Food Service Operations Manager
Continental
General Manager, Task Force
Tharaldson Hospitality Management
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $85,000 - $95,000 per year
Job Level
JuniorMid-Level
About the role
- Perform essential functions of a General Manager in the absence of assigned General Manager
- Provide operational and sales support to a hotel in the absence of a General Manager
- Provide support to the assigned hotel as directed by the Regional Director of Operations or other above-property management
- Assist Regional Director of Operations or other corporate personnel as needed
- Coordinate with the front office team and housekeeping team to review occupancy levels and staff labor accordingly
- Participate as an active member of the management/supervisor team
- Ensure high level of hotel cleanliness, safety and sanitation
- Extensive travel to properties, including extended stays, depending on operational needs
- Work a minimum 50-hour work week including nights and weekends
- Regular and in-person attendance; not a remote position
- Punctual attendance; hotel shift schedule is pivotal
- Directly supervise staff of hotel in the absence of other managers
- Perform all other duties as assigned
Requirements
- High school diploma or equivalent required
- Three years of hotel Assistant General Manager experience OR Two years of Hotel General Manager or equivalent experience required
- Multi-brand (Hilton, Hyatt, IHG or Marriott) exposure/experience preferred
- Problem Solving: Identify and resolve problems in a timely manner; develop alternative solutions; use reason even when dealing with emotional topics
- Customer Service: Manage difficult or emotional customer situations. Respond promptly to customer needs and requests for service and assistance
- Interpersonal: Maintain confidentiality
- Oral Communication: Respond well to questions. Demonstrate group presentations skills
- Written Communication: Writes clearly and informatively; able to read and interpret written information
- Delegation: Delegate work assignments
- Teamwork: Contribute to building a positive team spirit. Provide recognition for results
- Managing People: Be available to staff. Provide regular performance feedback. Develop subordinates’ skills and encourages growth
- Diversity: Show respect and sensitivity for cultural differences. Promote a harassment-free environment
- Organizational Support: Follow policies and procedures including dress code
- Adaptability: Adapt to changes in the work environment. Manage competing demands
- Attendance/Punctuality: Is consistently at work and on time
- Dependability: Commit to long hours of work when necessary to reach goals
- Initiative: Ask for and offer help when needed
- Innovation: Generate suggestions for improving work
- Judgment: Exhibit sound and accurate judgment
- Planning/Organizing: Prioritize and plan work activities
- Professionalism: Treat others with respect and consideration
- Quality: Demonstrate accuracy and thoroughness
- Quantity: Strive to increase productivity
- Safety and Security: Observe safety and security procedures. Report potentially unsafe conditions
- Supervisory experience: Directly supervise staff of hotel in the absence of other managers
- Physical Requirements: Frequently required to stand, walk, sit, use hands, reach, climb or balance, stoop, kneel, crouch, or crawl; must be able to lift 15 pounds frequently and occasionally up to 50 pounds
- Travel: Willingness to travel (including overnight) up to 80% of the time
- Work hours: Ability to work a minimum 50-hour work week including nights and weekends
