TerminixSIS India

Sales

• Responsible for improving the productivity of the assigned group of sales colleagues.
• Implements, coordinates, and presents the new hire training and development program.
• Provides mentoring, coaching, as well as formal facilitation to new and existing sales colleagues.
• Partnering with the field leadership team, trains and coaches associates to maximize performance.
• Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area
• Support collaboration between Sales and Operations within territory
• Lead weekly meetings with Team to monitor performance
• Provide ongoing technical training on services offered in the assigned territory
• Facilitate weekly, monthly and quarterly one-on-one debriefs with the team

Area Sales Manager

• Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area
• Support collaboration between Sales and Operations within territory
• Lead weekly meetings with Team to monitor performance, and lead meetings focused on skill development
• Monitor progress against revenue objectives
• Serve as steward of the RentokilTerminix business model to ensure company programs are delivered with excellence
• Increase unit sales and dollars by implementing, teaching and enforcing company sales practices.

Residential Sales Manager

Consultant

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions
• Collaborate with Customer Service Center, Inside Sales, and Technicians
• Partner with Branch Manager to identify revenue streams
• Develop proposals for customers to resolve existing pest issues
• Complete daily activities and sales performance using the company sales CRM

Pest Control Consultant

Customer Support

• Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers.
• Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures.
• Handles customer correspondence for service, scheduling, and billing inquiries
• Offers creative Home Inspection leads to qualifying customers
• Cultivates and maintains ongoing customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Customer Service Representative

Account Executive

• Sell the company's Commercial Pest Management Services and Products to new and existing Commercial customers
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Sell pest control solutions as well as preventative maintenance for Commercial customers
• Craft territory development strategies that will result in exceeding sales targets
• Learn and maintain complete knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate effectively with internal departments for outstanding service solutions
• Complete daily activities and sales performance using the company sales CRM

Outside Sales

• Inspect and identify infestations of organisms, insects, birds, and other pests
• Propose and present sales to clients
• Provide exceptional customer experience
• Assess pest problems and suggest Terminix solutions
• Generate new business for the branch

Commercial Outside Sales Representative

• Sell the company's industry leading pest management services and products to new and existing commercial customers
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Sell pest control solutions as well as preventative maintenance for Commercial customers
• Craft territory development strategies that will result in exceeding sales targets
• Maintain complete knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate effectively with internal departments to maximize growth opportunities

• sell the company's Residential Pest Management Services and Products to new and existing residential customers
• visually inspect homes for pests
• sell pest control solutions as well as preventative maintenance for residential customers
• collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• partner with Branch Manager to identify revenue streams
• follow up on past proposals to close sales opportunities
• provide expert knowledge to new service installations
• complete daily activities and sales performance using the company sales CRM

Outside Sales Professional

Manager

• Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
• Interview job applicants and select top candidates as well as monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
• Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
• Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
• Play a supporting and auditing role with operations, sales, and office leadership positions

Branch Manager

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Assess customers' needs by consulting and performing analysis using expert knowledge
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians
• Partner with Branch Manager to identify revenue streams and service specialist engagement
• Develop proposals for customers to resolve existing pest issues
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations

• Sell the company’s industry leading pest management services and products to new and existing residential customers
• Assess customers' needs by consulting with the customer
• Visually inspect homes for pests
• Sell pest control solutions and preventative maintenance
• Collaborate with Customer Service Center, Inside Sales department, and Technicians
• Develop proposals for customers

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Assess customers' needs by consulting with the customer and performing an analysis using expert knowledge of the company's products and services
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete daily activities and sales performance using the company sales CRM

• Sell the company's pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions and preventative maintenance for residential customers
• Collaborate with Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams and service specialist engagement
• Develop proposals for customers to resolve existing pest issues and propose enhancements to pest household services
• Complete Home diagram using Sales CRM
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations to ensure job completion satisfactory

• Sell the company's industry-leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions and preventative maintenance
• Collaborate with Customer Service Center, Inside Sales department, and Technicians
• Develop proposals for customers to resolve existing pest issues
• Complete daily activities and sales performance using the company sales CRM

Customer Retention Specialist

• Proactively engage with customers at risk of canceling, understanding their pain points, and crafting compelling solutions that drive long-term retention.
• Utilize advanced negotiation techniques to reinforce our value proposition and resolve customer concerns effectively.
• Maintain deep knowledge of our products, services, and competitive landscape to provide best-in-class customer solutions.
• Collaborate with internal teams (Customer Experience, Sales, Operations) to ensure a seamless retention process.
• Provide superior customer service through phone, email, and text communications.
• Handle advanced residential billing and service concerns with professionalism and efficiency.
• Accurately update and maintain customer records as needed.

Area Sales Manager

Residential Sales Manager

Pest Control Consultant

Customer Service Representative

Account Executive

Commercial Outside Sales Representative

Account Executive

Outside Sales Professional

Branch Manager

Outside Sales Professional

Outside Sales Professional

Outside Sales Professional

Outside Sales Professional

Outside Sales Professional

Customer Retention Representative