The Cigna Group

Program Manager

• Lead cross-functional programs to ensure operational readiness and successful adoption of business changes.
• Drive strategic planning and execution for major initiatives, focusing on measurable outcomes and stakeholder alignment.
• Facilitate readiness assessments, risk mitigation strategies, and post-launch evaluations to continuously improve processes.
• Partner with business and IT leaders to optimize workflows and deliver seamless experiences for internal and external stakeholders.
• Champion change management practices that foster engagement and resilience across teams.

Senior Program Management Advisor, Product & Operations Enablement

Analyst

• Provides daily operational support for claim issues arising from provider inquiries, as well as internally and externally identified claims issues
• Performs operational support activities including claim investigation, reject validation, and escalated issue management
• Collaborates with cross-functional internal and external teams to provide ongoing support of Sponsors and their requirements
• Serves as a subject matter expert in claims analytics and technical support
• Acts as a primary point of contact for internal partners regarding claim-related issues, managing ad hoc inquiries and facilitating provider outreach

Senior Provider Claims Support Analyst

Customer Support

• Proactively recognizes cause and effect trends and clarifies customer needs
• Maintains effective relationships with client base to ensure the effective delivery of superior customer service
• Resolves customer issues through process expertise without escalation
• Compiles and maintains KPI reports for internal and external clients
• Independently resolves escalated, complex customer conflicts including but not limited to product, order placement, standing orders, contract administration, credit requests and returns
• Single Point of Contact for program to include KPI’s for internal team and external client
• Serve as SME for assigned special/strategic program(s)
• Inventory Reconciliation; process returns within RGA policy guidelines
• May work with freight carriers for courier and LTL (Less-than-Truck) issues

Senior Customer Service Representative

• Partner with business and technology teams to gather, document, and analyze requirements, processes, and workflows.
• Translate business needs into clear, actionable specifications for technology teams.
• Serve as a liaison between stakeholders and technical teams, ensuring alignment and understanding.
• Lead initiatives that drive digital transformation and process optimization across business units.
• Recommend and implement process improvements based on real-time data and best practices.
• Develop systems prototypes and solutions that increase efficiency and productivity.
• Create and manage project plans, ensuring transparent communication and timely delivery.
• Participate in system testing, user acceptance testing, and validation of solutions.
• Ensure solutions meet business goals and quality standards.

Senior Business Analyst

Content Marketing Manager

• Defining the enterprise vision for content architecture, ensuring scalability and alignment with global experience strategies.
• Establishing governance frameworks for structured content, metadata, and taxonomies to enable dynamic personalization and atomic content reuse.
• Driving AI-powered innovation, architecting systems for intelligent content creation, assembly, and delivery across marketing, product, and service ecosystems.
• Influencing cross-functional roadmaps, integrating content architecture into UX, design systems, and engineering layers.
• Leading experimentation and prototyping, delivering proofs of concept that validate strategic concepts and accelerate adoption.
• Mentoring senior architects, building organizational capability in AI-driven content systems.
• Serving as a thought leader, publishing guidance, presenting at industry forums, and hosting workshops on AI-assisted design practices.
• Establishing KPIs and measurement frameworks, connecting architecture decisions to business outcomes.

Principal Content Architect

• Partner with business leaders to develop and execute the enterprise Business Continuity Strategy
• Drive awareness and understanding of Business Continuity planning and preparedness across the organization
• Maintain assigned Incident Response and Business Continuity Plans annually
• Lead training and provide guidance to Plan Coordinators
• Build and sustain effective relationships with key stakeholders
• Monitor, identify, and report incidents or emerging regional and global threats
• Support incident/crisis response coordination
• Facilitate Business Continuity tabletop exercises and work area recovery drills
• Conduct Business Impact Analyses
• Assist with third-party risk assessments related to Business Continuity
• Create and execute notifications in the emergency notification system
• Identify opportunities for improvement within the Business Continuity Program
• Support completion of third-party audit requests and questionnaires
• Monitor industry trends and regulatory updates related to Business Continuity Management

Business Continuity Program Management Advisor

Auditor

• Lead audit and advisory projects focused on financial risks aligned with enterprise priorities
• Deliver actionable insights on risk and control effectiveness to senior stakeholders
• Develop risk-based audit programs and monitor remediation of identified issues to closure
• Build strong relationships with business leaders to drive process improvements and compliance
• Support the Audit Manager in project administration items, audit objectives, and developing project timelines
• Report findings to management and assess needed corrective actions and process improvements
• Assist team members with issues requiring financial or technical expertise
• Demonstrate strong risk assessment, audit execution, and written/verbal reporting skills

Senior Internal Auditor – Financial

Full-stack Engineer

• Build both the back-end and front-end parts of a web application.
• Join Agile team meetings and follow Agile methods.
• Work with other engineers and product owners to solve user problems and requests.
• Help fix issues and resolve problems with the application.
• Take part in creating prototypes and reviewing business needs and system designs.

Senior Software Engineer – Advisor

• Develop and maintain Management Information System (MIS) reports for all business lines, delivering clear, customer-friendly, and internal reporting solutions.
• Collaborate with end users to understand business needs and translate requirements into effective code and reporting solutions.
• Design, develop, and support a variety of information deliverables, including ad-hoc and production reports.
• Build and maintain databases and data structures to support MIS and end-user computing.
• Diagnose and resolve data integrity issues, ensuring robust data security, recoverability, and compliance with organizational standards.
• Implement and monitor network security, software upgrades, and routine backups to safeguard business operations.
• Proactively research tools and processes to identify and address emerging trends and challenges.
• Make critical decisions in throughput analysis, problem-solving, and infrastructure planning to support business transactions.
• Participate in IT projects to continually improve and upgrade our technology infrastructure.
• Contribute positively to daily workflow with regular, punctual attendance and professional communication.

Senior Application Development Analyst

Client Services Representative

• Lead EPIC EMR conversion projects for health systems, focusing on infusion services
• Serve as the primary consultant and trusted advisor to health system leadership
• Design and implement best practices that optimize infusion workflows and project success
• Develop and maintain project plans, timelines, and deliverables to ensure on-time execution
• Facilitate collaboration across technical, clinical, and operational teams to achieve strategic goals
• Identify risks and implement mitigation strategies to keep projects on track
• Communicate progress, milestones, and outcomes to stakeholders with clarity and confidence
• Travel up to 50% monthly to support client engagements and project delivery

Senior Director, Client Services – EPIC

Data Scientist

• Lead advanced analytics and data science projects to identify high-performing healthcare providers
• Apply advanced analytical techniques to drive improvements in cost, quality, and access across provider networks
• Develop and implement robust, defensible methodologies for provider performance and network design
• Predict and monitor outcomes from provider networks
• Partner closely with business teams (Network Strategy, Risk Management & Affordability, Provider Management)
• Present clear, actionable insights and recommendations to non-technical business partners and leadership
• Prototype and iterate cloud-based dashboards in collaboration with stakeholders
• Propose and develop KPIs, operationalizing solutions into coded prototypes or MVPs
• Collaborate with engineering and production teams to scale solutions
• Explore and implement innovative solutions to business challenges in a team environment

Advanced Analytics & Data Science Lead – Network & Product Solutions Analytics

• Lead and deliver advanced technical strategy and architecture projects, ensuring solutions align with business objectives and user needs.
• Evaluate and test potential IT architecture solutions, using independent judgment to select and adapt both standard and complex techniques.
• Design and produce moderately complex IT architecture models and standards documents.
• Research and anticipate future industry trends to keep our organization at the forefront of technology.
• Guide and support junior professionals, fostering a collaborative and growth-oriented environment.
• Meet with end users to understand and translate requirements into effective solutions.
• Make critical decisions impacting throughput analysis, problem-solving, and infrastructure planning.
• Build and maintain high levels of user trust and confidence in IT’s ability to deliver value.
• Lead diverse stakeholders and resources to deliver high-quality, on-time, and on-budget solutions.

System Architect, Lead Analyst

Machine Learning Engineer

• Leverage expertise in PySpark and MLlib to design and optimize scalable machine learning workflows on Databricks
• Apply advanced ML techniques including supervised, unsupervised, and deep learning using PySpark, MLlib, and PyTorch
• Design and monitor end-to-end ML workflows in Databricks, including feature engineering, model training, and inference
• Collaborate with cross-functional teams to translate business requirements into scalable ML solutions
• Integrate Generative AI models for tasks such as summarization, text generation, and conversational AI
• Develop APIs for model serving using FastAPI
• Utilize AWS services for model deployment and orchestration
• Implement CI/CD pipelines for ML models using GitHub Actions or Jenkins

Machine Learning Advisor – DS COE Advanced Analytics

Attorney

• provide legal and regulatory advice related to state insurance laws
• intake, assess, document, and monitor new laws and regulations
• support market conduct examinations and regulatory inquiries
• draft regulatory summaries and communicate impacts to internal committees
• conduct legal research and prepare summaries of findings

Regulatory Healthcare Attorney

Account Manager

• Oversee incoming request tracking and ensure accurate documentation and timely follow-through.
• Manage and update weekly scorecards to monitor productivity, SLA adherence, and workload complexity.
• Serve as the first escalation point for order tracking, backlogs, and delays across key accounts.
• Support leadership in identifying capacity gaps and recommending solutions.
• Collaborate with Sales Representatives, Admins, and Analysts to align tasks with client expectations.
• Assist in onboarding new hires and help establish standard operating procedures for consistency.
• Participate in strategic planning sessions and reporting to enhance visibility and continuous improvement.