TF Bank AB (publ)

Operations

• Act as a hands-on strategic partner to the Country Manager Italy
• Support multiple operational, marketing, and customer-related workstreams
• Map and document existing processes
• Identify inefficiencies and drive improvements
• Align process updates with central operations
• Analyze funnel metrics
• Review and refine email marketing campaigns
• Test new concepts and improve messaging tailored to local market requirements
• Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage
• Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
• Reduce customer friction and improve support processes
• Support product launch planning
• Monitor launch execution
• Track early performance and optimize initiatives

Strategy & Operations Analyst

General Counsel

• Lead dispute resolution in Germany (end-to-end) : Manage pre-litigation claims, litigation, and regulatory disputes – driving timely, fair, and commercially sound outcomes.
• Set strategy, steer escalations, and manage external counsels : Assess risk/exposure, define resolution paths (settlement/remediation/defense), and oversee external counsels, proceedings, budgets, and documentation quality.
• Authorities and dispute bodies : Coordinate dispute-related communications and responses to supervisory inquiries, ensuring robust governance and an auditable record.
• Dispute prevention : Identify root causes and trends and partner with Operations/Product to reduce recurrence and improve customer outcomes.
• Regulatory & governance support : Advise on German/EU banking, consumer protection, and conduct requirements; contribute to policies and controls.
• Contracts & outsourcing : Draft/review key vendor and outsourcing agreements with appropriate risk allocation and compliance standards.
• Customer documentation : Review and improve customer-facing terms, disclosures, and complaint processes.
• Data protection (GDPR) : Support dispute-related data handling and rights requests in coordination with privacy stakeholders.
• Training & enablement: Deliver practical guidance and short trainings for product and customer support teams.

Strategy & Operations Analyst

Legal Counsel