Operations Advisor – Delivery Support, Insights

The Cigna Group

Resource Planning Advisor turning operational data into staffing strategies for Cigna Group. Forecasting capacity and guiding resource decisions to improve performance and productivity.

Posted 6/5/2026full-timeRemote • Arizona, Colorado, Connecticut, Montana, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $82,400 - $137,300 per yearWebsite

About the role

Key responsibilities & impact

Build and manage capacity models that forecast staffing needs across multiple operational teams and work types
Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify excess or shortfall risk
Recommend strategies that improve workforce utilization, including hiring plans, skill conversion, up-training, and model enhancements
Lead monthly reviews with business partners to share results, explain forecast changes, and align on actions that support operational and financial goals
Contribute to planning discussions by offering insights, raising risks, and influencing decisions with clear, data-based recommendations
Support change by building strong partnerships, challenging assumptions when needed, and helping leaders make informed planning decisions

Requirements

What you’ll need

High School Diploma or G.E.D.
5+ years of experience in advanced data analysis, workforce management, operational planning, or a related business function
Advanced Microsoft Excel skills, including pivot tables, lookups, and the ability to work with complex datasets
Strong verbal and written communication skills, with the ability to explain complex data clearly and influence decisions across a matrix organization
Demonstrated ability to build effective partnerships with stakeholders and turn analysis into actionable business recommendations
Strong problem-solving skills and the ability to manage multiple priorities independently while meeting deadlines

Benefits

Comp & perks

health-related benefits including medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisworkforce managementoperational planningadvanced Microsoft Excelpivot tableslookupscomplex datasets

Soft Skills

verbal communicationwritten communicationproblem-solvingpartnership buildinginfluencing decisionsmanaging prioritiesmeeting deadlines

Certifications

High School DiplomaG.E.D.