Senior Client Manager

The Cigna Group

Senior Client Manager overseeing client engagements across a global portfolio in healthcare. Leading renewal activities and enhancing client outcomes through tailored healthcare solutions.

Posted 6/25/2026full-timeRemote • 🇪🇸 SpainSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for clients and broker/consultant partners, ensuring a high-quality, responsive service experience
Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations
Manage a portfolio of large corporate accounts, including a mix of funding arrangements
Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes
Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions
Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings
Support business growth by introducing and expanding relevant products and services across the portfolio
Communicate updates and changes clearly to clients, including regulatory or process developments
Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery
Maintain accurate records and insights using internal systems, including Salesforce
Provide guidance and support to colleagues, contributing to knowledge sharing and team development

Requirements

What you’ll need

Proven experience within account management, client services, sales, or a similar client-facing role
Strong knowledge of healthcare products/services or a comparable regulated or service-led industry
Experience managing complex client relationships and delivering consultative solutions
Excellent communication and presentation skills, with the ability to engage a variety of stakeholders
Confident in leading productive client meetings and influencing decision-making
Strong problem-solving skills, with the ability to think creatively and deliver practical solutions
Commercial awareness with the ability to balance client needs and business objectives
High level of emotional intelligence, including empathy, adaptability, and active listening
Strong negotiation and relationship management skills
Comfortable working with data and using insights to inform decision-making
Proficiency in tools such as Microsoft Office and CRM systems (e.g., Salesforce)
Experience working in an international or multi-market environment is advantageous
Additional language skills are a plus, though not required.

Benefits

Comp & perks

Private Medical Insurance
Employee Wellbeing Benefits
Educational Development Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient servicessaleshealthcare productsconsultative solutionsdata analysisnegotiation

Soft Skills

communicationpresentationproblem-solvingemotional intelligenceadaptabilityactive listeningrelationship management