TerminixSIS India

Operations

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Operations Manager II

Manager

• This key role is responsible for leading all aspects of Sales and Service for one of our medium to large-sized commercial (based on revenue) Terminix branch locations across the country.
• The Commercial Branch Manager is accountable for all facets of operation for one of our Terminix locations.
• Managing branch P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved
• Fostering a positive work environment that motivates associates and drives customer satisfaction
• Directly managing the branch Sales team and branch supervisors
• Overseeing Service operations along with the Branch Service Manager
• Recruiting, interviewing, hiring and training branch staff
• Monitoring regulatory compliance, quality control standards and ensuring safety
• Ensuring alignment with Terminix business model and guidelines, including implementing company programs and initiatives

Branch Manager

Director

• Provide operational excellence within the assigned region
• Drive change management plans, develop strategies and deploy tactics to attain financial and operational goals
• Achieve company goals and revenue growth, employee relations, and ensure company policies and standards are met
• Oversee net APBITA across branches and sales and service operations
• Monitor progress against district and region revenue objectives
• Oversee development of General Managers through talent assessment and development
• Manage recruiting efforts, interviewing, candidates hiring and onboarding
• Oversee relationship with residential and commercial clients
• Resolve clients disputes, complaints, and handle outstanding claims
• Ensure company programs and initiatives are delivered with excellence
• Follow established standard operating procedures (SOPs)

Director – Regional

Sales

• Responsible for improving the productivity of the assigned group of sales colleagues.
• Implements, coordinates, and presents the new hire training and development program.
• Provides mentoring, coaching, as well as formal facilitation to new and existing sales colleagues.
• Partnering with the field leadership team, trains and coaches associates to maximize performance.
• Lead weekly meetings with Team to monitor performance, and to lead meetings focused on skill development, improving performance, and prioritized topics as needed.
• Ensure that their team meet or exceed all activity standards for Field Sales Colleague performance.
• Monitor progress against revenue objectives; jointly accountable with Operations for APITDA realization.
• Set a strong example for their team in areas of personal character, commitment, organization, selling skills, and work habits.
• Increase unit sales and dollars by implementing, teaching and enforcing company sales practices.

Branch Sales Manager

Customer Support

• Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships
• Provide a high-quality service experience that generates creative lead and direct selling opportunities
• Answers predominately routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships
• Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts
• Offers Home Inspection leads to all customers that qualify
• Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions
• Cultivates and maintains ongoing customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Customer Service Representative

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Assess customers' needs by consulting with the customer and performing an analysis using expert knowledge
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions
• Collaborate with Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Develop proposals for customers to resolve existing pest issues and additional enhancements
• Complete daily activities and sales performance using the company sales CRM

Residential Sales Specialist

Account Executive

• The primary purpose of this role is to sell the company's Commercial Pest Management Services and Products to new and existing Commercial customers, while maintaining a customer-focused service to grow the business. Account Executives call on a full spectrum of market segments including hospitality, food & beverage processing, healthcare, and retail. You will join a results-oriented environment where you will proceed through a comprehensive training program to learn and understand our pest management services and products. You will learn how to inspect and identify infestations (or potential infestations) of all kinds of organisms, insects, birds, and other pests. Once you are knowledgeable in that, you will turn your talents to proposals and presentations that result in sales. Responsibilities include but are not limited to the following: Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling Visually inspect buildings for pests, pest harborage, pest entries, etc. Based on assessment findings, sell pest control solutions as well as preventative maintenance for Commercial customers Craft territory development strategies that will result in exceeding sales targets Learn and maintain complete knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings Build partnerships and collaborate effectively with internal departments to maximize growth opportunities and ensure the delivery of outstanding service solutions Complete daily activities and sales performance using the company sales CRM Essential Job Functions: We’re not going to sugarcoat it. The essential functions of this job have some physical demands (of course, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Here’s what we mean: You’ve got to be able to move up to 10 lbs. regularly and 11–20 lbs. frequently, whether that’s lifting, carrying, pushing, pulling, or otherwise repositioning objects You’ll move around a lot — regularly sitting, climbing, balancing, stooping, kneeling, crouching, and crawling. You’ll go up and down stairs, ladders, scaffolding, ramps, and poles. And you’ll need to keep your balance when walking, standing, or crouching on narrow, slippery, or moving surfaces You must be comfortable dealing with different pests (spiders, flies, mosquitos, rodents, etc.), as well as being required to go into small spaces such as basements, crawl spaces, attics, etc. You must be able to safely operate a motor vehicle and make sure it and all other equipment is kept clean Sometimes you’ll need to wear personal protective equipment (PPE), like an OSHA-compliant respirator, and you’ll need to be okay with regularly working in confined spaces, narrow aisles, or passageways (you know, where critters live).

Commercial Account Executive

Recruitment

• Efficiently and effectively partner with hiring managers to establish and meet business objectives
• Responsible for hiring and sourcing talent to fill open positions with quality candidates within established time frames
• Responsible for setting expectations with business partners by driving accountability to strategically plan for workforce needs
• Accountable for meeting key recruiting metrics with the goal of meeting established business objectives (e.g., time-to-submit, source-of-hire, manager experience and satisfaction, etc.)
• Collaborate with cross-organizational stakeholders to ensure quality of candidates, align on business needs and ensure business needs are met
• Evaluate internal and external recruiting practices and market conditions to identify ways to continuously improve
• Build strong, collaborative relationships with business leaders to aid in the continuous improvement of processes, maintain alignment of business objectives, and overcome challenges though partnership
• Responsible for accurate and effective use of the Applicant Tracking System to track the interviewing and hiring process and post jobs as needed
• Responsible for full cycle recruiting and/or specializing in a designated area of the recruiting process (I.e. sourcing, screening, consulting with hiring managers throughout interview process, etc.)
• Take ownership of candidate experience by effectively managing job postings, job descriptions, meeting required SLAs, etc.