Customer Service Agent, English
Exoticca
Business Travel Consultant – Bilingual, French
Range
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Coordinate complex domestic and international travel itineraries for corporate customers.
- Manage air, hotel, ground transportation, and special requests in compliance with travel policies.
- Monitor and respond to urgent changes, cancellations, and rebooking with speed and professionalism.
- Offer expert guidance on travel documentation, visa requirements, and travel advisories.
- Proactively identify cost-saving opportunities and negotiate better travel solutions.
- Manage unused ticket credits including reminding travelers of unused credits.
- Group air booking working off shared Excel, Smartsheet, etc.
- Support corporate customers with end-to-end travel arrangements, ensuring smooth, cost-effective trips aligned with corporate travel policies.
- Work normal business hours Monday–Friday 8:30am-8:30pm EST.
Requirements
- 3+ years of corporate travel experience, ideally in a TMC, in-house travel department, MICE, or executive support role.
- Must be able to speak and write in both English and French.
- Proficiency with GDS systems (Sabre, or similar).
- Strong proficiency in Microsoft Office, especially Outlook, Excel, and Word.
- Knowledge of corporate travel tools and platforms a plus (Scripts, Booking Builder, Sabre profiles, Concur, etc.).
- Exceptional organizational, communication, and multitasking skills.
- Discretion, poise, and professionalism under all circumstances.
- Exceptional communication and customer service skills, especially under pressure.
- Ability to multitask, problem-solve, and stay calm in high-stakes situations.
- Strong attention to detail and a proactive mindset.
- Knowledge of BSP and ARC ticketing.
