TerminixSIS India

Sales

• Sell the company's industry-leading pest management services and products to new and existing commercial customers
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for Commercial customers
• Craft territory development strategies that will result in exceeding sales targets
• Complete daily activities and sales performance using the company sales CRM

Commercial Sales Professional

Account Executive

• Sell the company's Commercial Pest Management Services and Products to new and existing Commercial customers
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Craft territory development strategies that will result in exceeding sales targets
• Complete daily activities and sales performance using the company sales CRM

Outside Sales

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Maintain a customer-focused service to grow the business
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations

Outside Sales Professional

• Support a branch in attaining sales goals and branch revenue objectives
• Improve the productivity of the assigned group of sales colleagues for residential products and services
• Provide mentoring and coaching to field sales professionals to maximize performance within their defined market
• Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area
• Support collaboration between Sales and Operations within territory
• Lead weekly meetings with Team to monitor performance
• Facilitate weekly, monthly and quarterly one-on-one debriefs with the team to build more effective communication
• Monitor progress against revenue objectives
• Serve as steward of the RentokilTerminix business model at the branch level
• Set a strong example for their team in areas of personal character, commitment, organization, selling skills, and work habits

Branch Sales Manager

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base
• Develop proposals for customers to resolve pest issues and propose enhancements to services
• Complete daily activities and sales performance using the company sales CRM

• Sell and upsell Pest Management Services and Products to residential prospects
• Meet or exceed Baseline Sales Targets and KPIs
• Manage outbound daily sales calls expectations
• Consistently maintain a 35% or better closing rate
• Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours
• Effectively Execute Residential Campaigns for both new and existing customers
• Meet or exceed average call quality score of 75%

Outbound Sales Representative

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Maintain a customer-focused service to grow the business
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete Home diagram using Sales CRM and provided to ensure clear understanding of customer home and possible challenges
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations to ensure the job is completed satisfactorily

Customer Support

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Customer Service Representative I

• Sell the company's industry leading pest management services and products to new and existing commercial customers
• Maintain a customer-focused service to grow the business
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for Commercial customers
• Craft territory development strategies that will result in exceeding sales targets
• Learn and maintain complete knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate effectively with internal departments to maximize growth opportunities and ensure the delivery of outstanding service solutions
• Complete daily activities and sales performance using the company sales CRM

• Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area
• Monitor progress against revenue objectives; jointly accountable with Operations for APITDA realization
• Facilitate weekly, monthly and quarterly one-on-one debriefs with the team
• Communicate to leader any team training needs for continuous improvement
• Set a strong example for their team in areas of personal character, commitment, organization, selling skills, and work habits
• Monitor and ensure creative and methodically sound sales programs, proper use of sales materials and inventory of sales materials

Manager

• Play a key leadership role in local Terminix branches
• Lead and motivate Pest Technician Teams to provide outstanding service delivery
• Monitor branch scheduling and ensure pest tech routes are successfully completed
• Ensure regulatory compliance and safety standards are met or exceeded
• Respond to customer concerns, including resolving cancellation requests
• Inspect and evaluate the performance of Pest Technicians
• Monitor and maintain inventory levels of pest control products
• Facilitate continual training of local sales and service teams

Service Manager

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Develop proposals for customers to resolve existing pest issues

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Assess customers' needs by consulting with the customer and performing an analysis
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Collaborate with Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations to ensure the job is completed satisfactorily

• This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships.
• Provide a high-quality service experience that generates creative lead and direct selling opportunities.
• Answers predominately routine inquires, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships.
• Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts.
• Offers Home Inspection leads to all customers that qualify.
• Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions.
• Cultivates and maintains on-going customer relationships.
• Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations.
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting.
• Communicates with branch personnel to resolve service and scheduling issues.
• Initiates outbound customer service calls for various campaigns.
• Handles incoming calls from technicians to provide support.

Customer Service Representative, Bilingual

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete daily activities and sales performance using the company sales CRM