Account Manager, K-12
Swank Motion Pictures, Inc.
Customer Operations Specialist – Italian and Spanish Markets
TF Bank AB (publ)
full-time
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as first point of contact for Italian and Spanish customers across phone, email, and chat channels
- Handle inbound calls, emails, and chat inquiries with professionalism and empathy
- Provide clear and accurate information regarding credit agreements, account status, and product features
- Proactively identify customer needs and offer tailored solutions
- Investigate and resolve customer issues; escalate complex cases to second-line or technical teams
- Manage complaints ensuring compliance with internal procedures and regulatory standards
- Maintain up-to-date records in CRM and ensure written cases are handled within SLAs
- Collaborate with Risk, Compliance, Product and other cross-functional teams to improve processes
- Stay informed about product updates, regulatory changes and contribute to the knowledge base
Requirements
- Fluent in Spanish and Italian (spoken and written)
- Proven experience in customer support, preferably within a fintech, digital bank, or financial services call center
- Knowledge of credit card products, consumer lending, and digital banking operations (preferable)
- Strong verbal and written communication skills
- Proactive and curious approach to learning and process optimization
- Assertive and empathetic when handling sensitive customer cases or complaints
