Customer Service Representative

TerminixSIS India

Customer Service Representative handling inbound and outbound inquiries to provide solutions for Rentokil's pest control services. Cultivating customer relationships and supporting branch personnel for scheduling issues.

Posted 6/18/2026full-timeRemote • Kansas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers.
Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures.
Handles customer correspondence for service, scheduling, and billing inquiries
Offers creative Home Inspection leads to qualifying customers
Cultivates and maintains ongoing customer relationships
Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Initiates outbound customer service calls for various campaigns
Handles incoming calls from technicians to provide support

Requirements

What you’ll need

High School Diploma or GED
1-2 years of customer service experience preferred
Ability to use a personal computer
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 25 wpm preferred

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem resolutioninformation gatheringtroubleshootingtyping

Soft Skills

communicationrelationship managementcreativityadaptability

Certifications

High School DiplomaGED