TerminixSIS India

Outside Sales

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Assess customers' needs by consulting and performing analysis using expert knowledge
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians
• Partner with Branch Manager to identify revenue streams and service specialist engagement
• Develop proposals for customers to resolve existing pest issues
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations

Outside Sales Professional

• Sell the company’s industry leading pest management services and products to new and existing residential customers
• Assess customers' needs by consulting with the customer
• Visually inspect homes for pests
• Sell pest control solutions and preventative maintenance
• Collaborate with Customer Service Center, Inside Sales department, and Technicians
• Develop proposals for customers

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Assess customers' needs by consulting with the customer and performing an analysis using expert knowledge of the company's products and services
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete daily activities and sales performance using the company sales CRM

• Sell the company's pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions and preventative maintenance for residential customers
• Collaborate with Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams and service specialist engagement
• Develop proposals for customers to resolve existing pest issues and propose enhancements to pest household services
• Complete Home diagram using Sales CRM
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations to ensure job completion satisfactory

• Sell the company's industry-leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions and preventative maintenance
• Collaborate with Customer Service Center, Inside Sales department, and Technicians
• Develop proposals for customers to resolve existing pest issues
• Complete daily activities and sales performance using the company sales CRM

Customer Retention Specialist

• Proactively engage with customers at risk of canceling, understanding their pain points, and crafting compelling solutions that drive long-term retention.
• Utilize advanced negotiation techniques to reinforce our value proposition and resolve customer concerns effectively.
• Maintain deep knowledge of our products, services, and competitive landscape to provide best-in-class customer solutions.
• Collaborate with internal teams (Customer Experience, Sales, Operations) to ensure a seamless retention process.
• Provide superior customer service through phone, email, and text communications.
• Handle advanced residential billing and service concerns with professionalism and efficiency.
• Accurately update and maintain customer records as needed.

Customer Retention Representative

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Maintain customer-focused service to grow the business
• Assess customers' needs and perform analysis using expert knowledge of the company's products and services
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Sell pest control solutions and preventative maintenance
• Collaborate with Customer Service Center, Inside Sales department, and Technicians
• Develop proposals for customers and follow up on past proposals
• Complete daily activities and sales performance using the company sales CRM

Sales

• Support a branch in attaining sales goals and branch revenue objectives
• Improve the productivity of the assigned group of sales colleagues
• Provide mentoring and coaching to field sales professionals
• Lead weekly meetings with Team to monitor performance and focus on skill development
• Ensure that their team meet or exceed all activity standards for Field Sales Colleague performance
• Set a strong example for their team in personal character and work habits
• Monitor sales start rates through key relationship with Operational Leadership
• Communicate to leader any team training needs for continuous improvement
• Work in the field with sales colleagues daily and maintain minimum sales activity requirements

Branch Sales Manager

Manager

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

Service Manager

• Responsible for the overall guidance of their district
• Key contact for implementing change in the area
• Develop the management team to achieve growth, productivity, and profitability goals
• Deliver legendary customer experiences
• Interview job applicants and select top candidates
• Monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices
• Drive the implementation of company programs and initiatives
• Review environments and key business indicators to identify problems and opportunities for improvement
• Provide coaching to the management team

Branch Manager

• Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area
• Support collaboration between Sales and Operations within territory
• Lead weekly meetings with Team to monitor performance
• Provide ongoing technical training on services offered in the assigned territory
• Ensure that their team meets or exceeds all activity standards for Field Sales Colleague performance
• Set a strong example for their team in areas of personal character, commitment, organization, selling skills, and work habits
• Monitor progress against revenue objectives
• Work in the field with sales colleagues daily and maintain minimum sales activity requirements

Account Executive

• Sell the company's industry leading pest management services and products to new and existing commercial customers
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for Commercial customers
• Craft territory development strategies that will result in exceeding sales targets
• Learn and maintain complete knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate effectively with internal departments to maximize growth opportunities and ensure the delivery of outstanding service solutions

Customer Support

• Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships
• Provide a high-quality service experience that generates creative leads
• Answer predominantly routine inquiries and resolve problems that may require deviation from standard operating procedures
• Promote new products/services to expand customer relationships
• Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
• Cultivates and maintains ongoing customer relationships
• Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Handles incoming calls from technicians to provide support

Customer Service Representative

Director

• Provide operational excellence within the assigned region.
• Drive change management plans, develop strategies and deploy tactics to attain short-term and long-term financial and operational goals.
• Oversee net APBITA across branches and sales and service operations.
• Monitor progress against district and region revenue objectives.
• Oversee development of General Managers and coach district colleagues.
• Manage recruiting efforts, interviewing, candidates hiring, and onboarding.
• Oversee relationships with residential and commercial clients.
• Ensure company programs and initiatives are delivered with excellence.
• Lead and drive organization values through quality of service, relationships, and teamwork.
• Establish tracking forums to assess progress against revenue objectives.

Region Director

Operations

• Oversee ongoing technician training, coaching, development​, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Outside Sales Professional

Outside Sales Professional

Outside Sales Professional

Outside Sales Professional

Outside Sales Professional

Customer Retention Representative

Outside Sales Professional

Branch Sales Manager

Service Manager

Branch Manager

Branch Sales Manager

Account Executive

Customer Service Representative

Region Director

Operations Manager