrix partner deliverables
• Responsible for coordinating and delivering implementation documents to client and obtaining client sign-off
• Partner with the Sales Executive during the Request for Proposal (RFP) process to fully understand the client’s intent with respect to benefit plans and administrative capabilities
• Renegotiate as needed through ongoing communication
• Act as a benefits expert and interact with client on benefit intent
• Partner with Implementation Specialist to assess the feasibility of requested plan designs and understand and execute on client’s plan interpretation
• Coordinates and builds relationships with internal matrix team of subject matter experts to execute implementation for clients and manages issues and drives resolution
• Communicate ongoing implementation status to client, internal and external partners
• Surface, negotiate and resolve all issues relative to implementation, process, plan design and timing of deliverables
• Communicate outcome and next steps with Sales, Client Service Executive and other matrix partners as needed

Implementation Manager, National Accounts

Manager

• Manage and develop audit seniors and staff, providing day‑to‑day leadership, coaching, and performance support.
• Plan and execute assigned audits to ensure timely delivery, quality outcomes, and adherence to budget.
• Lead IT and cybersecurity audits, evaluating the design and operating effectiveness of key controls.
• Partner with business, technology, and cybersecurity stakeholders to assess operational, technical, and regulatory risk management.
• Evaluate emerging technologies (e.g., AI, cloud security, automation, advanced analytics) for impact on the audit plan and opportunities to embed within audit practices.
• Oversee audit issue remediation, validating corrective actions and strengthening the overall control environment.
• Coordinate cross‑functional efforts to align IT and cybersecurity controls with business processes and drive timely resolution of findings.
• Oversee resource planning, scheduling, and prioritization of audit specialists and staff.
• Prepare risk assessments and test plans to support effective, risk‑based audit execution in alignment with the audit plan.

Senior Manager, IT Audit

• Create and maintain reports to track performance and service levels
• Analyze data and provide clear recommendations for improvement
• Support leadership with reporting, audits, and special projects
• Audit and validate time sheets and operational data
• Support new hire onboarding and system setup
• Improve processes by identifying gaps and streamlining workflows
• Prepare and review operational and financial documents
• Monitor production targets and ensure controls are in place
• Manage projects and support program implementation
• Resolve non-routine issues escalated from junior team members
• Work independently while partnering with senior team members as needed

Senior Operations Analyst – Business Support

Director

• Lead the client MAC pricing and Specialty pricing methodologies
• Drive enhancements to pricing methodologies by partnering with matrix partners
• Own the end-to-end modeling and operational implementation of discount performance guarantees
• Direct the design, execution, and performance management of drug pricing strategies
• Present impact of various client pricing strategies to Pharmacy Finance, Sales, Product and Pricing leadership
• Create a supportive team environment that emphasizes learning and continual improvement

Director – Pharmacy Client Pricing

• Direct line management of on-site clinical staff
• Directly lead, coach, and support a team of medical advisors and case managers
• Ensure staff engagement and professional development at site level
• Provide day-to-day oversight of all clinical activities at the site
• Ensure seamless coordination with Management Support, Market Facing, and Program Enablement teams
• Implement quality improvement actions at local level
• Drive initiatives that enhance the experience of insured members and healthcare providers
• Act as the escalation point for complex or high-impact clinical situations
• Foster a strong, agile team culture with a focus on customer-centric outcomes
• Contribute to the identification of operational risks and local process gaps

Americas Clinical Site Lead – Cigna International Health

• Manages complex contracting and negotiations for fee for service and value-based reimbursements
• Builds relationships with provider partnerships
• Initiates and maintains communication with matrix partners
• Contributes to the development of alternative network initiatives
• Supports network analytics for network solution
• Implements initiatives that improve medical cost and quality
• Prepares and analyzes financial impact of provider contracts
• Ensures accurate implementation and administration of agreements
• Resolves elevated provider service complaints and issues

Provider Contracting Manager – Cigna Healthcare

Analyst

• Responsible for reviewing Request for Proposals (RFPs) and preparing medical, dental and vision quotes.
• Partner with Sales leads and business partners to coordinate aspects of new business sales and existing business renewals within the U500 Business Segment.
• Prepare medical, dental and vision field quotes using Cigna rating systems.
• Support new and existing sales managers.
• Manage the RFP process, report results and meet submission turnaround times.
• Ensure accuracy of information and opportunities in Salesforce.com.
• Timely submission of complete and accurate proposal data to Underwriting and other matrix partners.
• Proactive communication with internal and external customers to facilitate the RFP workflow.
• Communicate effectively with Brokers to demonstrate the value that Cigna brings to the market.
• Develop and build relationship with matrix partners.
• Support New Business Managers with benefit optimization.

Presale Analyst – Superuser

• Provides strategic leadership and direction for Home Infusion Nursing operations, ensuring the delivery of high-quality, patient-centered care in compliance with regulatory and accreditation standards.
• Partners with cross-functional teams to drive innovation, operational efficiency, and continuous improvement in infusion nursing services.
• Leads change management initiatives and supports the development of policies, procedures, and training programs for home infusion nurses.
• Oversee all aspects of home infusion nursing operations, including staffing, scheduling, and resource allocation for nurses providing care in patients’ homes, schools, workplaces, and other community settings.
• Ensure compliance with federal, state, and local regulations, as well as accreditation requirements and contractual obligations.
• Monitor and analyze performance metrics, quality indicators, and financial outcomes; implement improvement initiatives as needed.
• Collaborate with IT, Clinical Program Development, Nurse Practice, Compliance, and Pharmacy Operations to support nursing activities and technology enhancements.
• Develop and maintain effective communication channels with nursing staff, patients, families, and other healthcare professionals.
• Recruit, hire, onboard, and evaluate nursing staff; identify and address staff development needs.
• Ensure delivery of safe, evidence-based nursing care for complex therapies and specialty medications.
• Participate in strategic planning, budgeting, and workforce management for infusion nursing operations.
• Represent infusion nursing in cross-functional meetings, projects, and organizational initiatives.