Sales Manager
Chancellors
Bilingual Customer Service Representative
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Respond to inbound calls from a variety of Health Care Providers.
- Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries to providers, members and clients.
- Identify and assess the caller’s needs to provide resolution.
- Provide accurate, and complete information in a prompt and professional manner.
- Provide technical support where required to assist providers with electronic claims submissions.
- Collaborate with other internal teams & departments.
- Communicate effectively and efficiently.
- Provide a world-class customer service experience with every interaction.
- Other duties as assigned.
- Flexible availability and may include weekend shifts; Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.
Requirements
- Posséder un minimum de 1 année d’expérience de travail à un poste au sein d’un centre d’appels ou en service à la clientèle.
- Présenter d’excellentes habiletés de communication à l’oral comme à l’écrit.
- Présenter d’excellentes habiletés interpersonnelles et être en mesure de travailler seul ou en équipe.
- Être en mesure de résoudre des problèmes.
- Être en mesure de travailler le jour, le soir et les jours fériés.
- Maîtriser la suite Microsoft Office (Word, Excel, Outlook) et avoir de bonnes aptitudes en saisie au clavier.
- Être bilingue, en français et en anglais.
- It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government.
Benefits
- We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
- We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace.
- We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
- If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingelectronic claims submissionsbilingualdata entry
Soft skills
communication skillsinterpersonal skillsteamworkflexibilityprofessionalism
Certifications
Enhanced Reliability Clearance
