Client Trainer II – Fixed Ops
Cox Enterprises
Food Service Operations Manager
Continental
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $56,000 per year
Job Level
Mid-LevelSenior
About the role
- Business development and people leadership within assigned account; prioritize client relations and employee management across multiple cafes.
- Ensure all production and service is executed in accordance with company standards and customer needs are met or exceeded.
- Lead execution of food preparation and client service; anticipate client needs and uphold quality and service standards.
- Drive continuous improvement: review team performance, identify opportunities, standardize operating procedures, and maintain site-level accountability.
- Serve as a working manager: plan, organize, direct, coordinate, delegate, and lead by example.
- Maintain culinary quality control and create/maintain Standard Operating Procedures (SOPs).
- Select, train, develop, coach, and evaluate team members; provide recognition and timely coaching; implement training and performance plans.
- Optimize workforce scheduling, oversee set up/production/breakdown timelines, monitor overtime, and meet labor targets.
- Monitor and maintain inventory levels, rotation, and efficient stocking; plan utilization of leftover items.
- Ensure kitchen and surrounding areas are clean and sanitized; manage trash and facility maintenance requests.
- Provide leadership at events and perform additional projects and assignments as needed.
- Supervisory responsibilities include making hiring/firing/promotional decisions and resolving escalated employee issues.
Requirements
- Bachelors Degree in culinary or hospitality. Equivalent work experience in the industry acceptable.
- Five or more years culinary experience required, large kitchen strongly preferred.
- Prior management experience strongly preferred.
- Experience supervising and managing teams (average 5-12 direct reports).
- Experience with hiring, firing, promotions, coaching, training, and resolving employee concerns.
