The Cigna Group

Project Manager

• Ensure alignment between delivery teams and enterprise strategy through lean-agile practices, financial governance, and stakeholder collaboration.
• Lead and facilitate Program Increment (PI) planning, execution, and delivery across multiple ARTs in alignment with SAFe practices.
• Identify, manage, and resolve cross-team dependencies, delivery risks, and critical escalations.
• Coach Agile Release Train Engineers (RTEs), Scrum Masters, and Product Managers in lean-agile principles and continuous delivery practices.
• Provide program level visibility using enterprise agile management tools (e.g. Jira, Rally, SharePoint) and report on delivery progress, impediments, and metrics.
• Drive continuous improvement via inspect & adapt sessions and team retrospectives.
• Collaborate with Product Management, Architecture, Portfolio Management, and Business Owners to ensure delivery of prioritized business outcomes.
• Oversee program financials, including forecasting, budgeting, capacity planning and variance analysis to support Lean Portfolio Management.
• Ensure program execution aligns with enterprise governance, compliance standards, and performance metrics.

Senior IT Project Management Manager

Database Administrator

• Design, implement, and support production databases across cloud and on-premises environments
• Collaborate on cloud-native architecture for mobile backends and microservices
• Ensure database security, integrity, and availability using user management, auditing, profiling, authentication, and encryption
• Conduct performance tuning at database, OS, and network levels
• Implement disaster recovery and backup strategies
• Participate in data modeling, logical/physical design, and application development
• Middleware and OLAP integration
• Configure databases to work with middleware, web servers, and OLAP tools
• Maintain documentation in Confluence and SharePoint
• Provide 24/7 production support and log tasks in Jira and ServiceNow

Senior Database Administration Advisor

Operations

• Operates as a Client Support/Support Shift Lead and is the first line contact for clients
• Triage client, pharmacist, and TSS connectivity or PowerGridRx problems
• Create Zendesk tickets and follow through with them
• Direct the client to the correct point of contact when required
• Provide TSS staffing services
• Assist with TSS training and understanding intervention documentation
• Monitor queues to assist pharmacists in decreasing turnaround time
• Optimize pharmacy workflow by contacting clients on behalf of the pharmacist
• Maintain accurate records of interactions and issues
• Facilitate pharmacist communication when access is interrupted
• Coordinate pharmacist coverage during emergencies.

Pharmacy Operations Lead Representative

IT Support

• Define target-state architectures, roadmaps, and reference patterns
• Drive enterprise alignment by clarifying trade-offs, dependencies, and sequencing
• Shape omnichannel servicing patterns and AI-enabled capabilities
• Optimize portfolio investments for value, scalability, and sustainability
• Communicate architecture direction clearly to executive and technical audiences
• Enable adoption through guardrails, patterns, coaching, and partnership

Senior Architect, Enterprise Architecture – Contact Center & Service Transformation

Analyst

• Proactively monitor and identify process gaps of internal and external clients
• Collaborate with other departments to resolve operational/service-related issues and point out areas for process improvement
• Assist in implementation of new plan launches and changes to programs
• Serve as a resource for Account Management and Service Delivery to explain CSC processes
• Support Business analyst in updating accounts for accurate reporting to clients
• Prioritize workload to meet client deadlines
• Understand current processes and identify opportunities to standardize, document and define procedures
• Responds to complex service issues and inquiries, solving non-routine problems, and ensuring client satisfaction
• Recognized internally as a subject matter expert on all facets of Accredo business
• Accountable for the completion of assigned work/projects with a focus on quality and the effective use of cross-functional partnerships.
• Research patient experience through each of the Accredo systems pointing out service failures and coaching opportunities.
• Empowered to voice ideas/solutions for process improvements or enhancements to the organization.
• Independently determines best course of action for immediate resolution of any service issues or escalation.
• Engages the necessary internal partners to deliver quality solutions for account teams and clients.
• Provide 5-Why root cause analysis on identified Accredo operational errors
• Mentor new CSC level 1 agents to help them gain the experience to transition to Level 2.
• Assist with new hire training as needed.

Senior Client Account Support Analyst

Account Executive

• Achieve assigned territory sales goals by driving prescription growth and service adoption across Immune Globulin, Hereditary Angioedema, Asthma & Allergy biologics drug therapies.
• Build and maintain strong relationships with advanced practice providers, office staff, infusion centers, and health systems to support seamless patient care.
• Educate providers on Accredo’s specialty pharmacy programs, including access solutions, patient support services, prior authorization assistance, and therapy-specific workflows.
• Develop strategic account plans using prescribing trends, payer dynamics, and market insights to identify opportunities and manage territory growth.
• Partner with internal teams — including Physician Support Specialists, pharmacists, reimbursement specialists, and payer account leaders — to ensure timely onboarding, therapy initiation, and patient support.
• Collaborate with manufacturer representatives on shared goals, pull-through opportunities, and aligned provider education.
• Maintain accurate CRM documentation, call reporting, and all required administrative activities in Salesforce.
• Represent Accredo at regional and national meetings, conferences, and industry events.

Senior Account Executive – Allergy, Asthma & Immunology

Customer Support

• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
• Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
• Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
• Work with various staff, departments, and prescribers via fax, email, IM, and phone.
• Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
• Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
• Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
• Investigate/research issues and provide resolution.
• Take initiative for problem solving with ability to multitask effectively and use critical thinking.
• Correct and timely entry of data in appropriate systems.

Senior Customer Service Representative, Patient Scheduling

Financial Planning and Analysis

• Reviewing the setup, payments and reconciliation reporting for clients’ Financial Pricing and Rebate guarantees
• Providing mentoring and training related to contract interpretation, systems functionality, and business processes
• Assisting in processing payments and reconciliation reporting during periods of high volume
• Client ownership for key accounts, gathering results and preparing reporting to present to Account Management
• Leading regular communication with cross functional areas to meet deadlines
• Supporting requests and participating in discussions directly with clients and/or consultants
• Communicating requests, results and issues effectively with team members, management and cross functional areas
• Contributing to driving and developing best practices across the Financial Client Operations team

Financial Operations Lead Analyst

Account Manager

• Accountable for the end-to-end provider experience and overall service delivery for assigned Book of Business aligned to medium to low complex providers to include all medical lines of business
• Leads, collaborates, and supports local market direction as it relates to improving the provider experience
• Creates and maintains individual provider strategic action plans
• Proactively identify new opportunities and risks for providers at market or national level and drives resolution
• Exercises good judgment and discretion to support the provider experience
• Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drive strategic improvements
• External facing with providers in assigned BOB
• Collect, analyze, interpret, translate and distribute provider informatics, reports, dashboards
• Track and monitor performance guarantees for assigned BOB
• Promotes Provider Index score improvement through proactive and effective service and support of network
• Review provider reports/dashboard with individual providers
• Proactively educate providers on Cigna's business objectives, standard operating procedures, policies and programs to influence behavior and how to work with Cigna
• Serve as a provider advocate both internally and externally
• Understands and applies service culture principles and methodology
• Serves as a provider advocate both internally and externally
• Serves in a consultative role or subject matter expert to key matrix partners
• Develops and participates in presentations to existing and prospective providers and/or clients
• Serves as advocate in external community, representing CIGNA to medical societies and external provider associations
• Manage service joint operating committees, including agenda development, facilitating appropriate meeting participation and follow up activities

Provider Relations Manager

Product Manager

• Protect compliance and data integrity by monitoring Medicaid Encounter processes and identifying risks that could impact state and client submissions
• Analyze file data, trends, and metrics to uncover issues, recommend solutions, and improve submission accuracy and timeliness
• Drive continuous improvement by documenting processes, evaluating performance, and recommending practical enhancements aligned to state guidance
• Lead and support encounter reject analysis and remediation efforts to meet regulatory requirements and client expectations
• Serve as a subject matter expert for internal and external partners, translating complex information into clear, actionable insights
• Partner across teams to support cross-functional initiatives and ensure shared accountability for outcomes
• Communicate status, risks, and recommendations during client, account team, and state discussions with confidence and clarity
• Support performance guarantees by tracking outcomes, sharing insights with leadership, and helping teams stay aligned on goals

Senior Product Management Advisor

General Counsel

• Counsel HR and management on Americans with Disabilities Act (ADA) and religious accommodation requests.
• Support compliance and administration of state paid time off, paid leave, and paid sick time programs.
• Provide legal guidance on matters related to leave of absences and general employee relations matters.
• Investigate legal claims and respond to inquiries from the Equal Employment Opportunity Commission (EEOC), Department of Labor (DOL), and comparable state agencies.
• Manage outside counsel on assigned matters.
• Monitor and interpret federal, state, and local employment laws and regulations.
• Partner with HR and business leaders to develop and deliver training on employment law topics.
• Draft, review, and update employment-related policies, procedures, and agreements.
• Participate in special projects and initiatives as assigned by the Global Employment Law Team leadership.

Employment Law Counsel

Compliance

• Complete an established number of audits and monitoring per quarter for Care Delivery and Pharmacy +
• Manage the Prompt Response and Corrective Action Program
• Lead committee meetings for various compliance elements with business stakeholders and committee members
• Coordination and development of auditing and monitoring plans focusing on areas of Compliance risk
• Creation of dashboards and status updates which communicate audit and monitoring results, trends, and summarize risk remediation activity
• Deliver executive summary compliance reports and applicable findings to business stakeholders
• Serve as subject matter expert to advise business in areas including, but not limited to care delivery, pharmacy, nursing, drug distribution, and associated regulatory requirements
• Ensure the highest level of compliance with all Federal, State, and local rules and regulations
• Lead, participate and facilitate accessible knowledge and guidance for business stakeholders including Compliance committees and other delivery mechanisms as needed
• Execute training program strategy and support of business stakeholders on applicable Compliance topics
• Research and respond to compliance questions in consultation with Legal and Compliance stakeholders
• Collaborates with internal partners and develops good working relationships to ensure open lines of communication and timely responses to compliance questions
• Update, revise, and maintain applicable departmental policies and procedures, and support the review of policies and documents for supported business units
• Support business partners in issue management and resolution
• Remain aware of industry changes and/or trends
• Complete annual compliance program effectiveness assessments

Senior Advisor, Pharmacy & Care Delivery Compliance

Business Development Rep

• Coordinate cross‑functional communication to support business development initiatives and ensure alignment across teams
• Track, document, and manage operational issues related to pharmaceutical manufacturers, including contracting, compliance, logistics, and product setup
• Execute workflows that support issue resolution, contract administration, product access, and documentation needs
• Partner with stakeholders across contracting, compliance, operations, finance, pricing, and customer service to ensure timely resolution of issues
• Support onboarding, launch, and maintenance of products and partnerships by coordinating timelines, deliverables, and communication
• Maintain accurate trackers, documentation, and reporting related to manufacturer issues and implementation status
• Escalate complex or high‑risk issues with clear documentation and recommended next steps
• Support leadership with reporting, quarterly business review preparation, and market research
• Contribute to continuous improvement by identifying process enhancements and driving operational efficiency

Business Development Associate

Full-stack Engineer

• Provide the best practices and savings to the customer relationship management (CRM) business and operations through a thorough understanding of the application.
• Perform proof of concepts for new technology adoption in CRM.
• Provide design recommendations to implement highly scalable code components.
• Participate in technical research and analysis to make recommendations on solutions that align with business needs.
• Provide feedback on and act as the principal designer for the complex CRM App development system.
• Participate in the creation of end-to-end solutions to maximize alignment with target states and reusing IT assets.
• Partner with pharmacy teams to increase the quality of incoming alerts/INCs.
• Provide insight into the CRM PI planning roadmap and articulating technical direction and consideration.
• Create solutions that adhere to the security standards of the company and provide guidance for the secure coding practice; and
• Review and approve design and logic configurations.

Software Engineering Advisor

Infrastructure Engineer

• Responsible for complex, multisite, multi domain BI tool activities and integration.
• Manage the troubleshooting and resolution of BI infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.
• Partner with IT resources on BI engineering related issues and strategies. Responsible for the architecture, engineering and support of the Enterprise BI application environments.
• Perform BI Application Suite Architecture and Management.
• Gather theater-wide customer requirements, design, and implement system architectures to ensure high availability and low application latency for various BI suite services.
• Configure and deploy the entire suite of BI applications to suit customer requirements.
• Work with a team of developers to integrate BI services into business process specific web applications.
• Manage content, create maps, overlays, and auditing reports as needed.
• Manage web infrastructure – IIS, DNS, Https, Domain certificates, Identity Active Directory / LDAP.
• Automate routine tasks to manage the BI server environment and demonstrate improved efficiencies and cost savings.
• Work with devops to deploy new applications, services, scheduled jobs and support automation capabilities and requirements.
• Participate in risk assessments and project life cycle design activities to support more senior engineers.
• Participate in the planning and implementation of system upgrades and maintenance.
• Ensure service availability in accordance with customer-established requirements.
• Be escalation point for technical support and troubleshooting efforts.