TF Bank AB (publ)

Strategy & Operations Analyst

TF Bank AB (publ)

full-time

Posted on:

Location Type: Hybrid

Location: Málaga • Spain

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Tech Stack

SQL

About the role

  • Act as a hands-on strategic partner to the Country Manager Italy
  • Support multiple operational, marketing, and customer-related workstreams
  • Map and document existing processes
  • Identify inefficiencies and drive improvements
  • Align process updates with central operations
  • Analyze funnel metrics
  • Review and refine email marketing campaigns
  • Test new concepts and improve messaging tailored to local market requirements
  • Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage
  • Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
  • Reduce customer friction and improve support processes
  • Support product launch planning
  • Monitor launch execution
  • Track early performance and optimize initiatives

Requirements

  • 2–3 years of experience in strategy, operations, consulting, or analytics roles
  • Strong analytical skills and enjoyment of working with data
  • Hands-on execution mindset
  • Strong communication skills
  • Fluency in Spanish and English
  • Interest in the financial industry
  • Nice-to-Have: Banking or fintech experience
  • Hands-on experience with SQL / analytics tools
  • Additional languages such as Italian and/or German
Benefits
  • Private health insurance focused on employee wellbeing
  • Meal vouchers and flexible compensation plan
  • Office perks such as snacks and regular company events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLanalytics toolsdata analysisemail marketingprocess mappingKPI analysiscustomer segmentationchannel optimizationperformance trackingproduct launch planning
Soft Skills
analytical skillscommunication skillshands-on execution mindsetstrategic partnershipproblem-solvingprocess improvementcustomer focusteam collaborationadaptabilityattention to detail