Director

• Serve as primary contact for Conifer Client Delivery to present client performance opportunities and action plans
• Provide strategic leadership to regional client service leaders and integrate performance among operational units for assigned client locations
• Ensure SLAs and performance expectations are met in collaboration with operations
• Develop and lead national projects from idea stage to operational implementation
• Act as liaison between operations and client; oversee client deliverables and coordinate remediation/issue resolution
• Consult with stakeholders to identify performance issues and manage outcomes and mitigation plans
• Monitor projects to ensure they meet process metrics and client satisfaction; report performance to client leadership
• Provide business/industry insight and innovation to deliver value to internal and external customers
• Coordinate change control notices, contract amendments, and client presentations as necessary
• Supervise per company guidelines: interviewing, hiring, training, performance appraisal, discipline, and problem resolution
• Collaborate with on-site resources in service delivery and problem solving to maximize client satisfaction

Director – Client and Performance Experience

Client Director

Client Director

Business Director – Emerging Payments Strategy, Analytics

Director of Payer Relations, Contracting

Franchisee, Fractional C-Suite, Part-Time Director