Operations

• Act as first point of contact for Italian and Spanish customers across phone, email, and chat channels
• Handle inbound calls, emails, and chat inquiries with professionalism and empathy
• Provide clear and accurate information regarding credit agreements, account status, and product features
• Proactively identify customer needs and offer tailored solutions
• Investigate and resolve customer issues; escalate complex cases to second-line or technical teams
• Manage complaints ensuring compliance with internal procedures and regulatory standards
• Maintain up-to-date records in CRM and ensure written cases are handled within SLAs
• Collaborate with Risk, Compliance, Product and other cross-functional teams to improve processes
• Stay informed about product updates, regulatory changes and contribute to the knowledge base

Customer Operations Specialist – Italian and Spanish Markets

Flight Operations Specialist, Fuel

Internship – Operations

Gestor de Operaciones SI24

Gestor de Operaciones

DevOps