Associate Director, Alumni and Constituent Relations
John Hopkins University
Director – Client and Performance Experience
Tenet Healthcare
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $104,624 - $156,957 per year
Job Level
Lead
About the role
- Serve as primary contact for Conifer Client Delivery to present client performance opportunities and action plans
- Provide strategic leadership to regional client service leaders and integrate performance among operational units for assigned client locations
- Ensure SLAs and performance expectations are met in collaboration with operations
- Develop and lead national projects from idea stage to operational implementation
- Act as liaison between operations and client; oversee client deliverables and coordinate remediation/issue resolution
- Consult with stakeholders to identify performance issues and manage outcomes and mitigation plans
- Monitor projects to ensure they meet process metrics and client satisfaction; report performance to client leadership
- Provide business/industry insight and innovation to deliver value to internal and external customers
- Coordinate change control notices, contract amendments, and client presentations as necessary
- Supervise per company guidelines: interviewing, hiring, training, performance appraisal, discipline, and problem resolution
- Collaborate with on-site resources in service delivery and problem solving to maximize client satisfaction
Requirements
- Demonstrated experience of the entire acute care hospital revenue cycle processes
- 8–10 years experience and excellent working knowledge of revenue cycle management
- 4 year college degree in business administration, finance, revenue cycle management or health administration or equivalent experience
- Proven success in project management roles, including developing and implementing business initiatives and change management
- Successful experience leading in a matrixed environment
- Understanding of the market, trends, competition, and key pain points for hospital executives
- Advanced knowledge of Revenue Cycle especially Mid-Revenue Cycle procedures and ability to provide subject matter expertise
- Analytical ability to work in a data-heavy environment and identify trends
- Intermediate MS Office required (Outlook, Excel, Word, PowerPoint)
- Ability to act effectively in a consultant role and build trusting relationships with client executives
- Ability to manage team of consultants and oversee client deliverables
- Ability to develop and implement action plans to address deficiencies
- Ability to strategize with leadership and deploy necessary resources
- Some travel required (25%)
- Conifer requires candidates to obtain and provide confirmation of required vaccinations and screenings prior to start (may include COVID-19, influenza, others)
Benefits
- Pay: $104,624.00 - $156,957.00 annually (base)
- Position may be eligible for an Annual Incentive Plan bonus of 10%-25%
- Management level positions may be eligible for sign-on and relocation bonuses
- Medical, dental, vision, disability, life, and business travel insurance
- Management time off (vacation & sick leave) – min of 12 days per year, accrual ~1.84 hours per 40 hours worked
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program
- Employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
- For Colorado employees: paid leave per Colorado’s Healthy Families and Workplaces Act
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue cycle managementproject managementdata analysisMid-Revenue Cycle proceduresbusiness initiativeschange managementperformance metricsaction plansclient deliverablesconsulting
Soft skills
strategic leadershipcollaborationproblem resolutionrelationship buildinganalytical abilitycommunicationteam managementclient satisfactioninnovationstakeholder engagement
